Status Page
Experiencing disruptions

Jamf Pro Partial Outage →

JAMF Cloud

Jamf Pro web service is currently unavailable. The vendor is aware of the issue and is investigating.


Gatton Campus Buildings Offline - Power Outages →

Networks

During planned HV power works, mutliple buildings at Gatton are without power, impacting network services.

P&F are investigating the issue with temporary generator failure that was providing backup power.


TRIM document retrieval slowness →

Micro Focus Content Manager Prev HP Records Manager - TRIM

We are currently experiencing some slowness for document retrieval and viewing in TRIM. The issue is being investigated and a fix is being worked on. We apologise for any inconvenience this may cause and appreciate your patience.


Blackboard Learn Operational
Office 365 - Teams Operational
SI-net Operational
UQ Authenticate Operational
UQRDM Cloud Operational
UniFi Operational
Zoom Operational
Advancement Management   (?) Advancement Management builds understanding and support for the universitys vision and mission, long-term investment, engagement, participation and philanthropic support.
Applications   (?) Applications
Asteris Operational
ESYS - Build BOT Operational
RequestTracker Operational
SmartStat Operational
UQ Assist chatbot Operational
Business Capability Management   (?) The processes and resources necessary to develop, enhance, and lifecycle-manage an organisations business capabilities.
Curriculum Delivery   (?) Curriculum Delivery administers and operates the organisations curricula.
Curriculum Improvement   (?) Curriculum Improvement modifies or enhances the structure and content of the curriculum to improve the academic offering to meet ongoing and future demands.
Curriculum Management   (?) Curriculum Management designs and produces, or sources, structured learning activities such as courses, subjects, and units, and ensures the institution is able to deliver them. Curriculum Management includes all those activities in the organisation that plan and produce its portfolio of educational products. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. This capability was renamed from Curriculum Creation under the Version 2.5 release of the BRM.
Email & Messaging
Engagement & Relationship Management   (?) Engagement & Relationship Management develops and sustains connections between the institution and its customers, stakeholders, and groups.
Executive Management
FBS Services   (?) Finance and Business Services
UQProcure Operational
Facilities & Estate Management   (?) Facilities & Estate Management manages and maintains the institutions physical estate, its property, and its facilities.
ARCHIBUS Operational
CELCAT Operational
EAIT KeyRegister Operational
Emergency Contacts Operational
IMB DC Cameras Operational
NoticeIT Operational
PFI AMR Operational
PFI CBUS Operational
PFI Cams Operational
PFI Cellopark Operational
PFI DVTel Operational
PFI DesigoCC BMS Operational
PFI Dynalite MLS Operational
PFI Energex EMP Operational
PFI FLIR Latitude Operational
PFI Keywatch Operational
PFI Metasys BMS Operational
PFI Perspective Operational
PFI SALTO Operational
PFI SIPASS Operational
PFI TopCat Operational
PFI_SKIDATA Operational
PecStar Operational
SPM7 Operational
Financial Management   (?) Financial Management manages all aspects of an institutions finances to achieve the institutions strategic objectives.
Governance, Risk, & Compliance   (?) Governance, Risk & Compliance performs governance, risk management, and compliance activities.
Human Resource Management   (?) Human Resource Management manages strategic and operational human capital functions within the University to create value for the organisation and positive work experiences for individuals. Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Information & Communication Technology Management   (?) Information & Communication Technology Managementplans, builds, and runs the institutions technology services and solutions.
AV Room Control Operational
AV Room Monitoring Operational
Amazon Connect Operational
Apache NiFi Operational
AusCERT Operational
BioRender Operational
Blackboard Staging Operational
Building Networks Operational
CMM Backup Operational
CRM Expansion Operational
CSS Script Runner Operational
Camera Management Operational
Carrier ISDN Operational
Control-M Operational
Core Network Operational
DHCP Operational
DNS & DHCP Servers Operational
Desktop Support Operational
Git Operational
Google Apps Operational
Guidethrough Operational
HIRS File Server Operational
HIRS Phones Operational
HIRS Procharter Operational
HS Tasks Operational
HaBS Web Services Operational
HaSS Web Services Operational
Hyper V Operational
IS Jenkins Operational
IS Kubernetes Operational
IS Middleware API Operational
ITS Syslog Operational
ITS-ECS-POL Operational
JAMF Cloud Disrupted
Jac Operational
LAB Licensing Operational
Library API Operational
Library Alerts Operational
Library Amazon ECR Operational
Library Amazon ECS Operational
Library CodeShip Operational
Library Cypress Operational
Library GitHub Operational
Library GitLab Operational
Library Sauce Labs Operational
Library Sentry Operational
Library Snyk Operational
Library WSUS Operational
Library Xymon Operational
MIS - Mailer Operational
MIS - PBI Transfer Operational
MSTools Operational
Mailing Lists Operational
Mailmisc_2012 Operational
Microsoft Azure Operational
Monitoring Servers Operational
NGDC Serverfarm Operational
Networks Disrupted
ODP Operational
Oracle Service Bus Operational
Oracle UPK Operational
P&F File & Print Operational
P&F WSUS Operational
PFI AutoCAD Operational
PFI Multiplicity Operational
PFI Synergy Operational
PSY OQA Operational
People service Operational
Phire Operational
QMaster Operational
Resolving DNS Operational
SCMB Web Services Operational
SD ADS Rundeck Operational
SMP Storage Arrays Operational
SMP VM Cluster Operational
SMP Web Services Operational
SMS Global Operational
SMTP Service Operational
Silk Central Operational
Subversion SVN Operational
TCI Works Operational
UQ Plan IT Operational
UQAPS Citrix Operational
UQBS Fileserver DR Operational
