UQ Status

[Scheduled] Confluence Cloud Bundled Release Track Changes for August 2026

Tue, 11 Aug 2026 22:00:00 +0000

Scheduled for 2026-08-11 22:00:00 - 2026-08-11 23:00:00

Confluence Cloud Bundled Release Track Changes for August 2026:

Whiteboards: View all contributors on sticky notes
Proactive comment summary
Redesigned in-app surveys
Third-party app results appear in search
Chat sidebar opens automatically after failed search in Confluence
Drag and drop smart links into the page tree
Whiteboards: Rotate objects
Smart Links: Summarize and interact with linked content
Resizable comments panel in Confluence
Add time to date fields in Confluence databases
Confluence whiteboards: Group elements to organize your work
Confluence whiteboards: Custom font sizing
Small text sizes available in the editor
Layouts: Resize columns with interactive dividers
System flags: Improved positioning and semantic icons

[Scheduled] Jira Cloud Bundled Release Track Changes for August 2026

Tue, 11 Aug 2026 22:00:00 +0000

Scheduled for 2026-08-11 22:00:00 - 2026-08-11 23:00:00

Jira Cloud Bundled Release Track Changes for August 2026:

A quicker way to unlink work items
See templates that fit how your team works
Configure your filter panel with more fields and saved filters
Request access to projects and boards
Small text sizes available in the editor
Start and complete sprints automatically in Jira
Improvements to the timeline in business projects
Bulk operations on timelines in business spaces
Transition improvements in workflow editor
Modify work types from your board
List view: Group work items by date
Recommended projects shown on your Jira home
List: Expand and collapse all work items
Group work items in the timeline view
Centralized views for incidents and changes
Swimlanes: A new way to group work on business boards

[Scheduled] Blackboard - OHS updates

Mon, 10 Aug 2026 21:00:00 +0000

Scheduled for 2026-08-10 21:00:00 - 2026-08-10 22:00:00

OHS training course content will be updated during this maintenance window. All OHS training course content will be unavailable for approximately 60 minutes, from 9pm on Monday 10 August, 2026. With the exception of the OHS course, access to Blackboard (learn.uq.edu.au) will remain unimpacted.

[Scheduled] JD Story Level 1 Access switches upgrade

Sun, 09 Aug 2026 07:00:00 +0000

Scheduled for 2026-08-09 07:00:00 - 2026-08-09 22:00:00

ITS will be installing 2 x C9348 access switches into rack A 01-0061 TR102A.

Resolution Network upgrade completed successfully (22:00 AEST — Aug 9)

[Resolved] Website outage

Fri, 07 Aug 2026 08:00:00 +0000

Some public UQ websites are unavailable and under investigation by ITS.

Resolution The hosting provider identified and resolved their issue. (09:30 AEST — Aug 7)

Update Website services have been fully restored. (09:30 AEST — Aug 7)

[Scheduled] Hightouch SaaS solution service enablement

Thu, 06 Aug 2026 10:00:00 +0000

Scheduled for 2026-08-06 10:00:00 - 2026-08-06 12:00:00

This change will enable the Hightouch SaaS solution to support audience segmentation and activation capabilities for Marketing and Communications. Hightouch will replace functionality currently enabled through Salesforce Marketing Cloud Advertising Studio and will utilise data from UQs Central Data Platform (Databricks environments).

This implementation includes:

Production activation of the Hightouch SaaS service.
Configuration of approved source and destination connectivity.
Establishment of user access and administrative controls.

UQ Alumni and Community website - Content updating unavailable

Wed, 05 Aug 2026 22:45:00 +0000

The UQ Alumni and Community website is unavailable and under investigation by ITS.

Update ITS are continuing to investigate (11:33 AEST — Aug 6)

Update The UQ Alumni and Community website has been restored; however, web publishers cannot make content updates. (13:30 AEST — Aug 6)

[Resolved] UQ Digital Workspace - Region Wiide Issues

Wed, 05 Aug 2026 11:20:00 +0000

There is a region wide issue with our Vendor - Omnissa. This is affecting the Digital Workspace in several ways. Users may have slow logins, missing desktops and applications.

Resolution OmOmnissa resolved the APAC region wide outage and service has been restored. (13:00 AEST — Aug 5)

Login disruption to some sites

Tue, 04 Aug 2026 21:19:00 +0000

During this period, there was a problem with UQ Authenticates ability to contact Active Directory. Users would have experienced problems logging in to sites which required access to Active Directory groups.

[Scheduled] TRBOnet Server Version upgrade to 6.5

Tue, 04 Aug 2026 08:00:00 +0000

Scheduled for 2026-08-04 08:00:00 - 2026-08-04 12:00:00

The TRBOnet upgrade from v5.7 to v6.5 represents a major platform modernisation, delivering improved performance, enhanced stability, expanded interoperability & new operational capabilities for MOTOTRBO radio networks.

TRBOnet Enterprise 6.5 continues to provide a fully IP-based dispatch and control room solution while introducing support for newer Motorola radio system architectures, improved scalability and a more flexible system management framework.

Key Improvements:

Enhanced System Compatibility
Improved Performance & Scalability
Dispatcher Console Enhancements
Advanced Location Services
Recording and Reporting Improvements
Security & Reliability Enhancements

[Scheduled] Power Outage in Gatton Impacting Wired and Wireless Network Services

Mon, 03 Aug 2026 12:00:00 +0000

Scheduled for 2026-08-03 12:00:00 - 2026-08-06 12:21:00

An unscheduled power outage is currently impacting both wired and wireless network services across multiple buildings at the Gatton campus.

Resolution power is resotored (12:21 AEST — Aug 6)

[Resolved] Transfer of enquiries from Oracle CRM to UQ engage temporarily impacted

Mon, 03 Aug 2026 10:00:00 +0000

The creation of cases in UQ Engage from Oracle CRM is currently not completing the transfer.

Resolution On Oracles advice we updated script to use Queue ID instead of Queue name. This resulted in cases being successfully created in UQ Engage (09:06 AEST — Aug 6)

[Scheduled] Course Survey Evaluation System (Blue) - Version 8 to Version 9.7 Upgrade

Mon, 03 Aug 2026 09:00:00 +0000

Scheduled for 2026-08-03 09:00:00 - 2026-08-07 11:59:00

UQs Course Survey Evaluation System (Explorance Blue) will be upgraded from Version 8 to Version 9.7.

The current Blue 8 platform is approaching end-of-support and presents increasing operational, security and vendor support risks. This upgrade will move UQ to the vendor-supported Blue 9.7 platform and introduce the new Blue Next architecture while maintaining existing survey administration, reporting and Learn.UQ integrations.

