UQ Status

[Scheduled] UQ Extend - Major Platform Version Upgrade

Sat, 13 Dec 2025 00:00:00 +0000

Scheduled for 2025-12-13 00:00:00 - 2025-12-14 20:00:00

UQs support vendor for UQ Extend, Crystal Delta, will be conducting a major upgrade of UQs Open edX platform from our current release (Olive) to the latest currently supported Open edX release, Teak.

This upgrade will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while improving performance, user experience, and long-term operational stability.

[Scheduled] Cloud Service Migration of the ITS Confluence and ITS Jira Services

Fri, 12 Dec 2025 18:00:00 +0000

Scheduled for 2025-12-12 18:00:00 - 2025-12-13 16:00:00

As part of ongoing application modernisation activities, the ITS Confluence and ITS Jira services will be migrated in full from their legacy on-premise environments, to new Atlassian-hosted cloud environments.

This migration will deliver improved platform security for both applications, access to new cloud-only service features, greater service availability, and improved service performance.

Upon successful completion of the cloud migration, new service URLs will be as follows:

Jira: https://uqits.atlassian.net/jira Confluence: https://uqits.atlassian.net/wiki

[Scheduled] Emergency Outage Required for Jira Cloud Migration Preparation

Thu, 11 Dec 2025 17:00:00 +0000

Scheduled for 2025-12-11 17:00:00 - 2025-12-11 17:45:00

An emergency outage is required for some critical Jira Cloud migration preparation activities prior to this evenings attachment migration. Some underlying Jira databases changes need to be performed before the Cloud Migration commences.

[Scheduled] Confluence and Jira attachment migration to cloud service

Thu, 11 Dec 2025 16:00:00 +0000

Scheduled for 2025-12-11 16:00:00 - 2025-12-12 08:00:00

As part of the cloud service migration for both our Confluence and Jira services that will be commencing on Friday, December 12, 2025, the project team will be conducting a full migration of all Confluence and Jira attachments to our new cloud services from 4pm on Thursday, December 11, 2025.

This work is being conducted to optimise and shorten our final production migration window.

Confluence and Jira users may experience slightly degraded performance during this attachment migration window.

[Scheduled] Aurion and MyAurion maintenance

Wed, 10 Dec 2025 17:00:00 +0000

Scheduled for 2025-12-10 17:00:00 - 2025-12-10 18:00:00

There maybe intermittent disruptions to Aurion and MyAurion during service maintenance.

[Scheduled] Perform offline backup of Confluence

Wed, 10 Dec 2025 17:00:00 +0000

Scheduled for 2025-12-10 17:00:00 - 2025-12-10 22:00:00

We have had to move this forward 24 hours. In preparation for the cloud service migration for Confluence we need to take an offline backup of the Confluence environment.

[Scheduled] Perform offline backup of Jira

Wed, 10 Dec 2025 17:00:00 +0000

Scheduled for 2025-12-10 17:00:00 - 2025-12-10 19:00:00

We have had to move this forward 24 hours. In preparation for the cloud service migration for Jira we need to take an offline backup of the Jira environment.

[Scheduled] Test

Wed, 10 Dec 2025 14:07:00 +0000

Scheduled for 2025-12-10 14:07:00 - 2025-12-11 12:00:00

setsert

Resolution (14:07 AEST — Dec 10)

Intermittent login issues

Wed, 10 Dec 2025 10:16:00 +0000

Users have reported intermittent login issues. Vendor is investigating

[Scheduled] Access switch upgrade - Hawken TR C405

Sun, 07 Dec 2025 07:00:00 +0000

Scheduled for 2025-12-07 07:00:00 - 2025-12-07 22:00:00

Refresh and consolidation of network access switches in Hawken TR C405.

Rack A - Replace 01-0050-c405-as01 with 1x 9300-48U
Rack B - Consolidate 01-0050-c405-as02 & 01-0050-c405-as05 into 1x 9300-48U
Rack D - Consolidate 01-0050-c405-as04 & 01-0050-c405-as06 into 2x 9300-48U

Resolution Network access switch upgrades in Hawken C405 completely successfully. (22:00 AEST — Dec 7)

[Scheduled] SI-net maintenace

Fri, 05 Dec 2025 11:55:00 +0000

Scheduled for 2025-12-05 11:55:00 - 2025-12-05 12:25:00

SI-net maintenance to correct a performance and integration issue

[Resolved] Slowness in InPlace

Fri, 05 Dec 2025 10:00:00 +0000

Reduced performance has been noticed in InPlace. Vendor is investigating.

Resolution InPlace vendor has advised that performance should be back to normal. (12:12 AEST — Dec 5)

[Resolved] Print service via Papercut degraded

Thu, 04 Dec 2025 15:35:00 +0000

Papercut services intermittently nonresponsive. Service owner is investigating issue.

Resolution Issues occurred due to cluster. Infrastructure engineers have now resolved this. (10:30 AEST — Dec 5)

[Resolved] Latency/slow response times for Learn.UQ (Blackboard)

Wed, 03 Dec 2025 08:30:00 +0000

ITS is aware of latency/slow response times for Learn.UQ (Blackboard) and is investigating urgently with the vendor.

In the last few minutes API/LTI integrations have started failing and error messages may start appearing.

Update The vendor has added additional capacity for Learn.UQ (Blackboard) and this has stabilised the Learn.UQ environment. ITS will continue monitoring, and since 10am there has been a significant improvement.

The instability for Learn.UQ (Blackboard) earlier today was related to Grades Release. (10:00 AEST — Dec 3)

Resolution The vendor has added additional capacity for Learn.UQ (Blackboard) and this has stabilised the Learn.UQ environment. ITS will continue monitoring, and since 10am there has been a significant improvement.

The instability for Learn.UQ (Blackboard) earlier today was related to Grades Release. (11:08 AEST — Dec 3)

[Resolved] SI-net unavailable

Sat, 29 Nov 2025 20:00:00 +0000

SI-net will be unavailable for post patch maintenance.

Resolution Services restarted and returned to normal. (21:00 AEST — Nov 29)

[Scheduled] Q4 2025 SI-net Oracle CVE patching (PeopleTools)

Sat, 29 Nov 2025 06:00:00 +0000

Scheduled for 2025-11-29 06:00:00 - 2025-11-29 20:00:00

To ensure our systems remain secure and compliant, UQ must apply patches on SI-net.

Resolution (20:00 AEST — Nov 29)

[Scheduled] Weekly SI-net maintenance

Thu, 27 Nov 2025 06:30:00 +0000

Scheduled for 2025-11-27 06:30:00 - 2025-11-27 07:00:00

Weekly SI-net maintenance (16728).

