UQ Status

[Resolved] QLD Health Eduroam Wireless Network Outage

Fri, 26 Apr 2024 10:00:00 +0000

There is currently an outage for eduroam in the QLD Hospitals. ITS are working with QLD Health to resolve the problem.

Update A network issue has been identified and has been resolved. (10:27 AEST — Apr 26)

Resolution (10:27 AEST — Apr 26)

[Scheduled] Weekly Production Migration for SI-net

Tue, 23 Apr 2024 18:00:00 +0000

Scheduled for 2024-04-23 18:00:00 - 2024-04-23 18:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (18:30 AEST — Apr 23)

[Scheduled] Weekly Production Migration for UniFi

Tue, 23 Apr 2024 18:00:00 +0000

Scheduled for 2024-04-23 18:00:00 - 2024-04-23 18:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (18:30 AEST — Apr 23)

[Scheduled] Network Upgrade - AIBN level 4

Sun, 21 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-21 07:00:00 - 2024-04-21 22:00:00

There will be no network service on level 4 of AIBN during this upgrade. Please avoid the area. If you must access and experience difficulty, please contact Security on 3365 1234. For more information, please contact the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Apr 21)

[Resolved] Service CRM is unable to load or save

Thu, 18 Apr 2024 11:53:00 +0000

Service CRM is Down. Priority one Service Request has been raised with Oracle

Resolution (12:47 AEST — Apr 18)

[Scheduled] Heron Island Network Service Outage

Thu, 18 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-18 07:00:00 - 2024-04-18 10:00:00

AARNet and ATI will be performing upgrade works in the Microwave link to Heron Island.

Network services (Wired/Wireless) in Heron Island will not be available during this period.

Resolution Automatic resolution. (10:00 AEST — Apr 18)

[Resolved] UQ Guest unable to accept linkedin logins

Wed, 17 Apr 2024 10:33:00 +0000

ITS are working on resolving this issue. Please use Apple or Google as a workaround.

Resolution Upstream provider resolved the issue with our iDP. (10:56 AEST — Apr 17)

[Resolved] Current service outage impacting ePad My Knowledge Map (MKM) users

Mon, 15 Apr 2024 08:45:00 +0000

When attempting to login to the ePad My Knowledge Map (MKM) service, users are encountering an invalid security certificate error message. This is preventing login access to the service.

A support ticket has been logged with the service vendor. An expected resolution time is currently unknown.

Resolution The service vendor has successfully resolved this connectivity issue. (16:30 AEST — Apr 15)

[Scheduled] Network Upgrade - AIBN level 3

Sun, 14 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-14 07:00:00 - 2024-04-14 22:00:00

There will be no network service on level 3 of AIBN today. Please avoid the area. If you experience issues accessing the floor, please contact Security on 3365 1234. For further information, please contact the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Apr 14)

[Scheduled] Weekly Production Migration for SI-net

Thu, 11 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-11 07:00:00 - 2024-04-11 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Apr 11)

[Resolved] Missing publications inside UQ Researchers

Wed, 10 Apr 2024 15:38:00 +0000

Some publications for UQ Researchers are not visible on the Researchers page.

ITS are currently investigating.

Resolution The issue with missing publications has been resolved. (15:11 AEST — Apr 12)

Some staff not showing in Academic Portal profiles

Wed, 10 Apr 2024 15:38:00 +0000

A small number of academic staff are not loading correctly into the Profiles section of Academic Portal. This issue is preventing the affected staff from appearing on the Profiles page.

ITS staff are currently investigating.

[Resolved] Survey access issue external to UQ

Tue, 09 Apr 2024 12:54:00 +0000

Student evaluation surveys accessed externally to UQ networks are not resolving.

Resolution Web changes now applied to direct survey traffic to the public facing web server. (09:00 AEST — Apr 10)

[Scheduled] EvaSys server change to public IP address

Tue, 09 Apr 2024 12:00:00 +0000

Scheduled for 2024-04-09 12:00:00 - 2024-04-09 12:10:00

The EvaSys server will be changed to a public IP address due to access issues with external survey respondents.

Resolution Automatic resolution. (12:10 AEST — Apr 9)

[Scheduled] Network Upgrade - AIBN level 2

Sun, 07 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-07 07:00:00 - 2024-04-07 22:00:00

There will be no network service on AIBN level 2 during this upgrade. Please avoid the area. If you must attend and experience access issues, please call Security on 3365 1234. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Apr 7)

[Scheduled] SI-net Upgrade and Maintenance

Sat, 06 Apr 2024 05:00:00 +0000

Scheduled for 2024-04-06 05:00:00 - 2024-04-07 17:10:00

SI-net PeopleTools and PUM upgrade patching. The SI-net system will be unavailable while maintenance is performed.

Resolution SI-net upgrade got completed as planned. (17:10 AEST — Apr 7)

Resolution (17:10 AEST — Apr 7)

Gatton Campus - Network In Degraded State - Primary Link down

Fri, 05 Apr 2024 08:00:00 +0000

Gatton Campus is currently operating over the secondary 10Gb link as the 100Gb Aarnet is offline.