[Scheduled] SI-net patching

Sun, 02 Aug 2026 06:00:00 +0000

Scheduled for 2026-08-02 06:00:00 - 2026-08-02 20:00:00

SI-net will be unavailable during patching

Resolution (20:00 AEST — Aug 2)

[Scheduled] UniFi PeopleTools 8.62 Upgrade + July CPU

Sat, 25 Jul 2026 06:00:00 +0000

Scheduled for 2026-07-25 06:00:00 - 2026-07-25 22:00:00

Upgrade UniFi PeopleTools from 8.61 to 8.62 and apply July critical patch updates

Resolution (22:00 AEST — Jul 25)

[Resolved] Intermittent issues impacting M365 Teams meetings and connections

Fri, 24 Jul 2026 11:02:00 +0000

An issue which is preventing some users from joining M365 Teams meetings and/or is causing intermittent disconnections is currently impacting UQ.

Microsoft are aware of this issue and are working towards a resolution. Further updates will be posted as they are released.

Update Some users may be unable to join or create Microsoft Teams meetings or calls

Issue ID: TM1437780 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: 24 Jul 2026, 10:54 GMT+10

User impact Users may be unable to join or create Microsoft Teams meetings or calls.

More info According to our initial impact analysis, the following scenarios are among those most impacted: -Transcriptions -1:1 Calling -Group calling -Meeting join -Meeting scheduling and creation -Public switched telephone network (PSTN) calls

Scope of impact Any Microsoft Teams users may be impacted when attempting to create or join meetings or calls.

Current status 24 Jul 2026, 11:26 GMT+10 We’re investigating a potential networking issue which we suspect is associated with the impact, and we’re working to identify the most expeditious mitigation approach. Next update by: Friday, 24 July 2026 at 12:00 GMT+10

(11:46 AEST — Jul 24)

Resolution Microsoft have observed persistent recovery across all previously affected Teams service scenarios.

Closer analysis identified a recent change which overloaded Microsoft’s traffic management processes and caused impact. The service is now restored; however, users whose calls and meetings which were previously affected may need to end and restart those calls and meetings to see full recovery. (13:25 AEST — Jul 24)

[Scheduled] Gatton Library Network Upgrade - 1 x 9407/3 access switches into rack B 29-8102 TR120.

Sun, 19 Jul 2026 07:00:00 +0000

Scheduled for 2026-07-19 07:00:00 - 2026-07-19 22:00:00

ITS will be installing 1 x 9407/3 access switches into rack B 29-8102 TR120.

Resolution Network switch upgrade completed successfully (22:00 AEST — Jul 19)

[Scheduled] Router patching impacting wireless network

Sun, 19 Jul 2026 05:00:00 +0000

Scheduled for 2026-07-19 05:00:00 - 2026-07-19 06:30:00

Software upgrade on the router for the wireless network scheduled for 05:00 and expected to take one hour.

Wireless connectivity will be impacted during this time.

Resolution Update completed successfully (06:30 AEST — Jul 19)

[Scheduled] SCCM being upgraded to 2603

Wed, 15 Jul 2026 20:07:00 +0000

Scheduled for 2026-07-15 20:07:00 - 2026-07-15 23:00:00

SCCM is currently unavailable while upgrades are taking place.

Resolution Update completed successfully (23:00 AEST — Jul 15)

[Scheduled] Confluence Cloud Bundled Release Track Changes for July 2026

Tue, 14 Jul 2026 22:00:00 +0000

Scheduled for 2026-07-14 22:00:00 - 2026-07-14 23:00:00

Confluence Cloud Bundled Release Track Changes for July 2026:

Whiteboards: Organize work on whiteboards with native tables
Create with Rovo: Choose your content type
Select teammates to get personalized content recommendations
QR codes in email footers for mobile app downloads
Smart links: Updated default display for specific content
Block Menu: Effortless content transformation and organization
Synced blocks: Keep content consistent across Confluence and Jira
Bulk actions in the content tree
Add a watermark to your images in Confluence
Databases are discoverable in the toolbar
Live share experience: Manage access with immediate, live updates
Update Jira work items from Confluence databases
Voting: Design refresh

Resolution Automatic resolution. (23:00 AEST — Jul 14)

[Scheduled] Jira Cloud Bundled Release Track Changes for July 2026

Tue, 14 Jul 2026 22:00:00 +0000

Scheduled for 2026-07-14 22:00:00 - 2026-07-14 23:00:00

Jira Cloud Bundled Release Track Changes for July 2026:

Plans: Break down work with Atlassian Intelligence
For You: Refresh and recommended actions
A less confusing way to search with quick find in Jira
Draft release notes with Rovo
Easily expand all parent work items in Business Timeline
Synced blocks: Keep content consistent across Confluence and Jira
Invite teammates directly to a Board
Space Insights: Customizable dashboards
All work/List view: Inline editing for people custom fields
Plans: Expanded support for custom fields

Resolution Automatic resolution. (23:00 AEST — Jul 14)

[Resolved] Power Outage in Gatton Impacting Wired and Wireless Networks

Tue, 14 Jul 2026 12:55:00 +0000

An unscheduled power outage is currently impacting both wired and wireless network services across multiple buildings at the Gatton campus.

Affected Buildings:

8101 8107 8111 8115 8116 8117 8117a 8151 8166 8178 8179 8416 8419 8443 8538

Impact: Users in the affected buildings experience a loss of:

Wired network connectivity Wireless network connectivity Network-dependent services and applications

P&F is aware of the power outage and is currently investigating.

Resolution Power has been restored, and both wired and wireless network services are now operational. (14:30 AEST — Jul 14)

[Resolved] Power Outage in Gatton Impacting Wired and Wireless Networks

Mon, 13 Jul 2026 13:15:00 +0000

An unscheduled power outage is currently impacting both wired and wireless network services across multiple buildings at the Gatton campus.

Affected Buildings:

8107 8111 8115 8116 8117 8117A 8151 8166 8178 8416 8419 8443 8538

Impact: Users in the affected buildings experience a loss of:

Wired network connectivity Wireless network connectivity Network-dependent services and applications

P&F is aware of the power outage and is currently investigating.

Resolution Power has been restored, and both wired and wireless network services are now operating normally. If you continue to experience any connectivity issues, please contact the IT Service Desk. (15:38 AEST — Jul 13)

[Scheduled] SiPass Service - Implementation of bug fixes related to SiPass Cardholder functions

Mon, 13 Jul 2026 08:30:00 +0000

Scheduled for 2026-07-13 08:30:00 - 2026-07-13 10:00:00

This maintenance work will address some recently discovered bug fixes relating to various SiPass cardholder functions, including:

Duplication of access levels and groups being applied on Cardholder record creation/updates
Issues updating and/or generating some Cardholder records

Resolution Automatic resolution. (10:00 AEST — Jul 13)

[Scheduled] Emergency Maintenance - MySQL RDS Upgrade for UQ Extend Learning Management System

Fri, 10 Jul 2026 22:30:00 +0000

Scheduled for 2026-07-10 22:30:00 - 2026-07-11 00:00:00

UQ Extends MySQL Amazon RDS instance needs to be updated from current version 8.0 to version 8.4, due to version 8.0 reaching end of support in AWS from July 31, 2026.