Resolution (07:00 AEST — Nov 27)

Worsening delays to email delivery into Service CRM

Wed, 26 Nov 2025 09:00:00 +0000

A combination of intermittent mailbox authentication and unexpected timing out of mail processing into Service CRM is causing some POP mailboxes to fail to clear in a timely manner. We have had reports of some queues not receiving email for between 6 and 12 hours.

Service requests have been logged with Oracle and the ITS team are monitoring closely for errors.

Update On 8th and 9th December we have had user reports of emails not being received into CRM for several hours. On one queue the mailbox has not cleared for 12 hours.

The team are investigating possible causes and intervening where they can. (13:27 AEST — Dec 9)

[Scheduled] New Single Sign-On requirement for non-ITS managed Atlassian accounts

Mon, 24 Nov 2025 14:00:00 +0000

Scheduled for 2025-11-24 14:00:00 - 2025-11-24 15:00:00

ITS is currently in the execution stages of a cloud service migration for both our Confluence and Jira services. Subject to final ITS CAB approval, the production cutover for both services will occur from 6pm on Friday, December 12, 2025, and be completed late on Saturday, December 13, 2025.

As part of this service migration, the Application Administration team has successfully completed a domain verification process, which requires us to claim any accounts that are currently using an @uq.edu.au or @its.uq.edu.au email address to sign into a non-ITS managed Atlassian cloud service.

[Scheduled] Weekly SI-net maintenance

Mon, 24 Nov 2025 06:30:00 +0000

Scheduled for 2025-11-24 06:30:00 - 2025-11-24 07:00:00

Weekly SI-net maintenance (16661).

Resolution (07:00 AEST — Nov 24)

[Scheduled] Gatton Voice Services - service disruption

Sun, 23 Nov 2025 16:00:00 +0000

Scheduled for 2025-11-23 16:00:00 - 2025-11-23 18:00:00

Gatton voice services will be disrupted in 2 x 15 min blocks during the planned maintenance window due to network maintenance.

Resolution Completed CR as planned (18:00 AEST — Nov 23)

[Resolved] Digicert certificate provider login problem

Thu, 13 Nov 2025 14:00:00 +0000

UQs SSL/TLS certificate provider Digicert is experiencing issues relating to Single Sign-On.

This affects the ability of staff to issue and renew SSL certificates.

ITS staff are working with the vendor to get this resolved as soon as possible.

Resolution The issues have been worked through with the assistance of the vendor, and login access has been restored. (12:00 AEST — Nov 14)

[Resolved] UQDW Desktop Auto-login issue

Mon, 10 Nov 2025 13:54:00 +0000

When launching a Student Desktop from the UQ Digital Workspace portal users will be asked to enter your UQ username and password during the desktop launch process.

Resolution (07:21 AEST — Nov 18)

[Scheduled] Q4 2025 UniFi Oracle CVE patching (PeopleTools)

Sun, 09 Nov 2025 07:00:00 +0000

Scheduled for 2025-11-09 07:00:00 - 2025-11-09 14:00:00

To ensure our systems remain secure and compliant, UQ must apply patches on UniFi.

Resolution (14:00 AEST — Nov 9)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 30 Oct 2025 07:00:00 +0000

Scheduled for 2025-10-30 07:00:00 - 2025-10-30 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/display/ESS/2025-10-29+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (07:30 AEST — Oct 30)

[Resolved] Users may see issues accessing some Microsoft 365 services and portals

Thu, 30 Oct 2025 01:45:00 +0000

The main portal URL is current returning an error https://m365.cloud.microsoft.

However, direct links to the applications are working as expected.

Outlook - https://outlook.office.com/mail/ Teams - https://teams.microsoft.com/v2/ OneDrive - https://uq-my.sharepoint.com/?source=waffle SharePoint - https://uq.sharepoint.com/_layouts/15/sharepoint.aspx

From Microsoft

Issue ID MO1181369 on https://status.cloud.microsoft/

Current status: Were closely monitoring affected infrastructure where the impacting change was previously applied to ensure the reversion has taken effect and that all infrastructure is brought back to a healthy state. This is occurring in tandem with our efforts to manually rebalance service traffic across the environment to achieve withstanding recovery. Were aware that users may continue to see impact as these recovery workstreams are ongoing, and well provide a clearer remediation timeline as soon as possible.

Update The main portal link is working again

https://m365.cloud.microsoft/chat/?auth=2

However, Microsoft reports there still could be lingering issues. (14:57 AEST — Oct 30)

Resolution Microsoft said the issue was resolved at 2.30pm AEST on 30/10.

Preliminary root cause A recent code change inadvertently caused issues when users attempted to access m365.cloud.microsoft or portal.office.com. (14:21 AEST — Oct 30)

[Resolved] Multiple Sites off line due to power outages (Storm Damage)

Sun, 26 Oct 2025 18:00:00 +0000

Sites with no power (therefore no network services)-

Longpocket Indooroopilly Mine Springfield Tower Kings Colleges Multiple SchoolsNet Schools

Resolution Power restored, all servcie restored (06:00 AEST — Oct 28)

[Scheduled] SI-net and mySI-net outage to enable Studylink transition

Sat, 25 Oct 2025 06:00:00 +0000

Scheduled for 2025-10-25 06:00:00 - 2025-10-26 20:20:00

To enable the upcoming transition to StudyLink, there will be a planned outage of SI-net and mySI-net.

Update SI-net maintenance is complete and the system is available for general use. (20:00 AEST — Oct 25)

Resolution SI-net maintenance is complete, batch processing has been resumed, and the system is available for general use. (20:20 AEST — Oct 26)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 23 Oct 2025 07:00:00 +0000

Scheduled for 2025-10-23 07:00:00 - 2025-10-23 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/display/ESS/2025-10-22+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution Automatic resolution. (07:30 AEST — Oct 23)

[Scheduled] Weekly Production Migration for UniFi

Thu, 23 Oct 2025 07:00:00 +0000

Scheduled for 2025-10-23 07:00:00 - 2025-10-23 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://confluence.its.uq.edu.au/confluence/display/ESS/2025-10-22+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution Automatic resolution. (07:30 AEST — Oct 23)

[Resolved] Learn.UQ (Blackboard) LTI services outage

Mon, 20 Oct 2025 17:00:00 +0000

From approximately 17:00hrs Monday 20th October there is an unscheduled outage for all LTI services. During this time any external systems, including Echo360 and Turnitin, are inaccessible to Staff and Students.