Aarnet and ITS engineers are investigating and working to restore asap.

No services impacted - However power disruption to campus may create loss of service.

Resolution Aarnet repaired damaged fibre at Ipswich (18:00 AEST — Apr 5)

[Scheduled] Weekly Production Migration for UniFi

Thu, 04 Apr 2024 07:00:00 +0000

Scheduled for 2024-04-04 07:00:00 - 2024-04-04 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Apr 4)

[Resolved] AP related process causing system slowness

Mon, 25 Mar 2024 10:00:00 +0000

Please be advised that the Finance AP team have reported system slowness relating to payment voucher processing and database searches. ITS Enterprise Apps is investigating with priority.

Resolution SE Linux. Restart of Elastic Search application.

Full retro/diagnosis into root cause yet to be completed. (12:30 AEST — Mar 27)

[Resolved] Online Applications is temproarily offline

Mon, 25 Mar 2024 09:30:00 +0000

The applicant, admin, doco repository and SRF portals of Online Applications website is currently offline.

ITS staff are investigating.

Resolution Website functionality restored (11:08 AEST — Mar 25)

[Resolved] Email and overview links not always working in UniTask

Sun, 24 Mar 2024 21:00:00 +0000

If you are not already logged into UniTask, then some email and overview links are not working. If staff, please direct here first (https://unitask.uq.edu.au/bonita/apps/worklist/worklist/) and then the links will work.

A permanent fix will be applied starting 9pm tonight.

Resolution Automatic resolution. (21:30 AEST — Mar 25)

Resolution Successful deployment of fix at 9:25pm for email and overview links in UniTask. (21:30 AEST — Mar 25)

[Scheduled] UniTask Production Database Upgrade

Sat, 23 Mar 2024 13:00:00 +0000

Scheduled for 2024-03-23 13:00:00 - 2024-03-23 17:00:00

Upgrade of UniTask database and servers from version 7.7.5 to 7.12.13. During this maintenance window UniTask will be unavailable for all staff and students.

Resolution Automatic resolution. (17:00 AEST — Mar 23)

[Scheduled] upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1

Sat, 23 Mar 2024 07:00:00 +0000

Scheduled for 2024-03-23 07:00:00 - 2024-03-23 17:00:00

upgrade CCR and PRN NGDC Serverfarm Load Balancers (F5) to BIGIP-17.1.1.1 (BIGIP-17.1.1.1-0.0.2.iso) with latest hot fix Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM only (no hotfix for base/gtm, LTM hotfix to address bugs from 17.1.1.

Hotfix-BIGIP-17.1.1.1.0.59.2-ENG for LTM Addresses issue encountered. ID1353957-1: The message Error getting auth token from login provider is displayed in the GUI https://cdn.f5.com/product/bugtracker/ID1353957.html

Resolution Automatic resolution. (17:00 AEST — Mar 23)

[Scheduled] Network access upgrade - AIBN Level 1

Fri, 22 Mar 2024 07:00:00 +0000

Scheduled for 2024-03-22 07:00:00 - 2024-03-22 22:00:00

There will be no network service on level 1 this Sunday. Please avoid the area if possible. If you experience difficulty accessing the building please call UQ Security on 3365 1234. For further information, please call the Project Manager, 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Mar 22)

[Scheduled] Weekly Production Migration for UniFi

Thu, 21 Mar 2024 07:00:00 +0000

Scheduled for 2024-03-21 07:00:00 - 2024-03-21 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Mar 21)

[Scheduled] Upgrade of Jira to version 9.4.18 (Patch Critical Vulnerabilities)

Wed, 20 Mar 2024 18:00:00 +0000

Scheduled for 2024-03-20 18:00:00 - 2024-03-20 19:30:00

As per the Atlassian March 2024 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.

Resolution Work has been completed successfully. Jira is now accessible again. (19:30 AEST — Mar 20)

[Resolved] Telstra mobile voice network outage

Tue, 19 Mar 2024 14:09:00 +0000

There is currently an outage being experienced across the Telstra mobile network thats effecting voice calls.

Users of this service may experience difficulties making new calls at this time.

Telstra technicians are working on a resolution. For more details please visit: https://www.telstra.com.au/outages

Update Telstra has advised our partners that the issues were resolved yesterday afternoon around 3:30pm. (06:59 AEST — Mar 20)

Resolution Resolved by Telstra 19/03/2024 (06:59 AEST — Mar 20)

[Scheduled] Careerhub - resizing of application servers

Mon, 18 Mar 2024 20:00:00 +0000

Scheduled for 2024-03-18 20:00:00 - 2024-03-18 21:00:00

Due to application performance issues caused by increased Semester 1 student activity, the Careerhub application servers will be appropriately resized by the vendor, Symplicity.

Resolution Application platform resizing successful. (21:00 AEST — Mar 18)

[Scheduled] UQ Extend Atlas MongoDB Database Upgrade

Mon, 18 Mar 2024 20:00:00 +0000

Scheduled for 2024-03-18 20:00:00 - 2024-03-18 20:30:00

The Atlas MongoDB database used by the UQ Extend platform will be upgraded from its current version of 4.4 to 5.0. The vendor has advised that there will be a 5 to 15 minute outage to UQ Extend during this upgrade.