This critical maintenance will necessitate approximately 90 minutes of downtime from 10.30pm on Friday, July 10, 2026. The system maintenance is being conducted at this time so that it can be safely completed before the start of Semester 2.

Resolution Post-upgrade validation and testing have been completed successfully. All functionality has been verified, and the environment is operating normally. (00:00 AEST — Jul 11)

[Resolved] Telstra Service Disruption Affecting Mobile Coverage

Wed, 08 Jul 2026 07:19:00 +0000

Telstra is currently experiencing an outage that is impacting some customers, with reports of limited or unavailable network coverage this morning. Triple Zero is not affected.

Update Telstra have advised that most service connectivity has been restored. We will provide a further update upon confirmation of full restoration. (09:47 AEST — Jul 8)

Update Telstra has advised that yesterday’s outage has now been resolved. However, a secondary issue has been identified that is still affecting some calls for a subset of customers. Telstra is continuing to investigate this issue and work towards full service restoration.

We will continue to monitor the situation and provide further updates as they become available. (09:50 AEST — Jul 9)

Update Telstra has advised that the mobile network outage reported on 8 July has now been fully resolved.

The primary outage was restored at approximately 4:00pm on 8 July. Following restoration, Telstra identified a secondary issue affecting some call routing, including impacts to a small number of voice calls. Telstra has confirmed this issue was fully resolved at approximately 12:30pm on 9 July.

According to Telstra, the outage was caused by a software defect. While the initial remediation restored network services, the defect also affected certain call routing functionality and required an additional fix to fully restore service.

Telstra has confirmed that all impacted services are now operating normally.

We thank you for your patience and understanding while Telstra worked to restore services. (12:06 AEST — Jul 13)

Resolution According to Telstra, the outage was caused by a software defect. While the initial remediation restored network services, the defect also affected some call routing functionality and required a further fix to achieve full service restoration.

Telstra has confirmed that all impacted services are now operating normally. (12:30 AEST — Jul 9)

[Resolved] Gatton Power Outage Impacting Wired and Wireless Networks

Mon, 06 Jul 2026 14:04:00 +0000

A power outage in Gatton has caused an outage affecting both wired and wireless network services in multiple buildings.

The following buildings are impacted 8178 8144 8125 8117 8124 8143 8123 8107 8166 8122 8118 8113 8369 8117a 8112 8538 8151 8121b 8111 8360 8162 8150 8179 8116 8443 8307 8115 8419 8300c 8145 8416

Update Power has been restored. Wired and wireless network services have recovered across all buildings, except for Building 8116 (Agricultural Mechanisation B). The Gatton DSS team will conduct further investigation tomorrow. (16:21 AEST — Jul 6)

Resolution Power has been restored, and wired and wireless network services are now operational (16:53 AEST — Jul 6)

[Resolved] VC Email suspended at 1500 out of 28,233 sent

Fri, 26 Jun 2026 13:00:00 +0000

Suspended by error. Mailing stopped prematurely. Contact Oracle Customer Support.

Raised Sr and being treated with priority

Resolution Email delivery was rate limited by ESAs as an unexpected IP address was used in the sending. The usual IP range for bulk mailings allows fast delivery. As this was not in the known range it was set to ’normal’ which is 3,000 per hour. i.e. >9 hours for all staff email (approx. 28,000) We have arranged for 2 dedicated IP addresses to be warmed up and we will switch to using those in late August. We have had no other instances of broadcast email delivery being throttled. (15:37 AEST — Jun 26)

[Resolved] Protocols unresponsive

Thu, 25 Jun 2026 22:32:00 +0000

The back end storage is currently unresponsive we are working with the vendor to bring this back on line

Resolution restart of storage cluster fixed protocol nodes (13:19 AEST — Jun 26)

[Resolved] SMB shares slow or unusable

Thu, 25 Jun 2026 22:32:00 +0000

The backend storage is unresponsive, working with vendor to bring back online

Resolution restarted storage cluster to remove deadlock (23:32 AEST — Jun 25)

[Scheduled] SI-net patching

Sun, 21 Jun 2026 07:00:00 +0000

Scheduled for 2026-06-21 07:00:00 - 2026-06-21 17:30:00

SI-net will be unavailable during patching

Resolution (17:30 AEST — Jun 21)

[Scheduled] 2026 June Oracle CVE patching - UniFi PeopleTools

Sat, 20 Jun 2026 07:00:00 +0000

Scheduled for 2026-06-20 07:00:00 - 2026-06-20 15:30:00

To ensure our systems remain secure and compliant, UQ must apply patches on UniFi.

Resolution (15:30 AEST — Jun 20)

[Resolved] Caller ID not displayed correctly

Thu, 18 Jun 2026 08:00:00 +0000

Some Outbound calls from UQ phone system displaying generic Caller ID.

ITS are investigating with carrier and vendor

Update Carrier is still investigating solution as all outbound calls are displaying 0735489300. (16:40 AEST — Jun 19)

Resolution Carrier configuration applied (17:00 AEST — Jun 22)

Resolution Unscheduled Carrier change (08:59 AEST — Jul 6)

[Resolved] Turnitin - grades synchronisation issue

Tue, 16 Jun 2026 13:00:00 +0000

A grades synchronisation reliability issue is currently impacting some Semester 1 courses that use Turnitin assessments.

A priority 1 incident has been raised with the service vendor. ITS will publish further updates as they become available.

Resolution The vendor performed the grades correction overnight Friday night.

It has also been confirmed that none of the 221 courses impacted had yet finalised their grades to SI-net.

An email has now been sent to each affected Course Coordinator advising them of the mark updates and to take action if required (e.g. if already downloaded to spreadsheet). School Managers have been emailed with a copy of the communication sent to Course Coordinators and a list of affected courses within their school. We anticipate this to be our last update now that staff have been notified of the fix. (01:00 AEST — Jun 19)

[Resolved] UQ Extend Emergency Maintenance

Sat, 13 Jun 2026 00:00:00 +0000

Please be advised that UQ Extend will undergo emergency maintenance from 12am Saturday 13 June, 2026 (midnight tonight), and will be unavailable to staff and students for approximately 1.5 hours. We appreciate your patience while we address this urgent matter.

Resolution (01:30 AEST — Jun 13)

Update Decision taken to perform emergency maintenance overnight (midnight window) to minimise impact.