UQSchoolsNet Operational
Univerge Voicemail Operational
VMWare Polaris DC Operational
VMware GPN & OSF Operational
VMware PRN DC Operational
VPN Operational
Voice Services Operational
WAN Network Operational
Websites - Unix Operational
Wireless Network Operational
Zabbix Operational
Zoom Operational
uqg-halls Operational
Information Management   (?) Information management describes, organises, distributes, and governs information.
AD Envoy RPC API Operational
AWS DB Hosting Operational
AWS Landing Zone Operational
Axway API Gateway Operational
Backup Operational
CMS - ITS Drupal Operational
CMS - OCMPS Operational
CWAI NFS Servers Operational
Checkbox Operational
Collation Database Operational
Data Centre Operational
Data Hub console Operational
FlexNet Operational
Grouper Operational
HIRS Veeam Backup Operational
HS Websites Operational
IMB Backup Operational
IMB LDAP Operational
IMB Storage Operational
IMB Web Hosting Operational
IS - WSUS Operational
ITS Confluence Operational
ITS Jira Operational
IntraNet Firewall Operational
Kerberos Operational
Kerberos Servers Operational
LDAP Operational
LDAP Envoy RPC API Operational
Library Amazon RDS Operational
Library Amazon S3 Operational
Library Amazon VPC Operational
Library Auth Operational
Library Fryer AtoM Operational
Library Homepage Operational
Library Hotjar Operational
Library LibCal Operational
Library My Library Operational
Library TNTDrive Operational
M365 Envoy RPC API Operational
Microsoft Entra ID Operational
P&F Report Server Operational
P&F Script Server Operational
PFI Capture ME Operational
PFI Web Services Operational
Passwordstate Operational
Programs & Courses Operational
Qlik Replicate Operational
RADIUS Operational
Reporting Services Operational
SD ADS Jenkins Operational
SMI Web Site Operational
SharePoint Operational
Tableau Operational
UQ ArcGIS License Operational
UQ Authenticate Operational
UQ Data Hub Operational
UQ Departments Operational
UQ Maps Operational
UQ Search Operational
UQCCR Store Operational
VPNext Operational
dAuth Operational
Infrastructure   (?) Servers, storage and other equipment
Library Administration   (?) Library Administration provides library services within the institution.
Marketing Management   (?) Marketing Management enables the understanding ofcustomers and stakeholders requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency.
Networks   (?) Network equipment, firewalls and internet access
P&F Services   (?) Services Run by P&F IT team
PFI Exploren Operational
PFI Rapid Access Operational
PFI SafeZone Operational
QBI IT Services   (?) Queensland Brain Institute QBI
Research Delivery   (?) Research Delivery manages the aspects of the research project life-cycle and ensure delivery of research outputs. This includes the development and execution of a research project plan.
Act Operational
Bunya HPC Operational
CBCS VM Cluster Operational
CMM Rockmaker Operational
CMM Web Services Operational
COH Genie Operational
COPE Burn Lab Operational
DI Roche Avario Operational
DI Roche Data Operational
DI VM Cluster Operational
DI Vectra Operational
Deaths in Custody Operational
Dolphin Operational
IMB HPC Operational
Leximancer Operational
MyResearch Operational
NONMEM Operational
RCC Pitschi Operational
REDCap Operational
SAFS VM Hosts Operational
SCMB VM Hosts Operational
SMI Herbarium Operational
TERN Lamp Stack Operational
UQRDM Cloud Operational
UQRDM Portal Operational
Wiener HPC Operational
Research Dissemination   (?) Research Dissemination manages the sharing of research findings with target audiences. Renamed from Research Impact to Research Dissemination as part of the v2.5.0 release.
Research Funding   (?) Research funding acquires financial resources required to support research, training, and service through various agreements.
ResearchMaster Operational
e-GRL Operational
Research Improvement   (?) Research Improvement identifies, analyzes and improvesupon existing research processes.
Q-Pulse Operational
Research Management   (?) Research Support acquires the resources, infrastructure, and equipment needed to support a research project.
Aquila Operational
CAI Intranet Operational
IMB VM server farm Operational
Impact Tracker Operational
UQIntERAct Operational
UQR&I Mailer Operational
Security Event
Service Automation
Student Administration   (?) Student Administration manages student records and the processes for the student life cycle.
Student Admission   (?) Student Admission receives, evaluates and approves student applications under the admissions policies and standards of the organisation.
Student Assessment   (?) Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Student Enrolment   (?) Student Enrolment places students in subjects, units, and other learning activities.
Student Graduation   (?) Student Graduation confers awards to students who have completed programs of study.
GFP Graduations Operational
Student Recruitment   (?) Student Recruitment promotes the institutions learning products to generate applications from prospective students.
Student Support Services   (?) Student Support Services provides broad academic and personal support to students during their studies
Support & Service Mgt   (?) Client Support & Service Management
Monitoring Operational
Status Page Operational
Supporting Services   (?) Supporting Services provides a range of services that support staff and students.
Arts EMu Operational
CareStream Operational
Cubex Operational
Exact Operational
Fred Connect Operational
IMB Print Operational
IP TV Operational
Library Membership Operational
Library PaperCut Operational
P&F EventPro Operational
PSY Practix Operational
Print Smith Operational
RxWorks - Dayboro Operational
SHRS Net Physio Operational
SHRS Noah System Operational
SHRS TinyEye Operational
Titanium Schedule Operational
UQ Bookit Operational
UQCCR Freezer Pro Operational
UQP-Booknet Operational
Ungerboeck Operational
Unicard Operational
Underpinning technologies
IDP @ UQ Operational
Oracle RMAN Operational
Web Services   (?) UQ Services available via the web
eLearning & Collaboration   (?) eLearning & Collaboration
Uncategorized

