[Resolved] Guest (External) Account are being prompted with UQ Auth

Wed, 09 Sep 2026 10:00:00 +0000

We are current investigating reports of Guest accounts (non UQ account) in M365 (MS Teams) being prompted for UQ Auth.

Update A possible work around is the external signs into m365 via https://teams.cloud.microsoft/ and switch to the UQ tenant if they are using MS Teams for their organisation. (15:24 AEST — Sep 9)

Update SharePoint / OneDrive external access may have the same issue. (15:36 AEST — Sep 9)

Resolution The issue has been resolved and external accounts can access shared SharePoint/OneDrive files and MS Teams for collaboration.

An authentication policy applied to an specific application inadvertently applied the tenant instead of the application. (13:45 AEST — Sep 11)

[Resolved] Intermittent issues impacting M365 Teams meetings and connections

Fri, 24 Jul 2026 11:02:00 +0000

An issue which is preventing some users from joining M365 Teams meetings and/or is causing intermittent disconnections is currently impacting UQ.

Microsoft are aware of this issue and are working towards a resolution. Further updates will be posted as they are released.

Update Some users may be unable to join or create Microsoft Teams meetings or calls

Issue ID: TM1437780 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: 24 Jul 2026, 10:54 GMT+10

User impact Users may be unable to join or create Microsoft Teams meetings or calls.

More info According to our initial impact analysis, the following scenarios are among those most impacted: -Transcriptions -1:1 Calling -Group calling -Meeting join -Meeting scheduling and creation -Public switched telephone network (PSTN) calls

Scope of impact Any Microsoft Teams users may be impacted when attempting to create or join meetings or calls.

Current status 24 Jul 2026, 11:26 GMT+10 We’re investigating a potential networking issue which we suspect is associated with the impact, and we’re working to identify the most expeditious mitigation approach. Next update by: Friday, 24 July 2026 at 12:00 GMT+10

(11:46 AEST — Jul 24)

Resolution Microsoft have observed persistent recovery across all previously affected Teams service scenarios.

Closer analysis identified a recent change which overloaded Microsoft’s traffic management processes and caused impact. The service is now restored; however, users whose calls and meetings which were previously affected may need to end and restart those calls and meetings to see full recovery. (13:25 AEST — Jul 24)

M365 - Teams on UQ Status

[Resolved] Guest (External) Account are being prompted with UQ Auth

[Resolved] Intermittent issues impacting M365 Teams meetings and connections