Vendor deployed updates to production, including:

Upgrading EKS node groups
Addressing vulnerable ingress configurations
Post-deployment validation confirmed:
Core platform functionality operational
All key user journeys tested successfully
Technical validation identified:
The vulnerable ingress rule was limited to the internal Kubernetes Dashboard and not exposed publicly
Configuration updates successfully removed the threat (21:41 AEST — Jun 15)

[Resolved] Account maintenance disabled

Thu, 11 Jun 2026 17:30:00 +0000

Due to a unexpected upstream data change, UniTask account maintenance has been disabled to prevent significant service disruption.

Most UniTask users will not be impacted.

New UQ staff and students or users that have changed UQ org roles will not have those changes reflected in UniTask until the account maintenance process has been restore.

We are working to understand and mitigate the impacts of the incoming data change so that we can restore the account maintenance process.

Update The Data Services team has helped us identify a solution to fix this particular data issue as well as future issues of this type.

We expect that this solution will be implemented and tested this week, with a possible production release next Monday.

Account maintenance will remain disabled, though the UniTask team can make ad-hoc adjustments as required. If you have any UniTask account issues or requests, please reach out on bpd.support@uq.edu.au (13:15 AEST — Jun 15)

Resolution The Integration Services team has applied a fix to handle unexpected org unit data changes that break UniTask.

We are working with the university to try receive advanced notice of future changes.

Account maintenance has been re-enabled in UniTask. (11:32 AEST — Jun 22)

[Scheduled] UniFi urgent maintenance

Thu, 11 Jun 2026 13:36:00 +0000

Scheduled for 2026-06-11 13:36:00 - 2026-06-11 15:20:00

The UniFi Financial system will be undergoing urgent maintenance. During this time users and other integrated systems may experience connection issues. Apologies for the inconvenience.

Resolution UniFi maintenance has been completed. (15:20 AEST — Jun 11)

[Resolved] SI-net urgent maintenance

Thu, 11 Jun 2026 12:00:00 +0000

The mySI-net system will be undergoing urgent maintenance. During this time users and other integrated systems may experience connection issues. ITS apologies for the inconvenience.

Resolution UniFi maintenance has now been completed. (14:56 AEST — Jun 11)

Resolution SI-net urgent maintenance is now completed. (14:56 AEST — Jun 11)

[Resolved] Problems issuing Temporary Access Codes

Fri, 05 Jun 2026 20:00:00 +0000

Delays are being experienced processing Temporary Access Code requests. Engineers are aware of the problem and are working to resolve the issue.

Resolution Temporary Access Codes are again being issued in a timely manner. (12:40 AEST — Jun 8)

[Resolved] TurnItIn not working

Thu, 04 Jun 2026 10:00:00 +0000

ITS and the vendor are investigating issues affecting TurnItIn. Error messages are appearing

Resolution The vendor has resolved the outage for TurnItIn (11:12 AEST — Jun 4)

[Scheduled] Emergency Maintenance to UQ Student Hub

Tue, 02 Jun 2026 20:00:00 +0000

Scheduled for 2026-06-02 20:00:00 - 2026-06-02 20:20:00

To address a number of ongoing application performance issues with the UQ Student Hub (Careerhub) service, the application vendor (Symplicity) will be performing emergency platform maintenance at 8pm this evening.

UQ Student Hub will be unavailable in this emergency maintenance window for approximately 20 minutes.

Resolution Infrastructure/compute capacity has been adjusted by the vendor. An incident report is forthcoming. (20:20 AEST — Jun 2)

[Scheduled] Blackboard - OHS updates

Sun, 31 May 2026 21:00:00 +0000

Scheduled for 2026-05-31 21:00:00 - 2026-05-31 22:30:00

OHS training course content will be updated during this maintenance window.

All OHS training course content will be unavailable for approximately 90 minutes, from 9pm on Sunday 31 May, 2026.

With the exception of the OHS course, access to Blackboard (learn.uq.edu.au) will remain unimpacted.

Resolution OHS course maintenance completed successfully. (22:30 AEST — May 31)

[Scheduled] Aurion and MyAurion Upgrade

Sat, 30 May 2026 07:00:00 +0000

Scheduled for 2026-05-30 07:00:00 - 2026-05-30 11:00:00

Aurion and MyAurion will be unavailable due to system upgrade. We apologize for any inconvenience.

Resolution (11:00 AEST — May 30)

[Scheduled] ARCHIBUS upgrade to V.2025.01

Fri, 29 May 2026 16:30:00 +0000

Scheduled for 2026-05-29 16:30:00 - 2026-05-29 22:00:00

The Archibus service will be upgraded from V.2022.04 to V.2025.01.

This upgrade includes a range of system improvements, including:

Enhanced security and system stability
Updated Archibus interface and functionality
Improvements to system performance and compatibility
Future capability to support newer Archibus mobile functionality, including Archibus OnSite
Ongoing vendor supported updates and fixes

** Action required **

As part of the upgrade process, users may need to clear their browser cache after the upgrade has been completed.

To clear your browser cache, please refer to the following article: https://support.staff.uq.edu.au/app/answers/detail/a_id/2538

Resolution Archibus version upgrade completed successfully. (22:00 AEST — May 29)

[Scheduled] Jac Data fix

Wed, 27 May 2026 17:00:00 +0000

Scheduled for 2026-05-27 17:00:00 - 2026-05-27 23:00:00

Vendor will be applying a data fix to the Production system. During this time Jac will be unavailable.

Resolution (23:00 AEST — May 27)

[Scheduled] Jac Prod database patching

Tue, 26 May 2026 17:00:00 +0000

Scheduled for 2026-05-26 17:00:00 - 2026-05-26 23:59:00

Vendor managed database patching including data fix

Resolution (23:59 AEST — May 26)

[Resolved] UQ Digital Asset Manager (DAM) - service currently unavailable

Mon, 25 May 2026 11:45:00 +0000

A user authentication issue is currently impacting access to the UQ Digital Asset Manager (DAM).

DAM users may see a Sorry, but were having trouble signing you in error message when attempting to login.

A priority ticket has been raised with the service vendor.

Resolution The vendor has corrected the issue with the user authentication module. Service access has now been restored to normal. (13:15 AEST — May 25)

[Scheduled] Omnissa Horizon Cloud Service: EDGE Upgrade

Sun, 24 May 2026 12:45:00 +0000

Scheduled for 2026-05-24 12:45:00 - 2026-05-24 14:45:00

Omnissa Horizon will be performing maintenance on the Horizon platform on Sunday 24/05/2026 from 12:45PM to 2:45PM AEST.

To ensure serviceability the current version installed on the EDGE Gateway will be upgraded for the Horizon Edge UQ-Azure-Horizon-Edge.

