VC Email suspended at 1500 out of 28,233 sent

Oracle Service Cloud a.k.a Service CRM

Suspended by error. Mailing stopped prematurely. Contact Oracle Customer Support.

Raised Sr and being treated with priority

Resolution Email delivery was rate limited by ESAs as an unexpected IP address was used in the sending. The usual IP range for bulk mailings allows fast delivery. As this was not in the known range it was set to ’normal’ which is 3,000 per hour. i.e. >9 hours for all staff email (approx. 28,000) We have arranged for 2 dedicated IP addresses to be warmed up and we will switch to using those in late August. We have had no other instances of broadcast email delivery being throttled. (15:37 AEST — Jun 26)