Oracle Service Cloud a.k.a Service CRM
A combination of intermittent mailbox authentication and unexpected timing out of mail processing into Service CRM is causing some POP mailboxes to fail to clear in a timely manner. We have had reports of some queues not receiving email for between 6 and 12 hours.
Service requests have been logged with Oracle and the ITS team are monitoring closely for errors.
Update On 8th and 9th December we have had user reports of emails not being received into CRM for several hours. On one queue the mailbox has not cleared for 12 hours.
The team are investigating possible causes and intervening where they can. (13:27 AEST — Dec 9)
Update Workshops with UQ App Admin Team, Oracle and Microsoft conducted. Upgrade to version 25D scheduled for Sunday 11th Jan 2026. No reports of delivery delay reported so far in 2026. If issue arises again a new Service Status will be posted. (14:26 AEST — Jan 5)
Resolution Workshops with UQ ITS, Oracle and Microsoft. Scheduled Upgrade of Service CRM for Sunday 11th Jan 2026. No recent reports of delayed delivery.
If the issue arises again a new service status notification will be posted. (02:25 AEST — Jan 5)
Last updated: 26 November, 2025 at 9:00 AM AEST