During the EDGE upgrade there will be impact to single sign on for end-users connecting to desktops. Desktops will still be available, and end-users can connect but need to manually log in to their VM.

Resolution (14:45 AEST — May 24)

[Scheduled] Access Switches Upgrade - Gatton 29-8101 TR202a NW Briton Admin Building

Sun, 24 May 2026 09:00:00 +0000

Scheduled for 2026-05-24 09:00:00 - 2026-05-24 19:00:00

ITS will be installing 1 x 9407/2 access switches into rack A 29-8101 TR202a and 2 x 32A PDUs at front of rack connected to 2x 32A power drop down pendants.

Resolution Access switch upgrade has been completed successfully (19:00 AEST — May 24)

[Resolved] Staff and Student SMS sites are offline

Tue, 19 May 2026 13:30:00 +0000

Due to some technical issues, the Staff and Student SMS sites are offline.

ITS staff are investigating.

Resolution ITS has resolved issues and the Staff & Student SMS sites are working now. (16:47 AEST — May 19)

[Scheduled] SiPass Production Upgrade to version 3.0

Thu, 14 May 2026 11:00:00 +0000

Scheduled for 2026-05-14 11:00:00 - 2026-05-19 17:00:00

This upgrade is required for continued vendor application support, compatibility with newer hardware firmware, cyber security, stability and performance improvements, and improved application functionality.

Resolution The system upgrade to SiPass major version 3.0 was successful. (17:00 AEST — May 19)

Resolution The system upgrade to SiPass version 3.0 was successful. SiPass is now available for all Card Custodians and SiPass users. (17:00 AEST — May 19)

[Scheduled] Confluence Cloud Bundled Release Track Changes for May 2026

Tue, 12 May 2026 22:00:00 +0000

Scheduled for 2026-05-12 22:00:00 - 2026-05-12 23:00:00

Confluence Cloud Bundled Release Track Changes for May 2026:

Rich text: Format text in database fields
Customise PDF exports with a new formatting experience
Enhanced filtering for Jira fields in Confluence Databases
Updated keyboard shortcuts when moving rows and columns
Open Smart Links in new tab
Drag and drop Smart Links into the content tree

Resolution Bundled releases for May 2026 completed (23:00 AEST — May 12)

[Scheduled] Jira Cloud Bundled Release Track Changes for May 2026

Tue, 12 May 2026 22:00:00 +0000

Scheduled for 2026-05-12 22:00:00 - 2026-05-12 23:00:00

Jira Cloud Bundled Release Track Changes for May 2026:

Workflows: New editor now the default
Jira Plans - New Filter menu on the timeline view
Unlink work items faster in the Related work section
Personalise your work items with cover images
New workflow editor: allows multiple global transitions to the same status
List view: Group by hierarchy
Find and add responders in the incident search bar
Workflow editor: Load and publish changes from old editor drafts
Receive search results even with minor validation issues in your JQL
Jump into your spaces faster from the For you page

Resolution Bundled releases for May 2026 completed (23:00 AEST — May 12)

[Scheduled] Cutover exchange.uq.edu.au to newer Servers

Tue, 12 May 2026 16:00:00 +0000

Scheduled for 2026-05-12 16:00:00 - 2026-05-12 17:00:00

Updating the load balancer record for exchange.uq.edu.au to point to the new exchange servers.

Resolution Cutover successful. (17:00 AEST — May 12)

[Resolved] Performance/Availability issues with UQ StudentHub (Careerhub)

Tue, 12 May 2026 13:30:00 +0000

System performance issues are currently being experienced by users of the UQ StudentHub (Careerhub) service.

Current issues include internittent service logon failures, and overall slow application performance for users already logged into the platform.

A critical support ticket has been logged with the service provider.

Resolution A background task responsible for building the index which controls search results and many other functions of UQ StudentHub had failed, but the system continued attempting to rebuild it repeatedly. Combined with other activities running in UQ StudentHub at the time, this caused CPU usage to reach maximum capacity, which resulted in unscheduled performance issues.

Vendor support worked with the application development team to clear the failed task and successfully rebuild the necessary database indexes. (15:15 AEST — May 13)

[Resolved] New Okta users are unable to request Temporary Access Codes (TAC)

Tue, 12 May 2026 10:00:00 +0000

Due to default product constraints imposed by the vendor, recently created users in Okta are unable to access the TAC request process. An escalated case has been filed with Okta, and their engineers are currently investigating the issue.

Resolution (12:00 AEST — May 15)

[Resolved] SI-net application restart

Sun, 10 May 2026 21:00:00 +0000

SI-net will be unavailable for post patch maintenance.

Resolution (21:45 AEST — May 10)

[Scheduled] SI-net patching

Sat, 09 May 2026 06:00:00 +0000

Scheduled for 2026-05-09 06:00:00 - 2026-05-09 20:00:00

SI-net will be unavailable during patching

Resolution (20:00 AEST — May 9)

[Resolved] Gatton Campus Wired and wireless network services are currently unavailable in some buildings due to a power outage

Fri, 08 May 2026 13:00:00 +0000

A power outage has impacted network infrastructure in some buildings at Gatton Campus, resulting in the loss of both wired and wireless connectivity in the affected areas.

Resolution Power was restored (17:00 AEST — May 8)

[Scheduled] Aurion and MyAurion unavailable

Tue, 05 May 2026 17:00:00 +0000

Scheduled for 2026-05-05 17:00:00 - 2026-05-05 17:15:00

Aurion and MyAurion will be unavailable during the restart of services due to emergency.

Resolution Aurion restarts have been completed. Aurion and MyAurion are available again. (17:15 AEST — May 5)

[Resolved] Microsoft logins

Tue, 05 May 2026 11:00:00 +0000

Personal logins from Microsoft failing, still ascertaining scope and cause

Resolution created new secret and replaced in simple saml auth config (16:09 AEST — May 6)

[Scheduled] REDCap migration

Sat, 02 May 2026 08:00:00 +0000

Scheduled for 2026-05-02 08:00:00 - 2026-05-02 20:00:00

Migrating to new location

Resolution migration completed (20:00 AEST — May 2)

[Scheduled] SCCM Unavailable for imaging

Thu, 30 Apr 2026 16:00:00 +0000

Scheduled for 2026-04-30 16:00:00 - 2026-04-30 17:00:00

The SCCM database server is applying updates. As such, the service will be unavailable for imaging PCs during this time.

Update Rescheduled to Thursday as the Database isn’t being upgraded until then. (07:43 AEST — Apr 28)

Resolution DB servers updated. (17:00 AEST — Apr 30)

[Resolved] DWRDS (SiPass, RE,Aurion)

Thu, 30 Apr 2026 11:06:00 +0000

Some Users are unable to access RDS and launch sessions.

