User are currently experience issues accessing some data from Network file storage.
This is impacting Standard share drive and home drives and also potentially RDM data.
ITS staff and Vendors are currently investigating
Update Testing is now showing RDM is not impacted, and issues are limited to NAS02, and NAS01 files on ECS can be retrieved ok (10:54 AEST — Aug 1)
Update ITS Staff and Dell Techs have confirmed the impact is limited to recovery of any snapshot data being retrieved from ECS.
No impact to RDM data
No impact to existing data on shared drives on NAS01 and NAS02
ITS and Dell Techs are doing further investigation into issues in recovery snapshots (11:12 AEST — Aug 1)
Update Issue summary: Intermittent access issue to ECS due to misconfigured node on F5. Some nodes could not talk to ECS as result, and trying to restore files on one node errored. Restoring using the whole cluster fixed (to avoid the Unavailable nodes) Issue permanently fixed and confirmed all nodes now working (16:37 AEST — Aug 1)
Resolution Scope of the problem was found to be limited to just large restores onto one node that had a misconfiguration on the load balancer. This has now been rectified and confirmed working. (10:53 AEST — Aug 1)
Last updated: 1 August, 2024 at 8:07 AM AEST