NGDC Serverfarm Load Balancer on UQ Statushttps://status.its.uq.edu.au/affected/ngdc-serverfarm-load-balancer/Incident historygithub.com/cstateen2024-03-23T07:00:00+00:002024-03-23T07:00:00+00:00[Scheduled] upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1https://status.its.uq.edu.au/issues/19368/Sat, 23 Mar 2024 07:00:00 +0000https://status.its.uq.edu.au/issues/19368/Scheduled for 2024-03-23 07:00:00 - 2024-03-23 17:00:00 upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso) with latest hot fix Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM only (no hotfix for base/gtm, LTM hotfix to address bugs from 17.1.1. Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM Addresses issue encountered. ID1353957-1: The message Error getting auth token from login provider is displayed in the GUI https://cdn.f5.com/product/bugtracker/ID1353957.html Resolution Automatic resolution. (17:00 AEST — Mar 23)<p>Scheduled for 2024-03-23 07:00:00 - 2024-03-23 17:00:00</p> <p>upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso) with latest hot fix Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM only (no hotfix for base/gtm, LTM hotfix to address bugs from 17.1.1.</p> <p>Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM Addresses issue encountered. ID1353957-1: The message Error getting auth token from login provider is displayed in the GUI <a href="https://cdn.f5.com/product/bugtracker/ID1353957.html">https://cdn.f5.com/product/bugtracker/ID1353957.html</a></p> <hr> <p><strong>Resolution</strong> Automatic resolution. <span class="faded">(17:00 AEST — Mar 23)</span> </p>[Resolved] Outage to UQ Serviceshttps://status.its.uq.edu.au/issues/19356/Sat, 09 Mar 2024 15:45:00 +0000https://status.its.uq.edu.au/issues/19356/2024-03-09 18:00:00Outage to all services dependant on F5 load balancers has occurred. Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved. Resolution Failover to F5 at CCR DC completed by 6PM Sat. Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state. (18:00 AEST — Mar 9)<p>Outage to all services dependant on F5 load balancers has occurred.</p> <p>Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved.</p> <hr> <p><strong>Resolution</strong> Failover to F5 at CCR DC completed by 6PM Sat.</p> <p>Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state. <span class="faded">(18:00 AEST — Mar 9)</span> </p>