Resolution Windows update has applied a hardened security layer to the the Remote Desktop Client.

Security settings on the RDS connection broker have been adjusted to support the latest updates. (12:06 AEST — Apr 30)

[Resolved] Bunya HPC unavailable.

Thu, 30 Apr 2026 10:00:00 +0000

Bunya HPC is currently unavailable. The team is investigating and will update when more information is available.

Update The issues on Bunya HPC have now been resolved, and access has been restored.

Jobs that were running on Bunya have been terminated. Researchers are encouraged to check their jobs for any issues.

The team is working on an update about the issue, which will be sent via email tomorrow.

Please contact rcc-support@uq.edu.au for assistance. (20:52 AEST — Apr 30)

Resolution The issues on Bunya HPC have now been resolved, and access has been restored.

Jobs that were running on Bunya have been terminated. Researchers are encouraged to check their jobs for any issues.

The team is working on an update about the issue, which will be sent via email tomorrow.

Please contact rcc-support@uq.edu.au for assistance. (08:51 AEST — Apr 30)

[Resolved] Load on storage hosts

Thu, 23 Apr 2026 21:46:00 +0000

we have seen an increase in load on the storage serverrs and have logged a call with the vendors to rectify

Resolution reboot of stuck gateway cleared load on storage servers (07:59 AEST — Apr 26)

[Scheduled] UQ StudentHub (CareerHub) - Upgrade to Version 5.17

Thu, 23 Apr 2026 20:00:00 +0000

Scheduled for 2026-04-23 20:00:00 - 2026-04-23 20:45:00

The UQ StudentHub (Careerhub) application will be upgraded by the vendor (Symplicity) to version 5.17.

This new version will introduce a number of bug fixes and feature updates, including:

Improved check-in capabilities
Appointment Search redesign for Students
SMS opt-in updates
Enhanced Job Search for Students
Visual enhancements to Questions
New Fields for Jobs and Forms Redesign
Default Job Information and Advice, and Scam Alerts
Improved Verication Request Page
Verification of Experiences by External Providers
Attachments for Event Requests

Resolution Upgrade to v5.17 successful. (20:45 AEST — Apr 23)

[Resolved] UQRDM NextCloud is unavailable

Thu, 23 Apr 2026 13:08:00 +0000

ITS is investigating issues for the RDM Cloud service. This service is currently not accessible.

Resolution systems stabilised and are back online (21:46 AEST — Apr 23)

[Scheduled] Plus Suite Security Upgrade

Sat, 18 Apr 2026 17:00:00 +0000

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor managed security upgrade to Plus Suite

Resolution (17:30 AEST — Apr 18)

[Scheduled] Plus Suite Security Upgrade

Sat, 18 Apr 2026 17:00:00 +0000

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor Managed security upgrade for Plus Suite

Resolution (17:30 AEST — Apr 18)

[Scheduled] Plus Suite Security Upgrade

Sat, 18 Apr 2026 17:00:00 +0000

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor managed security upgrade for Plus Suite

Resolution (17:30 AEST — Apr 18)

[Resolved] Digital Workspace GPU Desktop allocation errors

Fri, 17 Apr 2026 12:40:00 +0000

We currently are experiencing issues allocating resources in the Australia Azure region. This is effecting Student Desktop GPU1 and GPU2 pools. Launching a session will work intermittently. We have logged an incident with Microsoft.

Update Incident with Microsoft has been raised as this has effected GPU Azure resources in the Australia region. Microsoft have started an internal investigation. (14:43 AEST — Apr 17)

Resolution Services are back to normal. Root cause analysis showed that all GPU resources were consumed in the Australia Microsoft data centers on Friday the 17th of April. (07:49 AEST — Apr 21)

[Resolved] Company Portal is unable to load apps but some Intune services still work. Currently investigating with Microsoft.

Tue, 14 Apr 2026 11:10:00 +0000

Some users of the following services may experience issues:

Intune
Company Portal

Resolution Outage due to a new version of the IME agent deployed by Microsoft. (12:01 AEST — Apr 20)

[Scheduled] Production database scheduled maintainence

Mon, 13 Apr 2026 23:00:00 +0000

Scheduled for 2026-04-13 23:00:00 - 2026-04-14 07:00:00

Oracle have advised that targeted Infrastructure Maintenance work is required, which impacts Production, Reports Server (Application Containers). This Outage window has been established to allow for graceful shutdown of the relevant VM instance, and to cater for the Oracle work target window and subsequent environment shakedown.

Resolution (07:00 AEST — Apr 14)

[Scheduled] Planned disruption for the OHS course content on Learn.UQ (Blackboard)

Mon, 13 Apr 2026 21:00:00 +0000

Scheduled for 2026-04-13 21:00:00 - 2026-04-13 22:30:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Monday night while it is being updated. While this work is being carried out, student access to UQ courses will be normal. For academics only, if you update your course during this time then the automatic email notification may not be sent to students.

Resolution OHS course updates completed successfully. (22:30 AEST — Apr 13)

[Scheduled] Access switch upgrade in Cumbrae-Stewart (01-0072) TR 203A

Sun, 12 Apr 2026 07:00:00 +0000

Scheduled for 2026-04-12 07:00:00 - 2026-04-12 22:00:00

ITS will be replacing 01-0072-203a-as02, 01-0072-203a-as03, 01-0072-203a-as04 with 2 x C9324 access switches in TR 203a.

Resolution Network upgrade completed successfully (22:00 AEST — Apr 12)

[Resolved] Company Portal unable to load apps

Thu, 02 Apr 2026 17:47:00 +0000

Company Portal is unable to load apps but some Intune services still work. Currently investigating with Microsoft.

Resolution The outage was caused by a service disruption on Microsoft’s end. Services were restored once Microsoft resolved the issue. (18:00 AEST — Apr 3)

[Scheduled] ARCHIBUS - upgrade to Java componentry

Wed, 01 Apr 2026 07:30:00 +0000

Scheduled for 2026-04-01 07:30:00 - 2026-04-01 11:30:00

The Archibus service will experience a brief service disruption whilst some critical system maintenance is conducted.

Resolution Upgrade to Java componentry successful. (11:30 AEST — Apr 1)

[Scheduled] Exadata Cloud @ Customer Patching - Production databases

Sun, 29 Mar 2026 06:00:00 +0000

Scheduled for 2026-03-29 06:00:00 - 2026-03-29 18:00:00

Patch the PRN Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates

Resolution (18:00 AEST — Mar 29)

[Resolved] Backup/Restore services for DBAs service impact

Thu, 26 Mar 2026 12:40:00 +0000

ITS are currently investigating issues impacting the Oracle backup and restore services

Update Issues between Isilon PRN and ECS POL.

