Global outage to multiple Microsoft 365 services

M365 - Staff and Student Email

This page provides information for staff and students about the Microsoft 365 service disruption, which is affecting some Microsoft 365 applications and services. See status below.

ITS teams are monitoring the situation and working to assess the impact.

We will share further updates as more information becomes available.

Thank you for your patience and understanding.

Advice for staff

• Save your work regularly where possible.
• Use approved alternative communication channels.
• Avoid attempting unapproved workarounds or installing alternative applications.

Advice for students

• There are no disruptions to exams and exams are continuing as scheduled.

Our student support services are also operating as normal.

Impacted services include the following:

• Exchange Online (email services)
• Microsoft Teams
• SharePoint Online
• Microsoft CoPilot 365
• Microsoft Planner
• Microsoft To Do
• Microsoft Intune
• Microsoft Purview
• Power BI

Further updates will be provided as they are released by Microsoft.

Update Microsoft have begun returning a portion of the affected servers to service, and they’re remaining stable so far. Mcirosoft have also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.

Microsoft have streamlined their recovery process to expedite returning the remaining affected servers to service. To further support recovery, Microsoft are implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and expanding these measures to additional locations if they observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service. (09:37 AEST — Nov 13)