Status Page
Experiencing disruptions

TRIM document retrieval slowness →

Micro Focus Content Manager Prev HP Records Manager - TRIM

We are currently experiencing some slowness for document retrieval and viewing in TRIM. The issue is being investigated and a fix is being worked on. We apologise for any inconvenience this may cause and appreciate your patience.


Access latency →

UQRDM Cloud

due to some latency, the service has been put into maintenance to investigate underlying cause


Unable to view TRIMmed documents through Service CRM →

Oracle Service Cloud a.k.a Service CRM

Links to documents sent to TRIM via Service CRM are currently broken. To access files that have been sent to TRIM please access the TRIM desktop client. The team are working to resolve this and hope to have the fix by middle of next week


[Scheduled] FlexNet Maintnance →

FlexNet

Scheduled for 2025-01-21 12:00:00 - 2100-01-01 00:01:00

FlexNet portal unavailable during maintenance operations.


Blackboard Learn Operational
Office 365 - Teams Operational
SI-net Operational
UQ Authenticate Operational
UQRDM Cloud Disrupted
UniFi Operational
Zoom Operational
Advancement Management   (?) Advancement Management builds understanding and support for the universitys vision and mission, long-term investment, engagement, participation and philanthropic support.
Applications   (?) Applications
Asteris Operational
ESYS - Build BOT Operational
RequestTracker Operational
SmartStat Operational
UQ Assist chatbot Operational
Business Capability Management   (?) The processes and resources necessary to develop, enhance, and lifecycle-manage an organisations business capabilities.
Curriculum Delivery   (?) Curriculum Delivery administers and operates the organisations curricula.
Curriculum Improvement   (?) Curriculum Improvement modifies or enhances the structure and content of the curriculum to improve the academic offering to meet ongoing and future demands.
Curriculum Management   (?) Curriculum Management designs and produces, or sources, structured learning activities such as courses, subjects, and units, and ensures the institution is able to deliver them. Curriculum Management includes all those activities in the organisation that plan and produce its portfolio of educational products. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. This capability was renamed from Curriculum Creation under the Version 2.5 release of the BRM.
Email & Messaging
Engagement & Relationship Management   (?) Engagement & Relationship Management develops and sustains connections between the institution and its customers, stakeholders, and groups.
Executive Management
FBS Services   (?) Finance and Business Services
UQProcure Operational
Facilities & Estate Management   (?) Facilities & Estate Management manages and maintains the institutions physical estate, its property, and its facilities.
ARCHIBUS Operational
CELCAT Operational
Console Gateway Operational
EAIT KeyRegister Operational
Emergency Contacts Operational
IMB DC Cameras Operational
NoticeIT Operational
PFI AMR Operational
PFI CBUS Operational
PFI Cams Operational
PFI Cellopark Operational
PFI DVTel Operational
PFI DesigoCC BMS Operational
PFI Dynalite MLS Operational
PFI Energex EMP Operational
PFI FLIR Latitude Operational
PFI Keywatch Operational
PFI Metasys BMS Operational
PFI Perspective Operational
PFI SALTO Operational
PFI SIPASS Operational
PFI TopCat Operational
PFI_SKIDATA Operational
PecStar Operational
SPM7 Operational
Financial Management   (?) Financial Management manages all aspects of an institutions finances to achieve the institutions strategic objectives.
Governance, Risk, & Compliance   (?) Governance, Risk & Compliance performs governance, risk management, and compliance activities.
Human Resource Management   (?) Human Resource Management manages strategic and operational human capital functions within the University to create value for the organisation and positive work experiences for individuals. Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Information & Communication Technology Management   (?) Information & Communication Technology Managementplans, builds, and runs the institutions technology services and solutions.