Resolution Automatic resolution. (20:30 AEST — Mar 18)

[Resolved] Jamf Pro Partial Outage

Thu, 14 Mar 2024 12:00:00 +0000

There is currently an issue affecting UQs Jamf Pro service resulting in Mac and iOS being unable to install applications from Self Service.

The vendor is working on a resolution.

Resolution Jamf has rectified this issue and was caused by an APNS problem. (13:37 AEST — Mar 15)

[Resolved] Aurion and MyAurion unvailable

Thu, 14 Mar 2024 08:20:00 +0000

Aurion and MyAurion will be unavailable in preparation for the pay run

Resolution (08:26 AEST — Mar 14)

[Scheduled] Upgrade of Confluence to version 7.19.19 (CVE-2023-2976)

Wed, 13 Mar 2024 18:00:00 +0000

Scheduled for 2024-03-13 18:00:00 - 2024-03-13 19:00:00

As per Confluence Security Advisory - CVE-2023-2976 an update needs to be applied to patch this vulnerability.

Resolution Automatic resolution. (19:00 AEST — Mar 13)

[Scheduled] Fix on Express billing Batch invoice status change process error

Mon, 11 Mar 2024 16:00:00 +0000

Scheduled for 2024-03-11 16:00:00 - 2024-03-11 16:30:00

Express billing Batch invoice status change process error

Resolution Automatic resolution. (16:30 AEST — Mar 11)

Intermittent Performance Issues

Mon, 11 Mar 2024 15:30:00 +0000

The Casual Academic Hire & Payment system is experiencing intermittent performance issues.

ITS staff are investigating.

[Resolved] Si-Net operating at reduced capacity

Mon, 11 Mar 2024 10:15:00 +0000

Si-Net is currently operating at reduced capacity and intermittent issues maybe encountered when logging in.

Resolution The issues with Si-Net have now been sorted and it is now operating at full capacity (11:24 AEST — Mar 11)

Resolution (12:03 AEST — Mar 11)

[Scheduled] Emergency Downgrade of APIC and Gen 2 Leaf switches in Prentice DC

Sun, 10 Mar 2024 10:30:00 +0000

Scheduled for 2024-03-10 10:30:00 - 2024-03-10 15:30:00

Due to failed CR13641 the Prentice ACI Fabric now in a mixed non-supported mode, we need to reverse the change and rollback the 3 APICs and 8 Gen 2 Leaf swicthes to Version 4.2(7s).

Network Leaf switches will need to have vlan311 restored to the config for F5 Load balancers. If this is not updated by the fabric after a downgrade, a reload for each network leaf switch is to be done, in a non-disruptive process.

Resolution Automatic resolution. (15:30 AEST — Mar 10)

[Resolved] Outage to UQ Services

Sat, 09 Mar 2024 15:45:00 +0000

Outage to all services dependant on F5 load balancers has occurred.

Services have been failed across to CCR (at 17:35) while the Prentice ACI Fabric/F5 problems are being resolved.

Resolution Failover to F5 at CCR DC completed by 6PM Sat.

Noting F5 at Prentice is unable to be brought back onto the network at this stage, so running in degraded state. (18:00 AEST — Mar 9)

[Scheduled] APIC Upgrade and Leaf Switch Upgrade/Replacement in the Prentice Next Gen DC

Sat, 09 Mar 2024 06:00:00 +0000

Scheduled for 2024-03-09 06:00:00 - 2024-03-10 20:00:00

This is again a multi-stage change over 2 days.

a) APIC Software Upgrade will start on 06:00 AM on Sat 9th March and expected to be completed by 11:00 AM

b) Gen2 Leaf switch upgrade will commence on 11AM on Sat 9th March. These will be done in two groups of leaf switches, which may likely take 4 hours.

c) Four (4) Leaf Switches are to be replaced 1 by one. No Outages are expected if the servers are dual connected.

Timelines: This is a two-day activity. Will target to achieve switch replacement for two racks in each day and if time permits, it will be three rack. Starting at 06:00 AM on 9th March and finishing on 06:00 PM and then again starting on 10th march at 06:00 AM and continue.

Resolution Automatic resolution. (20:00 AEST — Mar 10)

[Scheduled] PasswordState Emergency Upgrade to Build 9858

Fri, 08 Mar 2024 18:00:00 +0000

Scheduled for 2024-03-08 18:00:00 - 2024-03-08 19:00:00

PasswordState will undergo an emergency upgrade to Build 9858 to address a CVE-Pending which is yet to be published formally by Mitre.org.

Resolution CR#13753 completed (19:00 AEST — Mar 8)

[Resolved] Failed email delivery for Learn.uq.edu.au users

Thu, 07 Mar 2024 15:00:00 +0000

A current issue is impacting both staff and students ability to send email from within Learn.uq.edu.au.

The root cause appears to be related to an expired SSL/TLS certificate on smtp.uq.edu.au.

ITS apologises for any inconveniences.