ITS and the vendor (Anthology) are investigating

Update The University of Queensland is aware of a global internet service disruption affecting cloud services which is impacting the operation of Blackboard (Learn.UQ). (18:51 AEST — Oct 20)

Update The University of Queensland is aware of a global internet service disruption affecting cloud services which is impacting the operation of Blackboard (Learn.UQ).

API and LTI integrations are beginning to respond normally as of a few minutes ago. ITS is monitoring and will continue checking services. (19:41 AEST — Oct 20)

Resolution The internet outage/disruption has been resolved and Learn.UQ (Blackboard) returned to normal service at about 19:30 tonight. TurnItIn returned to normal service at 20:00 tonight. (20:00 AEST — Oct 20)

[Resolved] Online Applications - Intermittent Outage Period

Mon, 20 Oct 2025 13:00:00 +0000

Online Applications recently went through a high-usage period this afternoon on the 20th of October at approximately 13:00

During this time the service is experiencing intermittent outages due to the load causing responses to be delayed from the server. The scaling rules for Online Applications have been adjusted accordingly to handle the increase in traffic which appears to have reduced the latency back to normal levels and it is currently being monitored.

Resolution Automatic resolution. (15:30 AEST — Oct 20)

Resolution (18:00 AEST — Oct 20)

[Scheduled] Access switch upgrade - Zelman Cowan TR 303A & TR 458C

Sun, 12 Oct 2025 06:00:00 +0000

Scheduled for 2025-10-12 06:00:00 - 2025-10-12 22:00:00

Install 1x 9407 to replace existing switches in TR 303A

Install 1x 9300-48 to replace existing switches in TR 458C

Upgrade optics on 01-0051-420a-as01 in TR 420

Resolution Automatic resolution. (22:00 AEST — Oct 12)

[Scheduled] Access Switches Upgrade - Forgan Smith (01-0001) TR W337 Rack A & B

Sun, 05 Oct 2025 07:00:00 +0000

Scheduled for 2025-10-05 07:00:00 - 2025-10-05 22:00:00

ITS will be installing 2 x 9407 switches in Forgan Smith (01-0001) TR W337 Rack A & B

Resolution Change completed successfully (22:00 AEST — Oct 5)

[Resolved] GRC System users granted general access only - No ELT or Manager access.

Wed, 01 Oct 2025 09:00:00 +0000

Due to a production issue affecting the data we provide to Protecht, we have identified a problem related to system access. As we work on an urgent fix, and in consultation with the service and technical owners of the application within ITS, we are taking a precautionary step to temporarily revoke ELT and Manager permissions in Protecht.

Resolution Resolved by integrations team (errors as a result of workday data fixed) (12:00 AEST — Oct 7)

[Scheduled] Planned disruption for OHS course content on Learn.UQ (Blackboard)

Tue, 30 Sep 2025 21:00:00 +0000

Scheduled for 2025-09-30 21:00:00 - 2025-09-30 22:07:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Tuesday night while it is being updated. While this work is being carried out, student access to courses will be normal. For academics only, if you update your course during this time then the automatic email notification may not be sent to students.

Resolution The OHS update was completed at 10.07pm (22:07 AEST — Sep 30)

[Scheduled] Chamberlain B35 Wired/Wireless Network interruption

Mon, 29 Sep 2025 06:00:00 +0000

Scheduled for 2025-09-29 06:00:00 - 2025-10-03 18:00:00

Network Services impacted due to P&F power works

##########################

There will be a full power outage to Chamberlain (35) to allow for the replacement of the Main Switchboard.

Affected areas

Chamberlain (35) full outage to whole building

When

Start/Finish: Monday, 29 September 2025 Friday, 3 October 2025 Times: 6.00am Monday Morning to 6.00pm Friday Night

Work Details

Please ensure all work is saved and computers are shutdown prior to the power outages. Please avoid opening and closing fridge & freezer doors that are not connected to the temporary power during this time to avoid temperature changes. Data & Comms will be impacted during this time.

Project details

These works are to replace the aged, end of life Main switchboard. By undertaking critical modernisation of this infrastructure, P&F Infrastructure mitigates the risk of a potential unplanned and extended outages affecting operations in the future.

Contact

Justin Beh , Project Manager (P&F):

Call: 0437 931 945 Email: justin.beh@uq.edu.au

Please note, these works are subject to change. We encourage you to share this information with others in your network who may be affected.

Kind regards,

PF Assist

Property and Facilities Division

The University of Queensland

Brisbane Qld 4072 Australia

T+61 7 3365 2222

E comms@pf.uq.edu.au W pf.uq.edu.au

CRICOS 00025B TEQSAPRV12080

Resolution Automatic resolution. (18:00 AEST — Oct 3)

[Scheduled] Access Switches Upgrade - Forgan Smith (01-0001) TR W337 Rack C

Sun, 28 Sep 2025 07:00:00 +0000

Scheduled for 2025-09-28 07:00:00 - 2025-09-28 22:00:00

ITS will be installing 1 x 9407 switches in Forgan Smith (01-0001) TR W337 Rack C

Resolution Change completed successfully (22:00 AEST — Sep 28)

[Scheduled] Omnissa Horizon Cloud Service: EDGE Upgrade

Thu, 25 Sep 2025 23:30:00 +0000

Scheduled for 2025-09-25 23:30:00 - 2025-09-26 01:00:00

Omnissa Horizon will be performing maintenance on the Horizon platform on Thursday 25/09/2025 from 11:30PM to 1:00AM AEST.

To ensure serviceability the current version installed on the EDGE Gateway will be upgraded for the Horizon Edge UQ-Azure-Horizon-Edge.

During the EDGE upgrade there will be impact to single sign on for end-users connecting to desktops. Desktops will still be available, and end-users can connect but need to manually log in to their VM.

Resolution Automatic resolution. (01:00 AEST — Sep 26)

[Resolved] UQ internet services failed over to the standby firewall for a brief time

Thu, 25 Sep 2025 13:58:00 +0000

UQ internet services failed over to the standby firewall for a brief time due to an issue on the active firewall.

Resolution (14:07 AEST — Sep 25)

[Resolved] DataHub Workday Data Feeds to Downstream Systems Temporarily Unavailable

Thu, 25 Sep 2025 12:00:00 +0000

Hi all,

We are currently experiencing an unexpected issue affecting all downstream consumers reliant on HCM data from the UQ Integration Platform (DataHub) and Central Integration Platform (CIP).

