UQ Extend Learning Activity Management System on UQ Statushttps://status.its.uq.edu.au/affected/uq-extend-learning-activity-management-system/Incident historygithub.com/cstateen2026-03-21T00:30:00+00:002026-03-21T00:30:00+00:00[Scheduled] UQ Extend - Planned Upgrade of UQ EKS Cluster from v1.32 to v1.33, and Environment Re-sizinghttps://status.its.uq.edu.au/issues/19894/Sat, 21 Mar 2026 00:30:00 +0000https://status.its.uq.edu.au/issues/19894/Scheduled for 2026-03-21 00:30:00 - 2026-03-21 02:00:00 UQs support vendor for UQ Extend, Crystal Delta, will be conducting a planned upgrade of UQ Extends AWS EKS Cluster from v1.32 to v1.33. Additionally, some environment re-sizing will be taking place to optimise infrastructure costs. This upgrade and environment re-sizing will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while optimising costs, improving performance, user experience, and long-term operational stability.<p>Scheduled for 2026-03-21 00:30:00 - 2026-03-21 02:00:00</p> <p>UQs support vendor for UQ Extend, Crystal Delta, will be conducting a planned upgrade of UQ Extends AWS EKS Cluster from v1.32 to v1.33. Additionally, some environment re-sizing will be taking place to optimise infrastructure costs.</p> <p>This upgrade and environment re-sizing will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while optimising costs, improving performance, user experience, and long-term operational stability.</p>[Resolved] Intermittent failures for UQ Extend Studiohttps://status.its.uq.edu.au/issues/19844/Sun, 14 Dec 2025 01:20:00 +0000https://status.its.uq.edu.au/issues/19844/2025-12-15 14:15:00ITS and the vendor are investigating intermittent errors for UQ Extend Studio. Some users may be affected and see an error message. Resolution The vendor has implemented a fix and UQ Extend is working correctly. (14:15 AEST — Dec 15) Resolution The vendor has implemented a fix and UQ Extend is now working correctly. (14:15 AEST — Dec 15)<p>ITS and the vendor are investigating intermittent errors for UQ Extend Studio. Some users may be affected and see an error message.</p> <hr> <p><strong>Resolution</strong> The vendor has implemented a fix and UQ Extend is working correctly. <span class="faded">(14:15 AEST — Dec 15)</span> </p> <p><strong>Resolution</strong> The vendor has implemented a fix and UQ Extend is now working correctly. <span class="faded">(14:15 AEST — Dec 15)</span> </p>[Scheduled] UQ Extend - Major Platform Version Upgradehttps://status.its.uq.edu.au/issues/19836/Sat, 13 Dec 2025 00:00:00 +0000https://status.its.uq.edu.au/issues/19836/Scheduled for 2025-12-13 00:00:00 - 2025-12-13 23:30:00 UQs support vendor for UQ Extend, Crystal Delta, will be conducting a major upgrade of UQs Open edX platform from our current release (Olive) to the latest currently supported Open edX release, Teak. This upgrade will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while improving performance, user experience, and long-term operational stability.<p>Scheduled for 2025-12-13 00:00:00 - 2025-12-13 23:30:00</p> <p>UQs support vendor for UQ Extend, Crystal Delta, will be conducting a major upgrade of UQs Open edX platform from our current release (Olive) to the latest currently supported Open edX release, Teak.</p> <p>This upgrade will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while improving performance, user experience, and long-term operational stability.</p> <hr> <p><strong>Resolution</strong> The managed upgrade of the UQ Extend service to the &lsquo;Teak&rsquo; Open EdX platform version was successful. <span class="faded">(23:30 AEST — Dec 13)</span> </p>