Update The expired SSL/TLS certificate for smtp.uq.edu.au has now been updated. Learn.uq.edu.au users are now able to send email successfully. (19:27 AEST — Mar 7)

[Scheduled] Upgrade NGDC server farm firewalls at PRN

Wed, 06 Mar 2024 21:00:00 +0000

Scheduled for 2024-03-06 21:00:00 - 2024-03-07 01:00:00

Upgrade NGDC server farm firewalls at PRN

Resolution Automatic resolution. (01:00 AEST — Mar 7)

[Scheduled] Upgrade NGDC server farm firewalls at CCR

Tue, 05 Mar 2024 21:00:00 +0000

Scheduled for 2024-03-05 21:00:00 - 2024-03-06 01:00:00

Upgrade NGDC server farm firewalls at CCR

Resolution Automatic resolution. (01:00 AEST — Mar 6)

[Scheduled] Upgrade of Jira to version 9.4.15

Sun, 03 Mar 2024 09:00:00 +0000

Scheduled for 2024-03-03 09:00:00 - 2024-03-03 15:30:00

An upgrade of ITS on-premise version of Jira to version 9.4.15 will be conducted. This will provide a number of security and functionality improvements. Version 9.4.15 has been chosen as the upgrade target, as it is a modern LTS (long term support) Data Center version.

Resolution Work has been completed successfully. Jira is now accessible again. (15:30 AEST — Mar 3)

[Scheduled] PRNDC ACI - CIMC-APIC And Gen2 Leafs Firmware Upgrade

Sat, 02 Mar 2024 08:00:00 +0000

Scheduled for 2024-03-02 08:00:00 - 2024-03-03 20:00:00

This is the first Stage of the PRNDC ACI Upgrade:

This includes software update of CIMC and three APIC controllers, followed by software update of Eight Gen2 leaf switches.

Timelines:

a) CIMC Firmware Upgrade, will start at 8:00 AM on 2nd March, which is likely to continue for 6 hours to complete for all the apic nodes.

b) APIC Software Upgrade will start on 08:00 AM on 3rd March and expected to be completed by 3:00 PM

c) Gen2 Leaf switch upgrade will commence on 4:00 PM on 3rd march. These will be done in two groups of leaf switches, which may likely take 4 hours.

Resolution Automatic resolution. (20:00 AEST — Mar 3)

[Resolved] Issue with Connecting to Citrix - SSL error

Fri, 01 Mar 2024 10:07:00 +0000

There is currently an issue with connecting to Citrix. The issue seems to related to the SSL certificate. It was renewed last night as it was to expire today.

If users have access to Digital Workspace, Aurion users will be moving to this at the end of the month. They can used that as a work around / start using sooner.

Resolution The issue was related to the intermediate SSL certificate. This has now been fixed. Users should just need to logged back into their browser and Citrix workspace agent (after shut down and restart those applications). (10:56 AEST — Mar 1)

[Scheduled] Weekly Production Migration for SI-net

Thu, 29 Feb 2024 07:00:00 +0000

Scheduled for 2024-02-29 07:00:00 - 2024-02-29 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Feb 29)

[Scheduled] UniFi PeopleTools 8.60 and PUM 48 Upgrade

Fri, 23 Feb 2024 17:00:00 +0000

Scheduled for 2024-02-23 17:00:00 - 2024-02-26 08:00:00

Upgrade UniFi PeopleTools 8.59 to 8.60 and PUM 37 to PUM 48. This application upgrade will be from existing version 8.59 to 8.60 and PUM 37 to PUM 48

Resolution Automatic resolution. (08:00 AEST — Feb 26)

[Resolved] Student Headshots Unavailable

Thu, 22 Feb 2024 16:21:00 +0000

The Students Headshots service is currently experiencing an unplanned outage. Course Coordinators and Lecturers will not be able to access this information from within the My.UQ Portal at this time.

ITS is working to identify the cause of the issue.

Resolution Changed Lambda home directory to a writeable path, allowing the AWS RIC (Runtime Interface Component) to successfully launch. (13:20 AEST — Feb 26)

[Scheduled] Emergency update for Learn.UQ (Blackboard) integrations

Tue, 20 Feb 2024 16:30:00 +0000

Scheduled for 2024-02-20 16:30:00 - 2024-02-20 16:00:00

Some Learn.UQ (Blackboard) integrations may be unavailable on Learn.UQ (Blackboard) due to an emergency update by the vendor. This disruption is worldwide, affecting all institutions using Blackboard.

Login access to Learn.UQ (Blackboard) will be normal during this period for staff/students but content relying on third parties may be temporarily unavailable during the service disruption.