As part of the MyTime@UQ Program / Aurion Connector Project 1, changes were applied to Workday IDs in the Workday production environment. Due to the way Workday data is extracted and made available to the DataHub, an unforeseen issue occurred, resulting in records not consistently reflecting the updated Workday ID values. Consequently, downstream systems have received a mix of both old and new Workday ID values, leading to data misalignment.

To prevent further propagation of incorrect data, Integration Services have disabled the relevant jobs. However, this means that downstream systems are now working with stale and inconsistent data. While changes have been made in the integration platform to address the issue, the inconsistency originates from Workday data extraction itself. Re-mapping the affected data entirely is not feasible. Therefore, a full data reload and validation process will be required before downstream data feeds can be re-enabled.

Next Steps

We are working closely with all impacted stakeholders to mitigate business disruption and support data requirements during this period. This issue is being treated as a critical incident, and we are engaging with the relevant vendor to resolve it as quickly as possible.

At this stage, we do not have a confirmed resolution timeframe. However, we are prioritising the delivery of temporary data solutions to support business continuity until a full reload can be successfully completed.

Actions

Please assist by sharing this communication with relevant business areas.

If you have immediate data requirements or concerns, contact the Integration Services team directly.

We appreciate your patience and support while we work to resolve this issue. A further update will be provided as soon as more information becomes available.

Kind regards,

Ty Wright A/ Senior Manager: Integrations & Analytics Data Services Information Technology Services The University of Queensland St Lucia Campus Brisbane QLD 4072 Australia E: ty.wright@uq.edu.au

Update Hi all,

Thank you once again for your continued patience during this time.

The Data Services team has been actively working to implement temporary processes alongside critical systems and has further engaged with downstream consumers impacted by the service unavailability.

We are currently collaborating with PrISM and SiPass to ensure account creation and continued access for new hires, as well as employees whose terminations were rescinded; those who would not have been included in the now stale data feeds from Thursday, 25 September 2025, before the downstream feeds were disabled on Friday, 26 September 2025.

This service unavailability is being managed in line with our IT Incident Management Procedure. Given the scope of impact on other systems and the current academic calendar, we are prioritising all consumers but have assessed non-critical processes as medium to low risk. Other impacted services are either following additional processes to ensure continued access and permissions or implementing workarounds to minimise disruption to business operations. We acknowledge that this still affects consumers in terms of staff data not being updated, but critical processes remain the primary focus as outlined above.

We appreciate your cooperation with the temporary measures to reduce disruptions and encourage you to raise any concerns you may have.

Resolution Timeline and Action Plan:

We understand the impact on staff records and have prioritised critical account provisioning and access. Other services may experience interruptions, and we will continue to work closely with you to manage these.

The reload of data has been in progress since Wednesday, 1 October 2025. We anticipate that the reload, along with additional validation and processing to integrate the data back into the UQ Datahub, will be completed by Sunday, 5 October 2025. Given the public holiday in Queensland on Monday, we expect the data to be fully restored for all impacted consumers by Tuesday, 7 October 2025.

Rest assured, we will carefully validate the data to ensure a seamless transition once it is restored. If you have concerns beyond what we can reasonably anticipate, we encourage you to engage directly with the Integration Services team before this time.

Thank you again for your understanding and cooperation. I will provide an additional update by COB Friday, 3 October 2025.

Best regards,

Ty Wright A/ Senior Manager: Integrations & Analytics Data Services Information Technology Services The University of Queensland St Lucia Campus Brisbane QLD 4072 Australia E: ty.wright@uq.edu.au (18:20 AEST — Oct 2)

Resolution All downstream jobs re-enabled (12:00 AEST — Oct 6)

[Resolved] DataHub Workday Data Feeds to Downstream Systems Temporarily Unavailable

Thu, 25 Sep 2025 12:00:00 +0000

THIS NOTICE IS AN UPDATE FOR: Event# 19799

Hi all,

Thank you once again for your continued patience during this time.

The Data Services team has been actively working to implement temporary processes alongside critical systems and has further engaged with downstream consumers impacted by the service unavailability.

We are currently collaborating with PrISM and SiPass to ensure account creation and continued access for new hires, as well as employees whose terminations were rescinded those who would not have been included in the now stale data feeds from Thursday, 25 September 2025, before the downstream feeds were disabled on Friday, 26 September 2025.

We appreciate your cooperation with the temporary measures to reduce disruptions and encourage you to raise any concerns you may have.

Resolution Timeline and Action Plan:

Thank you again for your understanding and cooperation. I will provide an additional update by COB Friday, 3 October 2025.

Best regards,

Ty Wright A/ Senior Manager: Integrations & Analytics Data Services Information Technology Services The University of Queensland St Lucia Campus Brisbane QLD 4072 Australia E: ty.wright@uq.edu.au

Resolution All downstream jobs re-enabled (12:00 AEST — Oct 6)

[Resolved] Newly purchased iPhones may be unable to enrol in MDM

Thu, 25 Sep 2025 08:00:00 +0000

There is currently a partial outage with our Mobile Device Management platform where newly purchased Apple iPhones may be unable to be set up and enrolled.

The vendor has been made aware of this issue and ITS staff are working with the vendor to resolve this issue.

Resolution Devices were able to enrol. It seems there was an issue where the scopes applied to devices that are used for restricting access to administrators to view them were not applying. We don’t usually use them, and it was set to “None” which typically means “all”.

This has now been changed to “Default” (21:40 AEST — Sep 29)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 25 Sep 2025 07:00:00 +0000

Scheduled for 2025-09-25 07:00:00 - 2025-09-25 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?spaceKey=ESS&title=2025-09-24+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution Automatic resolution. (07:30 AEST — Sep 25)

[Scheduled] Workday maintenance

Tue, 23 Sep 2025 23:00:00 +0000

Scheduled for 2025-09-23 23:00:00 - 2025-09-24 12:00:00

Workday maintenance to support Aurion Connector changes.

Resolution (12:00 AEST — Sep 24)

Resolution Maintenance work completed, Workday is now available for all staff. (12:00 AEST — Sep 24)

[Resolved] UQ Digital Workspace Intermittent Session Errors

Mon, 22 Sep 2025 09:47:00 +0000

UQ Digital Workspace is experiencing Intermittent Session Errors.

A Priority 1 Support case has been raised with the vendor.

Update An outage for the Asia Pacific region has been identified and the vendor is working on a resolution.

We believe the affected Digital workspace resources to be UQ Digital Workspace homepage UQ Digital Workspace Desktops UQ Digital Workspace Applications

Users already logged in and using Desktop resources can continue to use the resource.