ECS Polaris side taken off line to resolve service disruption. Further investigation to bring ECS POL back online required (16:59 AEST — Mar 26)

Resolution Disruption to services has been resolved. (16:58 AEST — Mar 26)

[Resolved] SCCM offline due to network issues

Thu, 26 Mar 2026 09:44:00 +0000

SCCM is currently unavailable while some network traffic issues is being investigated

Resolution The SQLAG09 Availablility Group has been moved back to Prentice and this has resolved the issue. Working with Microsoft to determine why it was a problem being on the CCR network all of a sudden. (14:04 AEST — Mar 30)

Resolution The SQLAG09 Availablility Group used by SSCM had recently been switched to the CCR network, which is normal during patching. However, this caused SCCM to make thousands for ARP requests for the non-listening IP address. The SQLAG has been switched back to Prentice and this has resolved the issue. Working with Microsoft to determine why it was a problem being on the CCR network all of a sudden. (14:04 AEST — Mar 30)

[Scheduled] Weekly Production Migration for UniFi

Thu, 26 Mar 2026 07:00:00 +0000

Scheduled for 2026-03-26 07:00:00 - 2026-03-26 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389873665/2026-03-25+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (07:30 AEST — Mar 26)

[Scheduled] ARCHIBUS - upgrade to Java componentry

Tue, 24 Mar 2026 07:30:00 +0000

Scheduled for 2026-03-24 07:30:00 - 2026-03-24 14:30:00

The Archibus service will experience a brief service disruption whilst some critical system maintenance is conducted.

Resolution Archibus Java components upgraded successfully. (14:30 AEST — Mar 24)

[Resolved] The Student Management System authentication is having issues

Sat, 21 Mar 2026 09:00:00 +0000

Logins to the The Student Management System are failing with a redirect issue for both staff (/admin) and students (/students).

The admin and student sites were working on Friday and reports are that an issue occurred over the weekend.

Students reported problems over the weekend according to Student Affairs.

ITS staff are investigating.

Resolution Authentication and logins are now working for staff and students. (14:35 AEST — Mar 23)

[Scheduled] Control-M migration to SaaS (Helix)

Sat, 21 Mar 2026 07:30:00 +0000

Scheduled for 2026-03-21 07:30:00 - 2026-03-21 19:30:00

Control-M migration to SaaS (Helix).

Includes Control-M server upgrade from 9.21 (on-prem) to 9.22 (SaaS).

Resolution (19:30 AEST — Mar 21)

[Scheduled] UQ Extend - Planned Upgrade of UQ EKS Cluster from v1.32 to v1.33, and Environment Re-sizing

Sat, 21 Mar 2026 00:30:00 +0000

Scheduled for 2026-03-21 00:30:00 - 2026-03-21 02:00:00

UQs support vendor for UQ Extend, Crystal Delta, will be conducting a planned upgrade of UQ Extends AWS EKS Cluster from v1.32 to v1.33. Additionally, some environment re-sizing will be taking place to optimise infrastructure costs.

This upgrade and environment re-sizing will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while optimising costs, improving performance, user experience, and long-term operational stability.

Resolution Infrastructure upgrade successful. (02:00 AEST — Mar 21)

[Scheduled] Weekly Production Migration for UniFi

Thu, 19 Mar 2026 07:30:00 +0000

Scheduled for 2026-03-19 07:30:00 - 2026-03-19 07:35:00

Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information.

Resolution (07:35 AEST — Mar 19)

[Resolved] Authentication issues to some Service Providers

Tue, 17 Mar 2026 03:30:00 +0000

Authentications to some Service Providers were failing during the outage period. In particular, for Service Providers which require Active Directory for group information or access control decisions. This was due to problems with underpinning infrastructure.

Resolution (08:00 AEST — Mar 17)

[Scheduled] Access switch upgrade in Cumbrae Stewart (01-0072) TR 124a

Sun, 15 Mar 2026 07:00:00 +0000

Scheduled for 2026-03-15 07:00:00 - 2026-03-15 22:00:00

ITS will be installing 2 x 9300-48UXM switches in Cumbrae Stewart (01-0072) TR 124a

Resolution (22:00 AEST — Mar 15)

[Scheduled] Weekly Production Migration for UniFi

Thu, 12 Mar 2026 07:00:00 +0000

Scheduled for 2026-03-12 07:00:00 - 2026-03-12 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389808129/2026-03-11+Weekly+Production+Changes+-+EA+Change+and+Release

Resolution (07:30 AEST — Mar 12)

[Resolved] HCM Data not available

Tue, 10 Mar 2026 09:00:00 +0000

Hi all,

Due to a Workday error and the way data is extracted to the integration platform Datahub, there was a delay in HR data availability on Tuesday, 10 March 2026.

Although the issue was resolved and the data was re-run to rebuild and distribute as normal, the process unfortunately ran longer than expected and overlapped with the next scheduled data load. This meant some key attributes did not align correctly.

This was resolved on Wednesday, 11 March, and the data rebuild is currently underway with no further issues expected. However, until this process completes, the data view will not yet be refreshed.

UQ Integrations are aware of the impacts and have taken precautionary measures to temporarily disable feeds to PrISM, Unitask and Si-Pass. To clarify, these systems still have data available, but it reflects a previous point in time and is therefore not fully up to date.

For most staff with no recent changes this should not cause major issues. However, we are aware that some staff are experiencing problems accessing buildings or systems, and resolving this is our highest priority.

We kindly ask IT Services, technical owners, and HR business contacts to work with us in directing any impacted staff to the appropriate teams for temporary assistance. Your support in helping manage enquiries and reassure staff while we resolve this is greatly appreciated.

At this stage, we expect the issue to be resolved by 1:00 PM today, Thursday 12 March 2026.

We apologise for the inconvenience. A full review of the original source error will be conducted once this is resolved and services return to normal.

Update Hi all,

Please be advised that this issue is now resolved. All previously disabled integrations have been re-enabled, and all consumers will have refreshed data available according to their next scheduled run.

We will continue to closely monitor data feeds to ensure no further issues arise. This Service Event will now be marked as resolved to communicate this to downstream stakeholders. An incident report has been raised and will be reviewed with the ITS Change Advisory Board as part of IT Incident Management procedures, pending further investigation into the root cause with Workday and OneModel.

Any opportunities to prevent this issue in the future will be investigated and implemented where appropriate. Key learnings will also be shared with relevant stakeholders to help improve service reliability.

