https://status.its.uq.edu.au/affected/office-365-onedrive/Incident historygithub.com/cstateen2024-07-19T04:19:00+00:002024-07-19T04:19:00+00:00https://status.its.uq.edu.au/issues/19462/Fri, 19 Jul 2024 04:19:00 +0000https://status.its.uq.edu.au/issues/19462/2024-07-19 16:45:00Users are currently unable to copy files within OneDrive and SharePoint. Microsoft are aware of the issue (Microsoft advisory notice SP820584) and working on a resolution. Update As per Microsoft, as at 2.45pm: We remain focused on redirecting the impacted traffic to healthy systems as we investigate the root cause. Your organization may experience relief as our mitigation efforts progress. We understand the impact that this issue may have on your organization and we&rsquo;re continuing to treat this event with the highest priority.<p>Users are currently unable to copy files within OneDrive and SharePoint. Microsoft are aware of the issue (Microsoft advisory notice SP820584) and working on a resolution.</p> <hr> <p><strong>Update</strong> As per Microsoft, as at 2.45pm:</p> <p>We remain focused on redirecting the impacted traffic to healthy systems as we investigate the root cause. Your organization may experience relief as our mitigation efforts progress. We understand the impact that this issue may have on your organization and we&rsquo;re continuing to treat this event with the highest priority.</p> <p>Additionally, we are shifting our focus to developing a mitigation that will help determine and resolve the underlying source of the problem. <span class="faded">(14:45 AEST — Jul 19)</span> </p> <p><strong>Resolution</strong> Preliminary root cause: A configuration change in a portion of Microsoft&rsquo;s Azure backend workloads, caused interruption between storage and compute resources which resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections. <span class="faded">(16:45 AEST — Jul 19)</span> </p>