Resolution This planned maintenance work has been cancelled by the vendor. It will be rescheduled for a date yet to be determined. (16:00 AEST — Feb 20)

[Scheduled] Network upgrade - LP Foxtail TR 209

Sun, 11 Feb 2024 10:00:00 +0000

Scheduled for 2024-02-11 10:00:00 - 2024-02-11 22:00:00

This network upgrade and outage will affect levels 0, 1 and 2. For further information, please call the Project Manager, Keryn Masters on 0458 585 405

Resolution Automatic resolution. (22:00 AEST — Feb 11)

[Scheduled] Workday Not Available During Maintenance

Thu, 08 Feb 2024 17:00:00 +0000

Scheduled for 2024-02-08 17:00:00 - 2024-02-09 07:00:00

Workday Not Available During Maintenance

Resolution Automatic resolution. (07:00 AEST — Feb 9)

[Scheduled] Weekly Production Migration for SI-net

Thu, 08 Feb 2024 05:30:00 +0000

Scheduled for 2024-02-08 05:30:00 - 2024-02-08 06:00:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (06:00 AEST — Feb 8)

[Scheduled] Microsoft Configuration Manager Undergoing Maintenance

Wed, 07 Feb 2024 20:00:00 +0000

Scheduled for 2024-02-07 20:00:00 - 2024-02-07 23:00:00

Microsoft Configuration Manager will be unavailable on Wednesday, 7th February from 8:00pm until 11:00pm for routine maintenance.

This affects IT teams and self-service software installations for end-users.

Resolution Automatic resolution. (23:00 AEST — Feb 7)

[Scheduled] Planned disruption for OHS course content on Learn.UQ (Blackboard)

Tue, 06 Feb 2024 21:00:00 +0000

Scheduled for 2024-02-06 21:00:00 - 2024-02-06 23:00:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Tuesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.

Resolution Automatic resolution. (23:00 AEST — Feb 6)

[Resolved] Configuration Manager Unavailable

Tue, 06 Feb 2024 12:08:00 +0000

Microsoft Configuration Manager is currently unavailable due to a known fault.

This affects management consoles, and software deployments.

ITS engineers are working to resolve the service.

Resolution Transaction Log Database had become large. Required manual purge. (13:58 AEST — Feb 6)

[Resolved] Jamf Cloud Unavailable

Mon, 05 Feb 2024 10:28:00 +0000

Jamf Cloud is currently unavailable due to a known fault. This affects the MacOS management system and Self Service for Mac.

A Service request has been lodged with the vendor.

Resolution Service has been restored by the vendor. (12:21 AEST — Feb 5)

[Scheduled] Exadata Platinum patching - plover-cluster

Sat, 03 Feb 2024 05:30:00 +0000

Scheduled for 2024-02-03 05:30:00 - 2024-02-03 22:00:00

Patch the CCR Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

Resolution Automatic resolution. (22:00 AEST — Feb 3)

[Resolved] UniFi intermittent availability

Thu, 01 Feb 2024 11:22:00 +0000

There are reports of UniFi being unavailable for some users. Other users can access without issue. This is currently under investigation.

Resolution Issue resolved, ongoing investigation into root cause underway. (11:27 AEST — Feb 1)

[Resolved] UQ Book It Login Loop

Mon, 29 Jan 2024 07:00:00 +0000

Logging in to UQ Book It results in a loop back to the login page. Issue has been reported to the product vendor for investigation and resolution.

Resolution (20:30 AEST — Jan 29)

[Scheduled] Renewal of SSO certificate for the Convene application

Thu, 25 Jan 2024 18:00:00 +0000

Scheduled for 2024-01-25 18:00:00 - 2024-01-25 18:30:00

The Convene application will be unavailble for approximately 30 minutes whilst the vendor renews the SSO certificate.

Resolution Automatic resolution. (18:30 AEST — Jan 25)

[Scheduled] Weekly Production Migration for SI-net

Thu, 25 Jan 2024 07:00:00 +0000

Scheduled for 2024-01-25 07:00:00 - 2024-01-25 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Jan 25)

[Scheduled] Apply vSphere Appliance critical security updates - vCenter Server 7.0.3.01800

Tue, 23 Jan 2024 07:30:00 +0000

Scheduled for 2024-01-23 07:30:00 - 2024-01-23 10:30:00

Apply vCenter Server Appliance 7.0 Update 3 v7.0.3.01800 update to the vCenter server (With embedded PSC) for the following sites:

VMware NextGEN PRN DC (Infrastructure) VMware NextGEN CCR DC (Infrastructure) VMware Polaris DC (Infrastructure) itsosfpvc.inf.dc.uq.edu.au (Infrastructure)

itsresvc.research.dc.uq.edu.au

Resolution Automatic resolution. (10:30 AEST — Jan 23)

[Scheduled] Update Certificate for SSID UQ

Tue, 23 Jan 2024 06:00:00 +0000

Scheduled for 2024-01-23 06:00:00 - 2024-01-23 08:00:00

The certificate presented to users on connecting to wireless network UQ will be replaced. Users will be asked to trust a the new certificate upon their next connection to the UQ SSID.

Resolution (08:00 AEST — Jan 23)

[Resolved] Gatton Building Networks impacted - 8113,8112,8136,8134

Fri, 19 Jan 2024 09:17:00 +0000

Due to power loss from Storms, a number of network switches have not recovered since power was restored in buildings 8113,8112,8136,8134

This is being attended to by ITS Network and ITS DSS Staff onsite.