(11:22 AEST — Sep 22)

Update Vendor has resolved the issue (15:19 AEST — Sep 22)

Resolution Vendor has resolved the issue. (03:18 AEST — Sep 22)

[Resolved] Oracle Web Version Unavailable

Mon, 22 Sep 2025 09:21:00 +0000

Users are getting errors when trying to log in to the Agent Web versions or Service CRM.

These sites are throewing errors UQ Employee - https://support.staff.uq.edu.au/AgentWeb/

UQ Current - https://support.my.uq.edu.au/AgentWeb/ UQ Future - https://support.future-students.uq.edu.au/AgentWeb/

The .NET installed client is available.

Severity One Service Request logged with Oracle at 09:16

Resolution Resolved by Oracle - Sydney Pod was impacted. Details to follow. (10:21 AEST — Sep 22)

[Scheduled] its-isilon01 (nas01) - OS Upgrade, patches,firmware to 9.10.1.x

Sun, 21 Sep 2025 09:00:00 +0000

Scheduled for 2025-09-21 09:00:00 - 2025-09-21 17:00:00

Upgrade of cluster OS (OneFS) from 9.5.1.3 to 9.10.1.X (latest roll up patch currently 9.10.1.3)

Resolution Upgrade completed successfully within Maintenance window. (17:00 AEST — Sep 21)

[Scheduled] Omnissa Horizon Cloud Service: UAG Scheduled Upgrade

Fri, 19 Sep 2025 19:30:00 +0000

Scheduled for 2025-09-19 19:30:00 - 2025-09-19 20:30:00

Horizon Cloud Service will be performing the scheduled maintenance.

To ensure serviceability the current version installed on the Unified Access Gateway will be upgraded for the Horizon Edge UQ-Azure-Horizon-Edge.

During Unified Access Gateway upgrade, existing end-user session might get disconnected. If a disconnect occurs, end-users can immediately reconnect and continue working.

Resolution Automatic resolution. (20:30 AEST — Sep 19)

[Scheduled] UniFi PeopleTools 8.61 and PUM 53 Upgrade

Fri, 19 Sep 2025 12:00:00 +0000

Scheduled for 2025-09-19 12:00:00 - 2025-09-21 14:00:00

Upgrade UniFi PeopleTools from 8.60 to 8.61 and PUM 48 to PUM 53

Resolution (14:00 AEST — Sep 21)

Staff access issues for Course Insights (UQ Extend)

Thu, 18 Sep 2025 08:25:00 +0000

ITS and the vendor are investigating an issue affecting staff access to Course Insights for UQ Extend 2025 courses. Activity logs show that this issue began January 28th 2025, however no UQ staff raised the issue with ITS until recently.

Student access to UQ Extend courses are normal and this is not affecting any course access for students.

[Resolved] IM Group Service is offline

Wed, 17 Sep 2025 22:30:00 +0000

The Grouper service is experiencing issues. This is impacting systems that utilise this service for user role management

Resolution (13:45 AEST — Sep 18)

[Scheduled] Weekly Production Migration for SI-net.

Wed, 17 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-17 17:00:00 - 2025-09-17 17:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/display/ESS/2025-09-17+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (17:30 AEST — Sep 17)

[Scheduled] Aurion and MyAurion unavailable

Tue, 16 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-16 17:00:00 - 2025-09-16 18:00:00

Aurion and MyAurion will be unavailable due to maintenance.

Resolution (18:00 AEST — Sep 16)

[Resolved] Oral Health wired authentication issues

Tue, 16 Sep 2025 08:12:00 +0000

ITS are working on resolving the issues.

Resolution (08:10 AEST — Sep 16)

[Resolved] Wireless authentication issues impacting some WiFi networks

Tue, 16 Sep 2025 08:12:00 +0000

ITS are working to resolve the issues. UQ and Eduroam are not impacted by the issues.

UQ Home UQ Guest

Resolution (08:10 AEST — Sep 16)

[Scheduled] Aurion and MyAurion unavailable

Mon, 15 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-15 17:00:00 - 2025-09-15 18:00:00

Aurion and MyAurion will be unavailable due to maintenance.

Resolution (18:00 AEST — Sep 15)

[Resolved] Wireless Service Issues impacting B2B12B50 at St Lucia

Mon, 15 Sep 2025 15:00:00 +0000

ITS is investigating reported wireless issues affecting internet access for some users in several buildings on St Lucia Campus.

Resolution Services have been fully restored.

The ISE Servieces have been restarted, no further issues have been seen logged. (15:50 AEST — Sep 15)

[Resolved] OpsGeni Alerting - Degraded Performance

Thu, 11 Sep 2025 09:00:00 +0000

The alerting platform Opsgeni is currently experiencing degraded performance leading to delays and missed alerts for services which teams monitor

The SaaS provider is aware and have advised they have addressed the root cause and have put mitigations in place. Improvements are expected to flow through soon.

ITS will monitor this and provide updates as they become available.

Update Latest vendor update -

Update - Our team is continuing to investigate with the highest level of urgency in order to restore Jira Service Management and Opsgenie services.

At this time we are prioritising infrastructure to try and restore new and active alerts to be populated with their alert content as soon as possible, while continuing to deliver existing messages as they are ready.

We will continue to provide updates as we progress, and will ensure we have an update posted within the hour. Sep 11, 2025 - 04:50 UTC (15:12 AEST — Sep 11)

Update Vendor Update -

Update - Our infrastructure teams are working diligently to try and ensure all services are restored to Jira Service Management and Opsgenie as soon as possible.

New alerts are continuing to notify users, however we are still prioritising infrastructure to restore the content inside these alerts for Web and Mobile UIs.

We will continue providing updates when available and will ensure we have further update within the hour. Sep 11, 2025 - 05:51 UTC (16:30 AEST — Sep 11)

Update Vendor update & resolution-

Resolved - Between September 10, 2025, 3:19 PM UTC and September 11, 2025, 2:44 PM UTC, there was degraded performance in web experiences and the REST APIs for some Jira Service Management, Opsgenie, and Compass Cloud customers in the US region. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally. Sep 11, 18:45 UTC Monitoring - We have deployed the fix and all operations are back to normal. We will continue to monitor the operations.

We will continue providing specific updates when available. Sep 11, 15:05 UTC (07:30 AEST — Sep 12)

Resolution The vendor has reported the service disruption is now resolved -

“Deployed a fix to mitigate the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.” (07:30 AEST — Sep 12)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 11 Sep 2025 07:00:00 +0000

Scheduled for 2025-09-11 07:00:00 - 2025-09-11 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/display/ESS/2025-09-10+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (07:30 AEST — Sep 11)

[Resolved] Chinchilla network outage

Thu, 11 Sep 2025 06:24:00 +0000

SQRH Chinchilla Education and Training Centre is experiencing an unscheduled network outage. ITS engineers are currently investigating.