AV Room Control Operational
AV Room Monitoring Operational
Amazon Connect Operational
Apache NiFi Operational
AusCERT Operational
BioRender Operational
Blackboard Staging Operational
Building Networks Operational
CMM Backup Operational
CRM Expansion Operational
CSS Script Runner Operational
Camera Management Operational
Carrier ISDN Operational
Control-M Operational
Core Network Operational
DHCP Operational
DNS & DHCP Servers Operational
Desktop Support Operational
Git Operational
Google Apps Operational
Guidethrough Operational
HIRS File Server Operational
HIRS Phones Operational
HIRS Procharter Operational
HS Tasks Operational
HaBS Web Services Operational
HaSS Web Services Operational
Hyper V Operational
IS Jenkins Operational
IS Kubernetes Operational
IS Middleware API Operational
ITS Syslog Operational
ITS-ECS-POL Operational
JAMF Cloud Operational
Jac Operational
LAB Licensing Operational
Library API Operational
Library Alerts Operational
Library Amazon ECR Operational
Library Amazon ECS Operational
Library CodeShip Operational
Library Cypress Operational
Library GitHub Operational
Library GitLab Operational
Library Sauce Labs Operational
Library Sentry Operational
Library Snyk Operational
Library WSUS Operational
Library Xymon Operational
MIS - Mailer Operational
MIS - PBI Transfer Operational
MSTools Operational
Mailing Lists Operational
Mailmisc_2012 Operational
Microsoft Azure Operational
Monitoring Servers Operational
NGDC Serverfarm Operational
Networks Operational
ODP Operational
Oracle Service Bus Operational
Oracle UPK Operational
P&F AutoCAD Operational
P&F File & Print Operational
P&F WSUS Operational
PFI Multiplicity Operational
PFI ShadowControl Operational
PFI Synergy Operational
PSY OQA Operational
People service Operational
Phire Operational
QMaster Operational
Resolving DNS Operational
SCMB Web Services Operational
SD ADS Rundeck Operational
SMP Storage Arrays Operational
SMP VM Cluster Operational
SMP Web Services Operational
SMS Global Operational
SMTP Service Operational
Silk Central Operational
Subversion SVN Operational
TCI Works Operational
UQ Plan IT Operational
UQAPS Citrix Operational
UQBS Fileserver DR Operational
UQSchoolsNet Operational
Univerge Voicemail Operational
VMWare Polaris DC Operational
VMware GPN & OSF Operational
VMware PRN DC Operational
VPN Operational
Voice Services Operational
WAN Network Operational
Websites - Unix Operational
Wireless Network Operational
Zabbix Operational
Zoom Operational
uqg-halls Operational
Information Management   (?) Information management describes, organises, distributes, and governs information.
AD Envoy RPC API Operational
AWS DB Hosting Operational
AWS Landing Zone Operational
Axway API Gateway Operational
Backup Operational
CMS - ITS Drupal Operational
CMS - OCMPS Operational
CWAI NFS Servers Operational
Checkbox Operational
Collation Database Operational
Data Centre Operational
Data Hub console Operational
FlexNet Operational
Grouper Operational
HIRS Veeam Backup Operational
HS Websites Operational
IMB Backup Operational
IMB LDAP Operational
IMB Storage Operational
IMB Web Hosting Operational
IS - WSUS Operational
ITS Confluence Operational
ITS Jira Operational
IntraNet Firewall Operational
Kerberos Operational
Kerberos Servers Operational
LDAP Operational
LDAP Envoy RPC API Operational
Library Amazon RDS Operational
Library Amazon S3 Operational
Library Amazon VPC Operational
Library Auth Operational
Library Fryer AtoM Operational
Library Homepage Operational
Library Hotjar Operational
Library LibCal Operational
Library My Library Operational
Library TNTDrive Operational
M365 Envoy RPC API Operational
Microsoft Entra ID Operational
P&F Report Server Operational
P&F Script Server Operational
PFI Capture ME Operational
PFI Web Services Operational
Passwordstate Operational
Programs & Courses Operational
Qlik Replicate Operational
RADIUS Operational
Reporting Services Operational
SD ADS Jenkins Operational
SMI Web Site Operational
SharePoint Operational
Tableau Operational
UQ ArcGIS License Operational
UQ Authenticate Operational
UQ Data Hub Operational
