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Checkbox survey access issue

30 October, 2024 at 9:00 AM AEST

Checkbox

Resolved after 2049h 48m of downtime. 23 January, 2025 at 6:48 PM AEST

Currently there is an issue with Checkbox based surveys that require authentication. Using multiple browsers for authenticated surveys by the same user will cause an exception error.

ITS and the vendor are working on the issue. A temporary workaround is to clear the browser cookies or use the browser incognito mode / inPrivate window.


Resolution Latest update with fix from vendor now applied to Checkbox. (18:48 AEST — Jan 23)

Last updated: 30 October, 2024 at 9:00 AM AEST