Update Chinchilla router connectivity restored. Issue appears power related. (09:06 AEST — Sep 11)

Resolution Chinchilla router connectivity restored. Issue appears power related. (09:06 AEST — Sep 11)

[Scheduled] VMware major upgrade from 7.0.3 to 8.0.3 PRN DC VSAN cluster

Wed, 10 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-10 17:00:00 - 2025-09-11 08:00:00

VMware major upgrade from 7.0.3 to 8.0.3 PRN DC VSAN cluster No service impact expected as this is a rolling patching process. Ref: CR16221

Resolution (08:00 AEST — Sep 11)

[Scheduled] major upgrade from 7.0.3 to 8.0.3 CCR DC VSAN cluster

Tue, 09 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-09 17:00:00 - 2025-09-10 08:00:00

VMware major upgrade from 7.0.3 to 8.0.3 CCR DC VSAN cluster No service impact expected as this is a rolling patching process. Ref: CR16234

Resolution (08:00 AEST — Sep 10)

[Scheduled] FlexNet Unavailable

Tue, 09 Sep 2025 08:00:00 +0000

Scheduled for 2025-09-09 08:00:00 - 2025-09-09 14:00:00

The FlexNet WebUI and automations will be unavailable during the scheduled outage.

Resolution Automatic resolution. (14:00 AEST — Sep 9)

[Scheduled] VMware major upgrade from 7.0.3 to 8.0.3 for OSF and Polaris clusters

Mon, 08 Sep 2025 17:00:00 +0000

Scheduled for 2025-09-08 17:00:00 - 2025-09-09 08:00:00

VMware major upgrade from 7.0.3 to 8.0.3 OSF and Polaris cluster No service impact expected as this is a rolling patching process Ref: CR16235 Please ignore the previous notification for OSF and Polaris cluster, as that notification had wrong dates. Apologies for any inconvenience caused.

Resolution (08:00 AEST — Sep 9)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 04 Sep 2025 07:00:00 +0000

Scheduled for 2025-09-04 07:00:00 - 2025-09-04 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://confluence.its.uq.edu.au/confluence/pages/viewpage.action?spaceKey=ESS&title=2025-09-03+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (07:30 AEST — Sep 4)

[Scheduled] Update MySQL RDS for Confluence

Wed, 27 Aug 2025 19:00:00 +0000

Scheduled for 2025-08-27 19:00:00 - 2025-08-27 20:30:00

Need to Update underlying MySQL RDS used by Confluence. Confluence will be unavailable while the MySQL RDS is being updated.

Resolution (20:30 AEST — Aug 27)

[Scheduled] Update MySQL RDS for Jira

Wed, 27 Aug 2025 18:00:00 +0000

Scheduled for 2025-08-27 18:00:00 - 2025-08-27 19:30:00

Need to Update underlying MySQL RDS used by Jira. Jira will be unavailable while the MySQL RDS is being updated.

Resolution (19:30 AEST — Aug 27)

[Scheduled] Upgrade of Jira to version 9.12.26 (Patch Critical Vulnerabilities)

Mon, 25 Aug 2025 18:00:00 +0000

Scheduled for 2025-08-25 18:00:00 - 2025-08-25 19:30:00

As per the Atlassian August 2025 Security Bulletin, an urgent update needs to be applied to patch these critical vulnerabilities.

Resolution (19:30 AEST — Aug 25)

[Resolved] SI-net performance degradation

Tue, 19 Aug 2025 09:45:00 +0000

SI-net users are currently impacted by system slowness. Technical teams are investigating.

Resolution Technical staff have restarted affected web servers. Performance has been restored. Root cause analysis is ongoing. (10:47 AEST — Aug 19)

[Resolved] Reload to resolve data latency issue

Mon, 18 Aug 2025 13:00:00 +0000

Hi all,

This is a courtesy communication on behalf of Integration Services and the DBA Team.

We are currently addressing a data latency issue affecting the flow of data between Datahub and downstream systems. As a result, some data may appear delayed.

To resolve this, Integration Services and the DBA Team will perform a data reload at 1:00pm on 18/08/2025. Please take any necessary actions for this reload.

A Service Event will be raised.

If you have any questions or concerns, please dont hesitate to reach out.

Thank you,

Ty Wright A/ Senior Manager: Integrations & Analytics Data Services Information Technology Services The University of Queensland St Lucia Campus Brisbane QLD 4072 Australia E: ty.wright@uq.edu.au

Resolution Automatic resolution. (13:30 AEST — Aug 18)

[Resolved] Intermittent slowness connecting to Oracle Production databases

Sun, 17 Aug 2025 19:00:00 +0000

Engineers are aware of intermittent slowness when connecting to some Oracle Production databases.

The root cause is being actively worked on with Oracle and Cisco engineers

Resolution Backup ports were observed to be causing flapping on the network. Disabling the backup ports resolved the issue (09:00 AEST — Aug 18)

[Scheduled] Exadata Cloud @ Customer Patching - Production databases

Sun, 17 Aug 2025 06:00:00 +0000

Scheduled for 2025-08-17 06:00:00 - 2025-08-17 18:00:00

Patch the PRN Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates

This patching is required to ensure that the Exadata Cloud @ Customer database machines and associated databases are protected from known security vulnerabilities and bugs.

Resolution Automatic resolution. (18:00 AEST — Aug 17)

[Scheduled] Replacement of uq-adstl02.uq.edu.au domain controller

Sat, 16 Aug 2025 10:00:00 +0000

Scheduled for 2025-08-16 10:00:00 - 2025-08-16 15:00:00

Physical domain controller uq-adstl02.uq.edu.au will be replaced with a new physical host. The existing hostname (FQDN), IP address and services will be carried over to the new host, but there will be an outage window of a few hours during the cutover process. The UQ Active Directory domain will continue to function as normal, but any services hard-coded directly to the domain controller could be affected. In an attempt to mitigate any adverse effects by this domain controller being unavailable, this change has been scheduled over a weekend.

Resolution (15:00 AEST — Aug 16)

[Resolved] ePAD and MyProgress currently unavailable

Fri, 15 Aug 2025 18:00:00 +0000

The ePAD and MyProgress website/mobile application has been unavailable since Saturday evening. ITS and the vendor are investigating the issue.

