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Call Connection Delay

1 November, 2023 at 9:20 AM AEST

Amazon Connect

Resolved after 2474h 32m of downtime. 12 February, 2024 at 11:52 AM AEST

An issue is affecting some calls where audio is not transmitted for the first 10 to 15 seconds of the call.


Resolution The telephony provider had rolled out an update that had repaired a problem affecting intercarrier quality issues. (11:52 AEST — Feb 12)

Last updated: 1 November, 2023 at 9:20 AM AEST