Hi all,
Due to a Workday error and the way data is extracted to the integration platform Datahub, there was a delay in HR data availability on Tuesday, 10 March 2026.
Although the issue was resolved and the data was re-run to rebuild and distribute as normal, the process unfortunately ran longer than expected and overlapped with the next scheduled data load. This meant some key attributes did not align correctly.
This was resolved on Wednesday, 11 March, and the data rebuild is currently underway with no further issues expected. However, until this process completes, the data view will not yet be refreshed.
UQ Integrations are aware of the impacts and have taken precautionary measures to temporarily disable feeds to PrISM, Unitask and Si-Pass. To clarify, these systems still have data available, but it reflects a previous point in time and is therefore not fully up to date.
For most staff with no recent changes this should not cause major issues. However, we are aware that some staff are experiencing problems accessing buildings or systems, and resolving this is our highest priority.
We kindly ask IT Services, technical owners, and HR business contacts to work with us in directing any impacted staff to the appropriate teams for temporary assistance. Your support in helping manage enquiries and reassure staff while we resolve this is greatly appreciated.
At this stage, we expect the issue to be resolved by 1:00 PM today, Thursday 12 March 2026.
We apologise for the inconvenience. A full review of the original source error will be conducted once this is resolved and services return to normal.
Update Hi all,
Please be advised that this issue is now resolved. All previously disabled integrations have been re-enabled, and all consumers will have refreshed data available according to their next scheduled run.
We will continue to closely monitor data feeds to ensure no further issues arise. This Service Event will now be marked as resolved to communicate this to downstream stakeholders. An incident report has been raised and will be reviewed with the ITS Change Advisory Board as part of IT Incident Management procedures, pending further investigation into the root cause with Workday and OneModel.
Any opportunities to prevent this issue in the future will be investigated and implemented where appropriate. Key learnings will also be shared with relevant stakeholders to help improve service reliability.
Thank you,
UQ Integration Services Team. (13:51 AEST — Mar 12)
Resolution Hi all,
Please be advised that this issue is now resolved. All previously disabled integrations have been re-enabled, and all consumers will have refreshed data available according to their next scheduled run.
We will continue to closely monitor data feeds to ensure no further issues arise. This Service Event will now be marked as resolved to communicate this to downstream stakeholders. An incident report has been raised and will be reviewed with the ITS Change Advisory Board as part of IT Incident Management procedures, pending further investigation into the root cause with Workday and OneModel.
Any opportunities to prevent this issue in the future will be investigated and implemented where appropriate. Key learnings will also be shared with relevant stakeholders to help improve service reliability.
Thank you,
UQ Integration Services Team. (13:40 AEST — Mar 12)
Last updated: 10 March, 2026 at 9:00 AM AEST