Resolution Console access required on each switch to bring back on line (13:00 AEST — Jan 19)

[Scheduled] Weekly Production Migration for SI-net

Thu, 18 Jan 2024 07:00:00 +0000

Scheduled for 2024-01-18 07:00:00 - 2024-01-18 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Jan 18)

[Scheduled] Weekly Production Migration for UniFi

Thu, 18 Jan 2024 07:00:00 +0000

Scheduled for 2024-01-18 07:00:00 - 2024-01-18 07:30:00

Weekly Migration to Production.

Refer: https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386 for a full list of changes, or contact eaps@uq.edu.au for more information.

Resolution Automatic resolution. (07:30 AEST — Jan 18)

[Scheduled] Upgrade of Confluence to version 7.19.18 (CVE-2023-22527)

Wed, 17 Jan 2024 17:00:00 +0000

Scheduled for 2024-01-17 17:00:00 - 2024-01-17 18:00:00

As per Confluence Security Advisory - CVE-2023-22527 an update needs to be applied to patch this critical vulnerability.

Resolution Automatic resolution. (18:00 AEST — Jan 17)

[Resolved] QAAFI Toxicology, Coopers Plain - Network Outage

Mon, 15 Jan 2024 08:00:00 +0000

There is a carrier servcie fault on UQs Network link to the QAAFI at CSIRO Coopers Plains - Block 10, Health and Food Sciences Precinct 39 Kessels Road, Coopers Plains QLD 4108

ITS is waiting for an update from the carrier.

Resolution Fault with firbe splicing error on QRail network (13:00 AEST — Jan 15)

[Scheduled] Migration of AAF test federation identity provider to Rapid IdP service

Mon, 08 Jan 2024 14:00:00 +0000

Scheduled for 2024-01-08 14:00:00 - 2024-01-08 15:00:00

UQs identity provider for the Australian Access Federation (AAF) Test Federation, available at

https://idp2.uq.edu.au/

will be cut over to a new, cloud-based service provided by the AAF. No interruption to service is expected.

Resolution Automatic resolution. (15:00 AEST — Jan 8)

[Scheduled] Exadata Platinum patching - magpie-cluster

Sat, 06 Jan 2024 05:30:00 +0000

Scheduled for 2024-01-06 05:30:00 - 2024-01-06 22:00:00

Patch the Prentice Exadata with the latest quarterly Oracle Critical Patch Updates (OCT 2023 CPU).

There will be no high availability between magpie-cluster and plover-cluster for Production databases.

Impacted replication tasks will be paused for the duration of the outage.

The following development databases will be unavailable for the duration of the outage - there will also be no refreshes of PSUP/Enquiry databases:

Archibus Development

PFABPSUP PFABLRN0 PFABPREP

ADS Development

SSOLADV ECPSHCM

Aurion Development

AURACPT AURENQ AURPREP AURSTAT

EntSS Development

FS92PROJ FS92PSUP FS92REPT FS92SBOX FS92TRNW FS92TSTA SA92DEST SA92PREP SA92PRJA SA92PRJB SA92PRJC SA92PRJD SA92PRJE SA92PRJG SA92PSUP SA92SRCE SA92TECT SA92TRNW

Data Hub Development

HUBT SYNCT SPOKET

Resolution Automatic resolution. (22:00 AEST — Jan 6)

[Resolved] Cloud storage offline

Tue, 02 Jan 2024 14:24:00 +0000

cloud put into maintenance mode to diagnose storage latency

Resolution restarted nfs (14:27 AEST — Jan 2)

[Scheduled] Planned disruption for OHS course content on Learn.UQ (Blackboard)

Thu, 21 Dec 2023 21:00:00 +0000

Scheduled for 2023-12-21 21:00:00 - 2023-12-21 22:00:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Thursday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.

Resolution Automatic resolution. (22:00 AEST — Dec 21)

[Scheduled] Restrict Confluence & Jira access to only UQ Networks (including VPN)

Thu, 21 Dec 2023 18:00:00 +0000

Scheduled for 2023-12-21 18:00:00 - 2023-12-21 18:30:00

Due to the sensitive nature of UQ data hosted within these services, this change aligns with security best practices, helping protect them from remote exploitation and other network related compromises.

Access to Confluence & Jira will be restricted to UQ IP addresses (including VPN).

Resolution Automatic resolution. (18:30 AEST — Dec 21)

[Resolved] Authentication services impacted

Thu, 21 Dec 2023 09:35:00 +0000

Auth services for accessing UQ websites were impacted briefly. This resulted in delays/inability to authenticate new sessions.

Failed over the F5 load balancer at Prentice to resolve issue.

Resolution Automatic resolution. (09:46 AEST — Dec 21)

[Scheduled] RxWorks Update

Thu, 21 Dec 2023 05:00:00 +0000

Scheduled for 2023-12-21 05:00:00 - 2023-12-21 07:00:00

RxWorks will be updated to the latest version.

Resolution Automatic resolution. (07:00 AEST — Dec 21)

[Scheduled] Planned disruption for OHS course content on Learn.UQ (Blackboard)

Wed, 20 Dec 2023 21:00:00 +0000

Scheduled for 2023-12-20 21:00:00 - 2023-12-20 23:00:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Wednesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification will not be sent to students.