UQ Departments Operational
UQ Maps Operational
UQ Search Operational
UQCCR Store Operational
VPNext Operational
dAuth Operational
Infrastructure   (?) Servers, storage and other equipment
Library Administration   (?) Library Administration provides library services within the institution.
Marketing Management   (?) Marketing Management enables the understanding ofcustomers and stakeholders requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency.
Networks   (?) Network equipment, firewalls and internet access
P&F Services   (?) Services Run by P&F IT team
PFI Exploren Operational
PFI SafeZone Operational
QBI IT Services   (?) Queensland Brain Institute QBI
Research Delivery   (?) Research Delivery manages the aspects of the research project life-cycle and ensure delivery of research outputs. This includes the development and execution of a research project plan.
Act Operational
Bunya HPC Operational
CBCS VM Cluster Operational
CMM Rockmaker Operational
CMM Web Services Operational
COH Genie Operational
COPE Burn Lab Operational
DI Roche Avario Operational
DI Roche Data Operational
DI VM Cluster Operational
DI Vectra Operational
Deaths in Custody Operational
Dolphin Operational
IMB HPC Operational
Leximancer Operational
MyResearch Operational
NONMEM Operational
RCC Pitschi Operational
REDCap Operational
SAFS VM Hosts Operational
SCMB VM Hosts Operational
SMI Herbarium Operational
TERN Lamp Stack Operational
UQRDM Cloud Disrupted
UQRDM Portal Operational
Wiener HPC Operational
Research Dissemination   (?) Research Dissemination manages the sharing of research findings with target audiences. Renamed from Research Impact to Research Dissemination as part of the v2.5.0 release.
Research Funding   (?) Research funding acquires financial resources required to support research, training, and service through various agreements.
ResearchMaster Operational
e-GRL Operational
Research Improvement   (?) Research Improvement identifies, analyzes and improvesupon existing research processes.
Q-Pulse Operational
Research Management   (?) Research Support acquires the resources, infrastructure, and equipment needed to support a research project.
Aquila Operational
CAI Intranet Operational
IMB VM server farm Operational
Impact Tracker Operational
UQIntERAct Operational
UQR&I Mailer Operational
Security Event
Service Automation
Student Administration   (?) Student Administration manages student records and the processes for the student life cycle.
Student Admission   (?) Student Admission receives, evaluates and approves student applications under the admissions policies and standards of the organisation.
Student Assessment   (?) Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Student Enrolment   (?) Student Enrolment places students in subjects, units, and other learning activities.
Student Graduation   (?) Student Graduation confers awards to students who have completed programs of study.
GFP Graduations Operational
Student Recruitment   (?) Student Recruitment promotes the institutions learning products to generate applications from prospective students.
Student Support Services   (?) Student Support Services provides broad academic and personal support to students during their studies
Support & Service Mgt   (?) Client Support & Service Management
Monitoring Operational
Status Page Operational
Supporting Services   (?) Supporting Services provides a range of services that support staff and students.
Arts EMu Operational
CareStream Operational
Cubex Operational
Exact Operational
Fred Connect Operational
IMB Print Operational
IP TV Operational
Library Membership Operational
Library PaperCut Operational
P&F EventPro Operational
PSY Practix Operational
Print Smith Operational
RxWorks - Dayboro Operational
SHRS Net Physio Operational
SHRS Noah System Operational
SHRS TinyEye Operational
Titanium Schedule Operational
UQ Bookit Operational
UQCCR Freezer Pro Operational
UQP-Booknet Operational
Ungerboeck Operational
Unicard Operational
Underpinning technologies
IDP @ UQ Operational
Oracle RMAN Operational
Web Services   (?) UQ Services available via the web
eLearning & Collaboration   (?) eLearning & Collaboration
Uncategorized

