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Prentice building network issues

14 December, 2023 at 8:41 AM AEST

Building Networks

Resolved after 4h 5m of downtime. 14 December, 2023 at 12:46 PM AEST

Some devices on Prentice level 4 and 2 are not connecting to the network. Switch updates for level 4 in progress. Please continue to report issues to the Service Desk.


Update Some devices on level 4 and 2 not connecting to the network. Switch update on level 4 in progress. Please continue to report issues to the Service Desk. (09:17 AEST — Dec 14)

Update Level 2 Student Central wired and wireless partially restored. Level 4 switch updates in progress. (09:37 AEST — Dec 14)

Update Level 4 service restored, level 2 Student Central partially restored, rectification for remaining level 2 in progress. (09:52 AEST — Dec 14)

Update Level 2 switch update in progress. (10:13 AEST — Dec 14)

Update Service restored to levels 4 and 2. Final checks in progress to confirm no outstanding issues before resolving this incident. (10:32 AEST — Dec 14)

Update Devices on switch 220A-as01 have lost wired and wireless connectivity, rectification in progress. (10:42 AEST — Dec 14)

Update Service on switch 220A-as01 now restored. (10:56 AEST — Dec 14)

Update All services restored, incident closed. (12:46 AEST — Dec 14)

Resolution Switches updated to eliminate bugs. (12:46 AEST — Dec 14)

Last updated: 14 December, 2023 at 8:41 AM AEST