Resolution Automatic resolution. (23:00 AEST — Dec 20)

[Scheduled] Agg Project - Gatton group 11

Sun, 17 Dec 2023 10:00:00 +0000

Scheduled for 2023-12-17 10:00:00 - 2023-12-17 22:00:00

Multiple buildings will be without network service today during an upgrade. Please avoid the area. For further information, please call the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Dec 17)

[Scheduled] Jira AWS EC2 AMI Upgrade

Sun, 17 Dec 2023 10:00:00 +0000

Scheduled for 2023-12-17 10:00:00 - 2023-12-17 14:00:00

An upgrade to the underlying EC2 AMI for Jira Production is required in order to ensure the operating system and associated tooling is up to date and patched.

Resolution Work has successfully completed. Jira is now accessible again. (14:00 AEST — Dec 17)

[Scheduled] Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)

Sat, 16 Dec 2023 06:00:00 +0000

Scheduled for 2023-12-16 06:00:00 - 2023-12-16 17:00:00

Upgrade of CCR and PRN NGDC Serverfarm Load Balancers (F5)

Resolution Automatic resolution. (17:00 AEST — Dec 16)

[Resolved] UQ Users unable to authentication to the AAF

Fri, 15 Dec 2023 15:03:00 +0000

UQ Users are currently able to authentication to the Australian Access Federation, including My eQuals.

Resolution Services have been restored (15:20 AEST — Dec 15)

[Resolved] Network outage - Prentice level 5

Fri, 15 Dec 2023 10:10:00 +0000

Hi, full network outage on Prentice level 5, restoration in progress.

Resolution Automatic resolution. (10:30 AEST — Dec 15)

Resolution Switch updated. (10:30 AEST — Dec 15)

[Resolved] Prentice building network issues

Thu, 14 Dec 2023 08:41:00 +0000

Some devices on Prentice level 4 and 2 are not connecting to the network. Switch updates for level 4 in progress. Please continue to report issues to the Service Desk.

Update Some devices on level 4 and 2 not connecting to the network. Switch update on level 4 in progress. Please continue to report issues to the Service Desk. (09:17 AEST — Dec 14)

Update Level 2 Student Central wired and wireless partially restored. Level 4 switch updates in progress. (09:37 AEST — Dec 14)

Update Level 4 service restored, level 2 Student Central partially restored, rectification for remaining level 2 in progress. (09:52 AEST — Dec 14)

Update Level 2 switch update in progress. (10:13 AEST — Dec 14)

Update Service restored to levels 4 and 2. Final checks in progress to confirm no outstanding issues before resolving this incident. (10:32 AEST — Dec 14)

Update Devices on switch 220A-as01 have lost wired and wireless connectivity, rectification in progress. (10:42 AEST — Dec 14)

Update Service on switch 220A-as01 now restored. (10:56 AEST — Dec 14)

Update All services restored, incident closed. (12:46 AEST — Dec 14)

Resolution Switches updated to eliminate bugs. (12:46 AEST — Dec 14)

[Scheduled] Workday Unavailable During Maintenance

Wed, 13 Dec 2023 17:00:00 +0000

Scheduled for 2023-12-13 17:00:00 - 2023-12-14 03:00:00

Access to Workday will be disabled during the End of Year Maintenance

Resolution Automatic resolution. (03:00 AEST — Dec 14)

[Scheduled] Xetta Upgrade V1.3 Go-LIVE

Wed, 13 Dec 2023 07:30:00 +0000

Scheduled for 2023-12-13 07:30:00 - 2023-12-13 15:00:00

SaaS software Xetta will be upgraded to version 1.3 to utilize the new features and bug fixes.

Resolution Automatic resolution. (15:00 AEST — Dec 13)

[Scheduled] Confluence AWS EC2 AMI Upgrade

Sun, 10 Dec 2023 09:00:00 +0000

Scheduled for 2023-12-10 09:00:00 - 2023-12-10 17:00:00

An upgrade to the underlying EC2 AMI for Confluence Production is required in order to ensure the operating system and associated tooling is up to date and patched.

Resolution Work has been completed successfully. Confluence is now accessible again. (17:00 AEST — Dec 10)

[Scheduled] Upgrade of Jira to version 8.20.29 (CVE-2022-1471)

Fri, 08 Dec 2023 18:00:00 +0000

Scheduled for 2023-12-08 18:00:00 - 2023-12-08 19:30:00

As per Jira Security Advisory - CVE-2022-1471, a security update urgently needs to be applied to patch this critical vulnerability.

Resolution Automatic resolution. (19:30 AEST — Dec 8)

[Scheduled] OLA production database - RDS instance and os upgrade

Thu, 07 Dec 2023 21:00:00 +0000

Scheduled for 2023-12-07 21:00:00 - 2023-12-07 21:02:00

Upscale the OLA production database from db.m5.large to db.m6i.xlarge and apply pending OS maintenance

Resolution Automatic resolution. (21:02 AEST — Dec 7)

[Scheduled] UQ Extend - Production Deployment Updates

Thu, 07 Dec 2023 18:00:00 +0000

Scheduled for 2023-12-07 18:00:00 - 2023-12-08 00:00:00

To faciliate updates to vendor managed platform monitoring and application integrations, the UQ Extend support vendor (Crystal Delta) will be applying required configuration changes and updates to the UQ Extend production environment. Downtime of up to 30 minutes is anticipated.

