https://status.its.uq.edu.au/affected/uq-digital-asset-manager-hivo-dam/Incident historygithub.com/cstateen2026-05-25T11:45:00+00:002026-05-25T11:45:00+00:00https://status.its.uq.edu.au/issues/19942/Mon, 25 May 2026 11:45:00 +0000https://status.its.uq.edu.au/issues/19942/2026-05-25 13:15:00A user authentication issue is currently impacting access to the UQ Digital Asset Manager (DAM). DAM users may see a Sorry, but were having trouble signing you in error message when attempting to login. A priority ticket has been raised with the service vendor. Resolution The vendor has corrected the issue with the user authentication module. Service access has now been restored to normal. (13:15 AEST — May 25)<p>A user authentication issue is currently impacting access to the UQ Digital Asset Manager (DAM).</p> <p>DAM users may see a Sorry, but were having trouble signing you in error message when attempting to login.</p> <p>A priority ticket has been raised with the service vendor.</p> <hr> <p><strong>Resolution</strong> The vendor has corrected the issue with the user authentication module. Service access has now been restored to normal. <span class="faded">(13:15 AEST — May 25)</span> </p>