Resolution The vendor has restored application access and MyKnowledgeMap/MyProgress is working normally. (14:30 AEST — Aug 18)

[Resolved] Software downgrade of Qlik Replicate

Tue, 12 Aug 2025 10:45:00 +0000

Hi all, On behalf of Data Services, please be advised of the following impact. Following the recent upgrade, we have encountered some Qlik issues. To address these, the Database Administrators are rolling back to the previous version to allow time for the identified upgrade issues to be resolved. What this means There will be a delay in data updates (approximately 30 minutes) from 10:45 AM on 12/08/2025 for both production and non-production environments. We expect this to be fully resolved by approximately 11:30 AM12:00 PM on 12/08/2025. What you need to do Please monitor your data and advise us if you experience any issues beyond this timeframe. If you have any questions or concerns, please let me know. Thank you, Ty Wright A/ Senior Manager: Integrations & Analytics Data Services Information Technology Services The University of Queensland St Lucia Campus Brisbane QLD 4072 Australia E: ty.wright@uq.edu.au

Resolution Automatic resolution. (12:00 AEST — Aug 12)

[Scheduled] Upgrade of Confluence to version 8.5.25 (Patch Critical Vulnerabilities)

Mon, 11 Aug 2025 19:00:00 +0000

Scheduled for 2025-08-11 19:00:00 - 2025-08-11 20:00:00

As per the Atlassian August 2025 Release Notes, an urgent update needs to be applied to patch these critical vulnerabilities.

Resolution (20:00 AEST — Aug 11)

[Scheduled] Replacement of uq-adstl01.uq.edu.au domain controller

Sat, 09 Aug 2025 10:00:00 +0000

Scheduled for 2025-08-09 10:00:00 - 2025-08-09 15:00:00

Physical domain controller uq-adstl01.uq.edu.au will be replaced with a new physical host.

The existing hostname (FQDN), IP address and services will be carried over to the new host, but there will be an outage window of a few hours during the cutover process.

The UQ Active Directory domain will continue to function as normal, but any services hard-coded directly to the domain controller could be affected. In an attempt to mitigate any adverse effects by this domain controller being unavailable, this change has been scheduled over a weekend.

Resolution (15:00 AEST — Aug 9)

[Resolved] Some menu items are disappearing from Blackboard courses

Fri, 08 Aug 2025 10:00:00 +0000

ITS is aware that menu items for Blackboard courses are not always displaying correctly. Examples include Assessments, Learning Resources and there may be other menu items which are not appearing properly.

This may be preventing students from submitting Assessment items and students may not be able to access Learning Resources for some courses.

ITS is taking this issue up with Anthology (vendor). This may be related to the ongoing SCORM issues, or it may be a separate issue happening at the same time.

Resolution The vendor (Anthology) deployed a fix to stabilise the Learn.UQ (Blackboard) system resolving the issues affecting the menu interface, latency and content related issues. (01:00 AEST — Aug 9)

[Resolved] Access to UQ Respect and OHS training modules unavailable

Thu, 07 Aug 2025 22:00:00 +0000

A suspected service bug is preventing access for students to the mandatory UQ Respect training module hosted in the Essentials.Learn environment.

This bug is also preventing access to several OHS related training courses that are hosted in Learn.UQ (Blackboard).

A P1 service request has been logged with the support vendor.

Update The vendor has confirmed that this incident has been prioritised, with their engineering teams currently working towards a resolution.

The scope of impact for UQ is as follows:

Any Learn.UQ course / any content on Essentials.Learn that uses the SCORM Engine are impacted
Learn.UQ: 124 semester 2 courses have some content which is impacted, as well as some semester 1 courses
Essentials: Respect at UQ and the Core Cultural Modules are impacted (12:28 AEST — Aug 8)

Resolution The vendor (Anthology) deployed a fix to the Blackboard Essentials and Blackboard (Learn.UQ) platforms.

Normal access for Respect at UQ, the Core Cultural Modules and OHS training modules has resumed. (01:00 AEST — Aug 9)

Resolution The vendor (Anthology) deployed a fix to the Blackboard Essentials and Blackboard (Learn.UQ) platforms.

Normal access for Respect at UQ, the Core Cultural Modules and OHS training modules has resumed. (01:00 AEST — Aug 9)

[Scheduled] Workday Unavailable During Maintenance

Wed, 06 Aug 2025 17:00:00 +0000

Scheduled for 2025-08-06 17:00:00 - 2025-08-07 06:00:00

Workday Unavailable During Maintenance

Resolution (06:00 AEST — Aug 7)

[Scheduled] Planned disruption for OHS course content on Learn.UQ (Blackboard)

Tue, 05 Aug 2025 21:00:00 +0000

Scheduled for 2025-08-05 21:00:00 - 2025-08-05 22:30:00

Resolution Automatic resolution. (22:30 AEST — Aug 5)

[Resolved] UQ Book It - unable to make bookings

Mon, 04 Aug 2025 10:31:00 +0000

The Make a booking menu and other items are not appearing on screen. Technical staff are investigating.

Resolution Issue appears to have resolved itself. (10:45 AEST — Aug 4)

[Scheduled] Examinations Management System Scheduled Maintenance

Sat, 02 Aug 2025 09:00:00 +0000

Scheduled for 2025-08-02 09:00:00 - 2025-08-02 13:00:00

Examinations Management System will be unavailable due to planned maintenance.

Resolution Automatic resolution. (13:00 AEST — Aug 2)

[Resolved] Users unable to download the Omnissa Horizon Client

Thu, 31 Jul 2025 14:21:00 +0000

There is currently a minor outage affecting downloads of the Omnissa Horizon Client from Omnissa.

Downloading from other sources is not advisable.

During this outage, it is recommended that users connect to UQ Digital Workspace applications by following the Web Browser instructions on the following page:

https://my.uq.edu.au/information-and-services/information-technology/working-remotely/uq-digital-workspace#1

A service request has been lodged with Omnissa and we are waiting for this to be rectified.

Resolution Omnissa has restored the download links to the Horizon client. (21:26 AEST — Jul 31)

[Resolved] Hervey Bay data comms recovered

Thu, 31 Jul 2025 14:00:00 +0000

Replacement hardware has been installed

Resolution Automatic resolution. (02:29 AEST — Aug 4)

[Resolved] SI-net account not being created.

Wed, 30 Jul 2025 12:08:00 +0000

Hi All,

We have received reports that Sinet account have not been created impacting new students. We are currently investigating.

Update Hi All,

Our investigation have identified a small number of student accounts being impacted by this outage. The team are working to rectify the issue and should have a fix in by tomorrow morning. (13:44 AEST — Jul 30)

Resolution Automatic resolution. (10:00 AEST — Jul 31)

[Resolved] Creation of emplid failure

Wed, 23 Jul 2025 09:00:00 +0000

There is currently an issues in SI-net around creation of new emplid. This may impact the creation of new student and staff records in SI-net and relevant integrations. Team are currently investigating.

