Status Page
Experiencing disruptions

Long latency to access data →

UQRDM Storage Service

Due to a recent change there is access issue for shares for the ITS cache

we are working on getting access restored


Ongoing delays to email ingestion to queues →

Oracle Service Cloud a.k.a Service CRM

Service CRM is continuing to struggle with the timely delivery of email into queues. There have been isolated reports of some mail taking in excess of 2 hours to be delivered. The team is monitoring mailboxes and attempting to intervene where possible.


[Scheduled] Update MySQL RDS for Confluence →

ITS Confluence

Scheduled for 2025-07-16 19:00:00 - 2025-07-16 20:00:00

Need to Update underlying MySQL RDS used by Confluence. Confluence will be unavailable while the MySQL RDS is being updated.


[Scheduled] Update MySQL RDS for Jira →

ITS Jira

Scheduled for 2025-07-16 18:00:00 - 2025-07-16 19:30:00

Need to Update underlying MySQL RDS used by Jira. Jira will be unavailable while the MySQL RDS is being updated.


Blackboard Learn Operational
Office 365 - Teams Operational
SI-net Operational
UQ Authenticate Operational
UQRDM Cloud Operational
UniFi Operational
Zoom Operational
Advancement Management   (?) Advancement Management builds understanding and support for the universitys vision and mission, long-term investment, engagement, participation and philanthropic support.
Applications   (?) Applications
Asteris Operational
ESYS - Build BOT Operational
RequestTracker Operational
SmartStat Operational
UQ Assist chatbot Operational
Business Capability Management   (?) The processes and resources necessary to develop, enhance, and lifecycle-manage an organisations business capabilities.
Curriculum Delivery   (?) Curriculum Delivery administers and operates the organisations curricula.
Curriculum Improvement   (?) Curriculum Improvement modifies or enhances the structure and content of the curriculum to improve the academic offering to meet ongoing and future demands.
Curriculum Management   (?) Curriculum Management designs and produces, or sources, structured learning activities such as courses, subjects, and units, and ensures the institution is able to deliver them. Curriculum Management includes all those activities in the organisation that plan and produce its portfolio of educational products. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. This capability was renamed from Curriculum Creation under the Version 2.5 release of the BRM.
Email & Messaging
Engagement & Relationship Management   (?) Engagement & Relationship Management develops and sustains connections between the institution and its customers, stakeholders, and groups.
Executive Management
FBS Services   (?) Finance and Business Services
UQProcure Operational
Facilities & Estate Management   (?) Facilities & Estate Management manages and maintains the institutions physical estate, its property, and its facilities.
ARCHIBUS Operational
CELCAT Operational
EAIT KeyRegister Operational
Emergency Contacts Operational
IMB DC Cameras Operational
NoticeIT Operational
PFI AMR Operational
PFI CBUS Operational
PFI Cams Operational
PFI Cellopark Operational
PFI DVTel Operational
PFI DesigoCC BMS Operational
PFI Dynalite MLS Operational
PFI Energex EMP Operational
PFI FLIR Latitude Operational
PFI Keywatch Operational
PFI Metasys BMS Operational
PFI Perspective Operational
PFI SALTO Operational
PFI SIPASS Operational
PFI TopCat Operational
PFI_SKIDATA Operational
PecStar Operational
SPM7 Operational
Financial Management   (?) Financial Management manages all aspects of an institutions finances to achieve the institutions strategic objectives.
Governance, Risk, & Compliance   (?) Governance, Risk & Compliance performs governance, risk management, and compliance activities.
Human Resource Management   (?) Human Resource Management manages strategic and operational human capital functions within the University to create value for the organisation and positive work experiences for individuals. Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Information & Communication Technology Management   (?) Information & Communication Technology Managementplans, builds, and runs the institutions technology services and solutions.
AV Room Control Operational
AV Room Monitoring Operational
Amazon Connect Operational
Apache NiFi Operational
AusCERT Operational
BioRender Operational
Blackboard Staging Operational
Building Networks Operational
CMM Backup Operational
CRM Expansion Operational
CSS Script Runner Operational
Camera Management Operational
Carrier ISDN Operational
Control-M Operational
Core Network Operational
DHCP Operational
DNS & DHCP Servers Operational
Desktop Support Operational
Git Operational
Google Apps Operational
Guidethrough Operational
HIRS File Server Operational
HIRS Phones Operational
HIRS Procharter Operational
HS Tasks Operational
HaBS Web Services Operational
HaSS Web Services Operational
Hyper V Operational
IS Jenkins Operational
IS Kubernetes Operational
IS Middleware API Operational
ITS Syslog Operational
ITS-ECS-POL Operational
JAMF Cloud Operational
Jac Operational
LAB Licensing Operational
Library API Operational
Library Alerts Operational
Library Amazon ECR Operational
Library Amazon ECS Operational
Library CodeShip Operational
Library Cypress Operational
Library GitHub Operational
Library GitLab Operational
Library Sauce Labs Operational
Library Sentry Operational
Library Snyk Operational
Library WSUS Operational
Library Xymon Operational
MIS - Mailer Operational
MIS - PBI Transfer Operational
MSTools Operational
Mailing Lists Operational
Mailmisc_2012 Operational
Microsoft Azure Operational
Monitoring Servers Operational
NGDC Serverfarm Operational
Networks Operational
ODP Operational
Oracle Service Bus Operational
Oracle UPK Operational
P&F File & Print Operational
P&F WSUS Operational
PFI AutoCAD Operational
PFI Multiplicity Operational
PFI Synergy Operational
PSY OQA Operational
Phire Operational
QMaster Operational
Resolving DNS Operational
SCMB Web Services Operational
SD ADS Rundeck Operational
SMP Storage Arrays Operational
SMP VM Cluster Operational
SMP Web Services Operational
SMS Global Operational
SMTP Service Operational
Silk Central Operational