Incident history


8 February, 2025 at 9:00 AM AEST

[Scheduled] Exams Management System Upgrade  

Scheduled for 2025-02-08 09:00:00 - 2025-02-08 13:00:00 The Exams Management System (Databee) will be upgraded to the latest version. Resolution Automatic resolution. (13:00 AEST — Feb 8)
8 February, 2025 at 7:00 AM AEST

[Scheduled] Q1 2025 UniFi quarterly maintenance  

Scheduled for 2025-02-08 07:00:00 - 2025-02-08 17:00:00 Quarterly standard maintenance tasks. Resolution Automatic resolution. (17:00 AEST — Feb 8)
5 February, 2025 at 5:00 PM AEST

[Scheduled] Workday Unavailable During Maintenance  

Scheduled for 2025-02-05 17:00:00 - 2025-02-06 06:00:00 Workday Unavailable During Maintenance Resolution Automatic resolution. (06:00 AEST — Feb 6)
4 February, 2025 at 9:00 PM AEST

[Scheduled] Planned disruption for the OHS course content on Learn.UQ (Blackboard)  

Scheduled for 2025-02-04 21:00:00 - 2025-02-04 23:00:00 ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Tuesday night while it is …
4 February, 2025 at 2:45 PM AEST

TRIM document retrieval slowness

▲ This issue is not resolved yet
31 January, 2025 at 10:00 PM AEST

[Scheduled] MyProgress scheduled upgrade  

Scheduled for 2025-01-31 22:00:00 - 2025-02-01 02:00:00 MyProgress will undergo a scheduled upgrade and will be unavailable from 10:00 PM - 02:00 AM on 31 January 2025 (AEST). During this time, both …
30 January, 2025 at 11:17 AM AEST

InPlace SSO Isseus

Resolved after 1h 12m of downtime
29 January, 2025 at 7:00 PM AEST

[Scheduled] Critical system maintenance for the UQ Policy and Procedures Library (PPL)  

Scheduled for 2025-01-29 19:00:00 - 2025-01-29 21:00:00 The support vendor for the UQ Policy and Procedures Library (Tweek) wish to conduct some urgent backend system maintenance that is critical to …
26 January, 2025 at 6:00 AM AEST

[Scheduled] Exadata Cloud @ Customer Patching - Production databases  

Scheduled for 2025-01-26 06:00:00 - 2025-01-26 18:00:00 Patch the PRN Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates Resolution Automatic resolution. (18:00 AEST — …
23 January, 2025 at 10:00 PM AEST

[Scheduled] AARNet fibre works - Outage to Pinjarra Hills Site.  

Scheduled for 2025-01-23 22:00:00 - 2025-01-24 06:00:00 AARNets engineers are carrying out fibre maintenance work in St Lucia. As a result, the following sites will be impacted during the maintenance …
21 January, 2025 at 12:00 PM AEST

[Scheduled] FlexNet Maintnance  

Scheduled for 2025-01-21 12:00:00 - 2100-01-01 00:01:00 FlexNet portal unavailable during maintenance operations.
21 January, 2025 at 9:58 AM AEST

UQ Book It performance issues

Resolved after 22h 29m of downtime
19 January, 2025 at 11:00 AM AEST

[Scheduled] Network shutdown - Gatton 8101A  

Scheduled for 2025-01-19 11:00:00 - 2025-01-19 18:00:00 The network will be unavailable while an upgrade is in progress. For further information, please contact the Project Manager on 0458 585 405. If …
16 January, 2025 at 11:00 AM AEST

VPNext is offline during issue investigation

Resolved after 3h 10m of downtime
11 January, 2025 at 6:00 AM AEST

[Scheduled] Exadata Cloud @ Customer Patching - Non-prod databases  

Scheduled for 2025-01-11 06:00:00 - 2025-01-11 18:00:00 CCR Exadata Cloud @ Customer will be patched with the latest quarterly Oracle Critical Patch Updates The following non-production databases will …

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