Thank you,

UQ Integration Services Team. (13:51 AEST — Mar 12)

Resolution Hi all,

Thank you,

UQ Integration Services Team. (13:40 AEST — Mar 12)

[Scheduled] Access switch upgrade - Chaplaincy TR 111

Sat, 07 Mar 2026 09:00:00 +0000

Scheduled for 2026-03-07 09:00:00 - 2026-03-07 15:00:00

ITS will be replacing 01-0038-111-as01 (2 xC3750G-24PS), 01-0038-111-as02 (1 xC2960S-24PD) with 1 x 9300-48UXM access switches in TR 111. Connect new 01-0038-111-as01 to the Agg routers for uplink. Repatch replacement switch to end devices and configure

Resolution Network upgrade completed successfully without issue. (15:00 AEST — Mar 7)

[Scheduled] Blackboard Learning Pathway maintenance

Fri, 06 Mar 2026 23:00:00 +0000

Scheduled for 2026-03-06 23:00:00 - 2026-03-07 01:00:00

The Learn.UQ (Blackboard) Learning Pathway integrations will be unavailable for a period of 2 hours while the vendor performs necessary maintenance.

Resolution Vendor maintenance complete. (01:00 AEST — Mar 7)

[Resolved] UQ Book It resources not loading

Thu, 05 Mar 2026 14:13:00 +0000

UQ Book It is experiencing issues with resources loading. The vendor has been contacted to investigate.

Update From the vendor: We are continuing to investigate the issue impacting Resource Booker. Our teams have identified the current behaviour and are actively working to determine the underlying cause and appropriate resolution. (16:30 AEST — Mar 5)

Resolution - Looking at the server internally, HTTP 400 Bad Request errors were occurring. These related to the search service in the cloud. Attempt to rebuild indexes failed. A new search service was spun up and linked to the Resource Booker sites.

Permanent solution/Preventive actions:

Recreated search services (01:15 AEST — Mar 6)

[Resolved] Multiple VMs impacted due to fault with VM Host in CCR

Thu, 05 Mar 2026 09:18:00 +0000

One VM Host has an unhealthy disk, causing high congestion on the node which will impact VMs and data accessed on this node.

ITS are investigating and P1 raised with vendors.

Resolution Host returned to a healthy state (16:46 AEST — Mar 5)

[Resolved] Multiple VMs impacted due to fault with VM Host in CCR

Wed, 04 Mar 2026 14:00:00 +0000

VMs have been impacted on one of the hosts by high disk latency. This host has been put into maintenance, and vms migrated to fuctional hosts.

Update Impacted VM’s have been migrated from the affected host.

Rest of data evacuation from hosts is underway. (15:24 AEST — Mar 4)

Resolution VM’s have been migrated from the affected host which will move into maintenance mode for disk replacement.

VM’s requiring restarts have been restarted. (15:06 AEST — Mar 4)

[Resolved] Users may be unable to access various M365 Apps or services from portal.office.com

Mon, 02 Mar 2026 10:47:00 +0000

Some users may be unable to access various Microsoft 365 Apps or services from portal.office.com. This is impacting users across Australia.

Please note that access to M365 services via normal desktop applications remains unaffected.

Update Title: Users in Australia may be unable to access various Microsoft 365 Apps or services from portal.office.com

User impact: Users may be unable to access various Microsoft 365 Apps or services from portal.office.com.

More info: This issue affects users accessing apps or services from portal.office.com and m365.cloud.microsoft.com.

Current status: We investigated service health telemetry and identified resource contention caused by a spike in demand on infrastructure that facilitates access to Microsoft 365 apps and services through the portal. This reduced the rate at which user requests were processed, leading to impact. We’ve implemented configuration changes to improve service accessibility. We’re seeing improvements in service health and are validating with a subset of affected users to confirm resolution.

Scope of impact: Users in Australia attempting to access or use Microsoft 365 Apps and services may be impacted. This section may be updated as our investigation continues.

Root cause: A resource contention caused by a spike in demand on infrastructure that facilitates access to Microsoft 365 apps and services through the portal. This reduced the rate at which user requests were processed, leading to impact.

Next update by: Monday, 2 March 2026 at 15:30 GMT+10 (13:39 AEST — Mar 2)

Resolution Final status: Microsoft have confirmed with a subset of reporting users, as well as theur internal telemetry that service health is stable and impact has been remediated.

Scope of impact: Users in Australia attempting to access or use Microsoft 365 Apps and services may have been impacted.

Start time: Monday, 2 March 2026 at 07:30 GMT+10

End time: Monday, 2 March 2026 at 12:30 GMT+10

Root cause: A resource contention caused by a spike in demand on infrastructure that facilitates access to Microsoft 365 Apps and services through the portal. This reduced the rate at which user requests were processed, which led to impact.

Next steps:

Microsoft are further analyzing their service telemetry to help identify the underlying root cause of the spike in demand, as well as assessing whether additional monitoring can be implemented to help better detect similar issues in the future.

This is the final update for the event. (15:11 AEST — Mar 2)

Resolution Final status: Microsoft have confirmed with a subset of reporting users, as well as theur internal telemetry that service health is stable and impact has been remediated.

Scope of impact: Users in Australia attempting to access or use Microsoft 365 Apps and services may have been impacted.

Start time: Monday, 2 March 2026 at 07:30 GMT+10

End time: Monday, 2 March 2026 at 12:30 GMT+10

Next steps:

Microsoft are further analyzing their service telemetry to help identify the underlying root cause of the spike in demand, as well as assessing whether additional monitoring can be implemented to help better detect similar issues in the future.

This is the final update for the event. (14:54 AEST — Mar 2)

[Resolved] Service availability issues with the M365 CoPilot web app

Mon, 02 Mar 2026 09:16:00 +0000

Some users may be unable to access or use the Microsoft Copilot Chat web app.

Users in Australia attempting to access or use the Microsoft Copilot Chat web app may be impacted. Microsoft are reviewing the provided impact details and investigating.

Resolution Transient issues resolved. (14:30 AEST — Mar 24)

[Resolved] VPN Services - Reduced Availabilty - Only VPN4 available

Sun, 01 Mar 2026 13:00:00 +0000

VPN Services are currently impacted by service disruption.

uq-vpn4.router.uq.edu.au is the only vpn server availabe and can be selected manually at the VPN logon prompt.

ITS Staff are currently investigating.

Resolution VPN Services restored (17:53 AEST — Mar 1)

Unwanted Add-ins and Add-in issues in M365

Sun, 01 Mar 2026 11:34:00 +0000

There are reporting issues with Addin in Microsoft 365. A new support ticket will be logged with Microsoft. This seems to be similar to the issues from October 2025 which were claimed to be resolved around December 2025.

Some of the report issues include:

The following add-ins appears in Outlook without the user choosing to install these addins Jira Cloud Impact Tracker Wrike Salesforce
Unable to uninstall the Addin like Impact Tracker
Issue with the Zoom Addin in Outlook.
Issues with Add-ins like Mendeley Cite not deploying to Word when a user is added. .

We are working with Microsoft on the issues.