Subversion SVN Operational
TCI Works Operational
UQ Plan IT Operational
UQAPS Citrix Operational
UQBS Fileserver DR Operational
UQSchoolsNet Operational
Univerge Voicemail Operational
VMWare Polaris DC Operational
VMware GPN & OSF Operational
VMware PRN DC Operational
VPN Operational
Voice Services Operational
WAN Network Operational
Websites - Unix Operational
Wireless Network Operational
Zabbix Operational
Zoom Operational
uqg-halls Operational
Information Management   (?) Information management describes, organises, distributes, and governs information.
AD Envoy RPC API Operational
AWS DB Hosting Operational
AWS Landing Zone Operational
Axway API Gateway Operational
Backup Operational
CMS - ITS Drupal Operational
CMS - OCMPS Operational
CWAI NFS Servers Operational
Checkbox Operational
Collation Database Operational
Data Centre Operational
Data Hub console Operational
FlexNet Operational
Grouper Operational
HIRS Veeam Backup Operational
HS Websites Operational
IMB Backup Operational
IMB LDAP Operational
IMB Storage Operational
IMB Web Hosting Operational
IS - WSUS Operational
ITS Confluence Operational
ITS Jira Operational
IntraNet Firewall Operational
Kerberos Operational
Kerberos Servers Operational
LDAP Operational
LDAP Envoy RPC API Operational
Library Amazon RDS Operational
Library Amazon S3 Operational
Library Amazon VPC Operational
Library Auth Operational
Library Fryer AtoM Operational
Library Homepage Operational
Library Hotjar Operational
Library LibCal Operational
Library My Library Operational
Library TNTDrive Operational
M365 Envoy RPC API Operational
Microsoft Entra ID Operational
P&F Report Server Operational
P&F Script Server Operational
PFI Capture ME Operational
PFI Web Services Operational
Passwordstate Operational
Programs & Courses Operational
Qlik Replicate Operational
RADIUS Operational
Reporting Services Operational
SD ADS Jenkins Operational
SMI Web Site Operational
SharePoint Operational
Tableau Operational
UQ ArcGIS License Operational
UQ Authenticate Operational
UQ Data Hub Operational
UQ Departments Operational
UQ Maps Operational
UQ Search Operational
UQCCR Store Operational
VPNext Operational
dAuth Operational
Infrastructure   (?) Servers, storage and other equipment
Library Administration   (?) Library Administration provides library services within the institution.
Marketing Management   (?) Marketing Management enables the understanding ofcustomers and stakeholders requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency.
Networks   (?) Network equipment, firewalls and internet access
P&F Services   (?) Services Run by P&F IT team
PFI Exploren Operational
PFI Rapid Access Operational
PFI SafeZone Operational
QBI IT Services   (?) Queensland Brain Institute QBI
Research Delivery   (?) Research Delivery manages the aspects of the research project life-cycle and ensure delivery of research outputs. This includes the development and execution of a research project plan.
Act Operational
Bunya HPC Operational
CBCS VM Cluster Operational
CMM Rockmaker Operational
CMM Web Services Operational
COH Genie Operational
COPE Burn Lab Operational
DI Roche Avario Operational
DI Roche Data Operational
DI VM Cluster Operational
DI Vectra Operational
Deaths in Custody Operational
Dolphin Operational
IMB HPC Operational
Leximancer Operational
MyResearch Operational
NONMEM Operational
RCC Pitschi Operational
REDCap Operational
SAFS VM Hosts Operational
SCMB VM Hosts Operational
SMI Herbarium Operational
TERN Lamp Stack Operational
UQRDM Cloud Operational
UQRDM Portal Operational
Wiener HPC Operational
Research Dissemination   (?) Research Dissemination manages the sharing of research findings with target audiences. Renamed from Research Impact to Research Dissemination as part of the v2.5.0 release.
Research Funding   (?) Research funding acquires financial resources required to support research, training, and service through various agreements.
ResearchMaster Operational
e-GRL Operational
Research Improvement   (?) Research Improvement identifies, analyzes and improvesupon existing research processes.
Q-Pulse Operational
Research Management   (?) Research Support acquires the resources, infrastructure, and equipment needed to support a research project.
Aquila Operational
CAI Intranet Operational
IMB VM server farm Operational
Impact Tracker Operational
UQIntERAct Operational
UQR&I Mailer Operational
Security Event
Service Automation
Student Administration   (?) Student Administration manages student records and the processes for the student life cycle.
Student Admission   (?) Student Admission receives, evaluates and approves student applications under the admissions policies and standards of the organisation.
Student Assessment   (?) Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Student Enrolment   (?) Student Enrolment places students in subjects, units, and other learning activities.
Student Graduation   (?) Student Graduation confers awards to students who have completed programs of study.
GFP Graduations Operational
Student Recruitment   (?) Student Recruitment promotes the institutions learning products to generate applications from prospective students.
Student Support Services   (?) Student Support Services provides broad academic and personal support to students during their studies
Support & Service Mgt   (?) Client Support & Service Management
Monitoring Operational
Status Page Operational
Supporting Services   (?) Supporting Services provides a range of services that support staff and students.
Arts EMu Operational
CareStream Operational
Cubex Operational
Exact Operational
Fred Connect Operational
IMB Print Operational
IP TV Operational
Library Membership Operational
Library PaperCut Operational
P&F EventPro Operational
PSY Practix Operational
Print Smith Operational
RxWorks - Dayboro Operational
SHRS Net Physio Operational
SHRS Noah System Operational
SHRS TinyEye Operational
Titanium Schedule Operational
UQ Bookit Operational
UQCCR Freezer Pro Operational
UQP-Booknet Operational
Ungerboeck Operational
Unicard Operational
Underpinning technologies
IDP @ UQ Operational
Oracle RMAN Operational
Web Services   (?) UQ Services available via the web
eLearning & Collaboration   (?) eLearning & Collaboration
Uncategorized

