Central Integration Platform on UQ Statushttps://status.its.uq.edu.au/affected/central-integration-platform/Incident historygithub.com/cstateen2026-08-03T10:00:00+00:002026-08-03T10:00:00+00:00[Resolved] Transfer of enquiries from Oracle CRM to UQ engage temporarily impactedhttps://status.its.uq.edu.au/issues/19989/Mon, 03 Aug 2026 10:00:00 +0000https://status.its.uq.edu.au/issues/19989/2026-08-06 09:06:00The creation of cases in UQ Engage from Oracle CRM is currently not completing the transfer. Resolution On Oracles advice we updated script to use Queue ID instead of Queue name. This resulted in cases being successfully created in UQ Engage (09:06 AEST — Aug 6)<p>The creation of cases in UQ Engage from Oracle CRM is currently not completing the transfer.</p> <hr> <p><strong>Resolution</strong> On Oracles advice we updated script to use Queue ID instead of Queue name. This resulted in cases being successfully created in UQ Engage <span class="faded">(09:06 AEST — Aug 6)</span> </p>