Resolution Automatic resolution. (00:00 AEST — Dec 8)

[Scheduled] Weekly Production Migration for SI-net

Thu, 07 Dec 2023 07:00:00 +0000

Scheduled for 2023-12-07 07:00:00 - 2023-12-07 07:30:00

ENTSS Migrator will be migrating new codes changes to Production for SI-net applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change is simple enough, then email approval will be sufficient. The email distribution should include Tech Masters, Functional Masters, Change Owner (Func and Tech) and Manager to assess the impact before granting the Pre/approval.

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.

Resolution Automatic resolution. (07:30 AEST — Dec 7)

[Scheduled] Weekly Production Migration for UniFi

Thu, 07 Dec 2023 07:00:00 +0000

Scheduled for 2023-12-07 07:00:00 - 2023-12-07 07:30:00

ENTSS Migrator will be migrating new codes changes to Production for UniFi applications.

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?pageId=175726386

If the change does not require an outage, then seek the line manager for approval.

Refer to https://confluence.its.uq.edu.au/confluence/x/p220Dg

The Team Change Manager willl contain the Migrator name to migrate the changes into Production.

This service view will be marked to complete as soon as the migration completes.

Resolution Automatic resolution. (07:30 AEST — Dec 7)

[Scheduled] Upgrade of Confluence to version 7.19.17 (CVE-2023-22522)

Wed, 06 Dec 2023 18:00:00 +0000

Scheduled for 2023-12-06 18:00:00 - 2023-12-06 19:00:00

As per Confluence Security Advisory - CVE-2023-22522 an update needs to be applied to patch this critical vulnerability.

Resolution Automatic resolution. (19:00 AEST — Dec 6)

[Resolved] QBI - DHCP issues

Wed, 06 Dec 2023 09:12:00 +0000

Issues impacting DHCP services in the building for certain portions of the network.

Building management systems are not impacted.

Resolution DHCP issues have been resolved the staff network (10:55 AEST — Dec 6)

[Resolved] Pinjarra Hills Energex Outage

Tue, 05 Dec 2023 14:53:00 +0000

Energex reports: Customers affected 392 Next update 4:30pm 05 Dec 2023 Cause is Under Investigation

Update Power restored (15:18 AEST — Dec 5)

Resolution Energex power restored (15:18 AEST — Dec 5)

[Resolved] Jamf Cloud Unavailable

Mon, 04 Dec 2023 12:36:00 +0000

Jamf Cloud is unavailable this affecting management system and Self Service. Service request has been lodged with the vendor.

Resolution Jamf have implemented a fix and the service is functioning. (15:52 AEST — Dec 4)

[Scheduled] Agg Project - Gatton Vet Clinic Access Switch Upgrade

Sun, 03 Dec 2023 10:00:00 +0000

Scheduled for 2023-12-03 10:00:00 - 2023-12-03 22:00:00

Limited services available during this upgrade. For further information, please call the Project Manager on 0458 585 405 for more information.

Resolution Automatic resolution. (22:00 AEST — Dec 3)

[Scheduled] Faculty FileMaker server SSL certificate update

Thu, 30 Nov 2023 18:05:00 +0000

Scheduled for 2023-11-30 18:05:00 - 2023-11-30 18:10:00

An expiring SSL certificate will be replaced on the faculty FileMaker database servers.

Resolution Automatic resolution. (18:10 AEST — Nov 30)

[Scheduled] Faculty FileMaker server SSL certificate update

Thu, 30 Nov 2023 18:00:00 +0000

Scheduled for 2023-11-30 18:00:00 - 2023-11-30 18:05:00

An expiring SSL certificate will be replaced on the faculty FileMaker database servers.

Resolution Automatic resolution. (18:05 AEST — Nov 30)

[Resolved] Intermittent Issues Accessing SI-net

Wed, 29 Nov 2023 09:00:00 +0000

Users may experience intermittent issues logging into SI-net.

Resolution Loadbalancer restarted at 9.48 AM. Observed SI-net loadbalancer monitors return to healthy status by approx 10.15 AM (10:15 AEST — Nov 29)

Resolution Services restarted at 9.48 AM. A health check of SI-net, showed a full return to normal operation by 10.15 AM (10:15 AEST — Nov 29)

[Resolved] Heron Island - Network Link Down

Tue, 28 Nov 2023 15:30:00 +0000

Aarnet is investigating a fault with the microwave servcei to Heron Is. Possible storm damage

Resolution Outage has been resolved. Required Telstra contractors and Aarnet contractors to fix equipment danaged in the storm. (15:46 AEST — Dec 8)

[Resolved] Intermittent internet access affecting some staff

Mon, 27 Nov 2023 14:00:00 +0000

There are reports of internet access issues from some staff in various buildings. This is nto affecting everyone, and Wireless is not impacted.

ITS are investigating.

Resolution An Issue was found with a configuration change for firewalls.

Now resolved (15:22 AEST — Nov 27)