Incident history


16 July, 2025 at 7:00 PM AEST

[Scheduled] Update MySQL RDS for Confluence  

Scheduled for 2025-07-16 19:00:00 - 2025-07-16 20:00:00 Need to Update underlying MySQL RDS used by Confluence. Confluence will be unavailable while the MySQL RDS is being updated.
16 July, 2025 at 6:00 PM AEST

[Scheduled] Update MySQL RDS for Jira  

Scheduled for 2025-07-16 18:00:00 - 2025-07-16 19:30:00 Need to Update underlying MySQL RDS used by Jira. Jira will be unavailable while the MySQL RDS is being updated.
13 July, 2025 at 4:08 PM AEST

Long latency to access data

▲ This issue is not resolved yet
12 July, 2025 at 7:00 AM AEST

[Scheduled] Network Shutdown - Duhig Nth Lvl 4 & Duhig Tower Lvl 5  

Scheduled for 2025-07-12 07:00:00 - 2025-07-12 22:00:00 Network upgrade, for more information, please contact the Project Manager, Keryn Masters on 0458 585 405. Resolution Automatic resolution. …
10 July, 2025 at 8:00 AM AEST

[Scheduled] Weekly Production Migration for SI-net.  

Scheduled for 2025-07-10 08:00:00 - 2025-07-10 08:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
7 July, 2025 at 9:34 AM AEST

Content upload unavailable

Resolved after 26h 14m of downtime
5 July, 2025 at 2:30 AM AEST

[Scheduled] Omnissa Horizon Maintenance  

Scheduled for 2025-07-05 02:30:00 - 2025-07-05 03:30:00 Omnissa will be upgrading the Unified Access Gateway on the UQ-Azure-Horizon-Edge During Unified Access Gateway upgrade, existing end-user …
30 June, 2025 at 5:00 PM AEST

[Scheduled] Academic Standing Alert Communication modification  

Scheduled for 2025-06-30 17:00:00 - 2025-06-30 17:30:00 Modification of Academic Standing Alert Communication Text Resolution Automatic resolution. (17:30 AEST — Jun 30)
29 June, 2025 at 7:00 AM AEST

[Scheduled] Network shutdown - Duhig Nth Levels 1, 2 and 3  

Scheduled for 2025-06-29 07:00:00 - 2025-06-29 22:00:00 Network services will be unavailable during this network upgrade. For further information, please call the Project Manager, Keryn Masters on …
26 June, 2025 at 7:00 AM AEST

[Scheduled] Weekly Production Migration for SI-net.  

Scheduled for 2025-06-26 07:00:00 - 2025-06-26 07:30:00 Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. …
25 June, 2025 at 2:22 PM AEST

Workday and Aurion unavailable due to issues with SSO

Resolved after 49m of downtime
25 June, 2025 at 2:10 PM AEST

Learn.UQ - unavailable due to UQ Authentication service issues

Resolved after 52m of downtime
25 June, 2025 at 2:02 PM AEST

UQ Digital Workspace RDS

Resolved after 18h 13m of downtime
25 June, 2025 at 1:30 PM AEST

Intermittent service/performance issues with PRN VSAN

Resolved after 1h 10m of downtime
24 June, 2025 at 7:00 PM AEST

[Scheduled] Upgrade of Confluence to version 8.5.23 (Patch Critical Vulnerabilities)  

Scheduled for 2025-06-24 19:00:00 - 2025-06-24 20:00:00 As per the Atlassian June 2025 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities. Resolution …

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