Incident history


24 April, 2025 at 2:25 PM AEST

UniTask AWS issues preventing access

Resolved after 2h 0m of downtime
23 April, 2025 at 6:00 PM AEST

[Scheduled] UQ POD DSF (Digital Store Front) Upgrade v12 to v15  

Scheduled for 2025-04-23 18:00:00 - 2025-04-23 21:00:00 UQ PODs DSF (Digital Store Front) web-to-print system will be upgraded from v12 to v15 Resolution Automatic resolution. (21:00 AEST — Apr 23)
23 April, 2025 at 5:00 PM AEST

[Scheduled] Weekly Production Migration for SI-net  

Scheduled for 2025-04-23 17:00:00 - 2025-04-23 17:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
23 April, 2025 at 8:19 AM AEST

Exacc Development VM reduced capacity

Resolved after 41m of downtime
16 April, 2025 at 8:00 PM AEST

[Scheduled] UQ StudentHub (CareerHub) - Upgrade to Version 5.15  

Scheduled for 2025-04-16 20:00:00 - 2025-04-16 20:30:00 The UQ StudentHub (Careerhub) application will be upgraded by the vendor (Symplicity) to version 5.15. This new version will introduce a number …
16 April, 2025 at 5:00 PM AEST

[Scheduled] Weekly Production Migration for SI-net  

Scheduled for 2025-04-16 17:00:00 - 2025-04-16 17:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
16 April, 2025 at 9:05 AM AEST

Jamf Pro Partial Outage

▲ This issue is not resolved yet
14 April, 2025 at 11:30 AM AEST

[Scheduled] UniFi Billing Credit Card Payment Issue (Template File Path Link Error)  

Scheduled for 2025-04-14 11:30:00 - 2025-04-14 12:00:00 UniFi Billing Credit Card Payment Issue (Template File Path Link Error) Resolution Automatic resolution. (12:00 AEST — Apr 14)
13 April, 2025 at 10:00 AM AEST

[Scheduled] Network shutdown - St Lucia BWC Building  

Scheduled for 2025-04-13 10:00:00 - 2025-04-13 18:00:00 Network upgrade, no network services throughout the entire building. For further information, call the Project Manager, Keryn Masters on 0458 …
13 April, 2025 at 6:00 AM AEST

[Scheduled] Exadata Cloud @ Customer Patching - Non-prod databases  

Scheduled for 2025-04-13 06:00:00 - 2025-04-13 18:00:00 Patch the CCR Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates NOTES FOR CAB: This CR has been entered as a …
9 April, 2025 at 4:00 PM AEST

[Scheduled] Weekly Production Migration for SI-net  

Scheduled for 2025-04-09 16:00:00 - 2025-04-09 16:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
6 April, 2025 at 7:00 AM AEST

[Scheduled] Network shutdown - St Lucia Zelman Cowen Level 4  

Scheduled for 2025-04-06 07:00:00 - 2025-04-06 22:00:00 Network upgrade, for further information, please contact the Project Manager, Keryn Masters on 0458 585 405. Resolution Automatic resolution. …
3 April, 2025 at 8:00 PM AEST

[Scheduled] Scheduled Service Maintenance - StudentHub/CareerHub  

Scheduled for 2025-04-03 20:00:00 - 2025-04-04 04:00:00 As part of an effort to improve service disaster recovery resilience, the StudentHub/CareerHub vendor (Symplicity) are needing to do some server …
3 April, 2025 at 7:00 AM AEST

[Scheduled] Weekly Production Migration for SI-net  

Scheduled for 2025-04-03 07:00:00 - 2025-04-03 07:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
2 April, 2025 at 3:20 PM AEST

MySQL services impacted by host unavailability in CCR VCentre

Resolved after 17h 25m of downtime

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