Resolution Automatic resolution. (12:19 AEST — Jul 23)

[Scheduled] Network and power shutdown - Duhig level 2

Sun, 20 Jul 2025 06:00:00 +0000

Scheduled for 2025-07-20 06:00:00 - 2025-07-20 22:00:00

Power will be restored by 7:30am, the network outage will be for the duration. For more information, please contact the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Jul 20)

[Resolved] Course based Microsoft Teams

Thu, 17 Jul 2025 09:16:00 +0000

Some course based Microsoft Teams for Semester 2 are currently unavailable. ITS staff are investigating the issue.

Update A P1 support request has been logged with the service vendor, Microsoft. Troubleshooting with their service engineers is still underway. (12:08 AEST — Jul 17)

Update The underlying issue has been resolved and the course Team permissions are currently being reapplied. (15:04 AEST — Jul 17)

Resolution Data validation and processing completed successfully overnight, which reinstated user access to course-based Microsoft Teams in Blackboard. (08:00 AEST — Jul 18)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 17 Jul 2025 07:00:00 +0000

Scheduled for 2025-07-17 07:00:00 - 2025-07-17 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. https://confluence.its.uq.edu.au/confluence/display/ESS/2025-07-16+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution Automatic resolution. (07:30 AEST — Jul 17)

[Scheduled] Update MySQL RDS for Confluence

Wed, 16 Jul 2025 19:00:00 +0000

Scheduled for 2025-07-16 19:00:00 - 2025-07-16 20:30:00

Need to Update underlying MySQL RDS used by Confluence. Confluence will be unavailable while the MySQL RDS is being updated.

Resolution Automatic resolution. (20:00 AEST — Jul 16)

Update Backup of Database took longer then usual to complete. We will need to Extend the Outage. (20:11 AEST — Jul 16)

Resolution Automatic resolution. (20:00 AEST — Jul 16)

Update Update completed at 20.30. Resolving the overrun of the update. (20:31 AEST — Jul 16)

Resolution Update of the RDS completed at 20.30 (20:30 AEST — Jul 16)

[Scheduled] Update MySQL RDS for Jira

Wed, 16 Jul 2025 18:00:00 +0000

Scheduled for 2025-07-16 18:00:00 - 2025-07-16 19:30:00

Need to Update underlying MySQL RDS used by Jira. Jira will be unavailable while the MySQL RDS is being updated.

Resolution Automatic resolution. (19:30 AEST — Jul 16)

[Resolved] Network Outage - Remote Sites

Wed, 16 Jul 2025 12:42:00 +0000

A third party carrier is experiencing an outage of services. This is impacting connectivity for UQ Remote sites.

These sites are currently impacted.

AB Paterson College BGS NextDC Link Brisbane Girls Grammar School Brisbane Grammar School Customshouse DC Varisty Lakes - UQ Health Greenslopes Hospital Groves Christian College IES College Indooroopilly Mines Livingstone Christian College Lutheran Ormeau Rivers District School Moreton Bay Reseach Centre Prince Charles Hospital Queensland Theological College QTC Redcliffe Hospital Rural Clinical Services - Toowoomba Springfield Tower The Industry School Ipswich The Industry School Robina West Moreton Anglican College Wolston Park - Wacol Boycegarden Toowoomba qaafi- Maroochydore

Carrier is aware and has technicians attending to this.

Update All UQ sites connected via TPG Carrier services are experiencing disruptions. TPG has identified a fibre break as the root cause. Their Fibre Operations team is currently engaged and conducting further assessments and remediation work.

These sites are impacted.

Update Latest Update from TPG:

PG Fibre crews found 3rd party civil works caused extensive damage to a Telstra pit in Toowong yesterday afternoon impacting TPG fibre assets within, however no TPG access was possible due to Telstra onsite working to remediate the damage. Alternate restoration plans were made, whereby TPG Fibre Crews would return today to haul new fibre and resplice the services to achieve full restoration. Haulers are currently onsite and removing the damaged cable. Further updates to come as work progresses. (10:00 AEST — Jul 17)

Resolution TPG confirmed that restoration works for the network fault (NOC-252701 – QLD | Toowong | Optical Fibre Cable Break) have now been completed (18:30 AEST — Jul 17)

[Resolved] Long latency to access data

Sun, 13 Jul 2025 16:08:00 +0000

Due to a recent change there is access issue for shares for the ITS cache

we are working on getting access restored

Resolution vendor provided work around to bring service back on line (07:23 AEST — Jul 22)

[Scheduled] Network Shutdown - Duhig Nth Lvl 4 & Duhig Tower Lvl 5

Sat, 12 Jul 2025 07:00:00 +0000

Scheduled for 2025-07-12 07:00:00 - 2025-07-12 22:00:00

Network upgrade, for more information, please contact the Project Manager, Keryn Masters on 0458 585 405.

Resolution Automatic resolution. (22:00 AEST — Jul 12)

[Scheduled] Weekly Production Migration for SI-net.

Thu, 10 Jul 2025 08:00:00 +0000

Scheduled for 2025-07-10 08:00:00 - 2025-07-10 08:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information. https://confluence.its.uq.edu.au/confluence/display/ESS/2025-07-09+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution Automatic resolution. (08:30 AEST — Jul 10)

[Resolved] Content upload unavailable

Mon, 07 Jul 2025 09:34:00 +0000

Manually uploading video content to Echo360 is currently unavailable

Resolution The outage affecting the Echo platform’s file upload tool has been resolved.

Content can now be uploaded in the Echo platform. (11:48 AEST — Jul 8)

[Scheduled] Omnissa Horizon Maintenance

Sat, 05 Jul 2025 02:30:00 +0000

Scheduled for 2025-07-05 02:30:00 - 2025-07-05 03:30:00

Omnissa will be upgrading the Unified Access Gateway on the UQ-Azure-Horizon-Edge

During Unified Access Gateway upgrade, existing end-user session might get disconnected. If a disconnect occurs, end-users can immediately reconnect and continue working.

Resolution Automatic resolution. (03:30 AEST — Jul 5)

[Scheduled] Academic Standing Alert Communication modification

Mon, 30 Jun 2025 17:00:00 +0000

Scheduled for 2025-06-30 17:00:00 - 2025-06-30 17:30:00

Modification of Academic Standing Alert Communication Text

Resolution Automatic resolution. (17:30 AEST — Jun 30)