Status Page
Experiencing major issues

Performance/Availability issues with UQ StudentHub (Careerhub) →

CareerHub

System performance issues are currently being experienced by users of the UQ StudentHub (Careerhub) service.

Current issues include internittent service logon failures, and overall slow application performance for users already logged into the platform.

A critical support ticket has been logged with the service provider.

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SI-net application restart →

SI-net

SI-net will be unavailable for post patch maintenance.

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Authentication issues to some Service Providers →

UQ Authenticate

Authentications to some Service Providers were failing during the outage period. In particular, for Service Providers which require Active Directory for group information or access control decisions. This was due to problems with underpinning infrastructure.

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Service availability issues with the M365 CoPilot web app →

M365 - CoPilot

Some users may be unable to access or use the Microsoft Copilot Chat web app.

Users in Australia attempting to access or use the Microsoft Copilot Chat web app may be impacted. Microsoft are reviewing the provided impact details and investigating.

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Unwanted Add-ins and Add-in issues in M365 →

Office 365 - Office Online Apps

There are reporting issues with Addin in Microsoft 365. A new support ticket will be logged with Microsoft. This seems to be similar to the issues from October 2025 which were claimed to be resolved around December 2025.

Some of the report issues include:

  1. The following add-ins appears in Outlook without the user choosing to install these addins Jira Cloud Impact Tracker Wrike Salesforce

  2. Unable to uninstall the Addin like Impact Tracker

  3. Issue with the Zoom Addin in Outlook.

  4. Issues with…

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[Scheduled] Jac Prod database patching →

Jac

Scheduled for 2026-05-26 19:00:00 - 2026-05-26 23:59:00

Vendor managed database patching

[Scheduled] SI-net Weekly Maintenance →

SI-net

Scheduled for 2026-05-13 17:10:00 - 2026-05-13 17:25:00

SI-net Weekly Maintenance - deployment of application updates.

[Scheduled] Confluence Cloud Bundled Release Track Changes for May 2026 →

ITS Confluence Cloud

Scheduled for 2026-05-12 22:00:00 - 2026-05-12 23:00:00

Confluence Cloud Bundled Release Track Changes for May 2026:

  • Rich text: Format text in database fields
  • Customise PDF exports with a new formatting experience
  • Enhanced filtering for Jira fields in Confluence Databases
  • Updated keyboard shortcuts when moving rows and columns
  • Open Smart Links in new tab
  • Drag and drop Smart Links into the content tree

[Scheduled] Jira Cloud Bundled Release Track Changes for May 2026 →

ITS Jira Cloud

Scheduled for 2026-05-12 22:00:00 - 2026-05-12 23:00:00

Jira Cloud Bundled Release Track Changes for May 2026:

  • Workflows: New editor now the default
  • Jira Plans - New Filter menu on the timeline view
  • Unlink work items faster in the Related work section
  • Personalise your work items with cover images
  • New workflow editor: allows multiple global transitions to the same status
  • List view: Group by hierarchy
  • Find and add responders in the incident search bar
  • Workflow editor: Load and publish changes…

[Scheduled] Cutover exchange.uq.edu.au to newer Servers →

Exchange On-Premise

Scheduled for 2026-05-12 16:00:00 - 2026-05-12 17:00:00

Updating the load balancer record for exchange.uq.edu.au to point to the new exchange servers.

[Scheduled] Q2 2026 SI-net Oracle CVE patching →

SI-net

Scheduled for 2026-05-09 06:00:00 - 2026-05-09 20:00:00

To ensure our systems remain secure and compliant, UQ must apply patches on SI-net.

[Scheduled] UQ StudentHub (CareerHub) - Upgrade to Version 5.17 →

CareerHub

Scheduled for 2026-04-23 20:00:00 - 2026-04-23 20:45:00

The UQ StudentHub (Careerhub) application will be upgraded by the vendor (Symplicity) to version 5.17.

This new version will introduce a number of bug fixes and feature updates, including:

  • Improved check-in capabilities
  • Appointment Search redesign for Students
  • SMS opt-in updates
  • Enhanced Job Search for Students
  • Visual enhancements to Questions
  • New Fields for Jobs and Forms Redesign
  • Default Job Information and Advice, and Scam Alerts…

[Scheduled] Weekly Production Migration for SI-net. →

SI-net

Scheduled for 2026-04-23 07:00:00 - 2026-04-23 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389971969/2026-04-22+Weekly+Production+Changes+-+EA+Change+and+Release

[Scheduled] Plus Suite Security Upgrade →

Allocate Plus

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor managed security upgrade to Plus Suite

[Scheduled] Plus Suite Security Upgrade →

Rooms Plus

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor Managed security upgrade for Plus Suite

[Scheduled] Plus Suite Security Upgrade →

Schedule Plus

Scheduled for 2026-04-18 17:00:00 - 2026-04-18 17:30:00

Vendor managed security upgrade for Plus Suite

[Scheduled] Production database scheduled maintainence →

Jac

Scheduled for 2026-04-13 23:00:00 - 2026-04-14 07:00:00

Oracle have advised that targeted Infrastructure Maintenance work is required, which impacts Production, Reports Server (Application Containers). This Outage window has been established to allow for graceful shutdown of the relevant VM instance, and to cater for the Oracle work target window and subsequent environment shakedown.

[Scheduled] Planned disruption for the OHS course content on Learn.UQ (Blackboard) →

Blackboard Learn

Scheduled for 2026-04-13 21:00:00 - 2026-04-13 22:30:00

ITS advises that the UQ Workplace Inductions and Training (OHSB0000N_0000_00000) course will not be available during Monday night while it is being updated. While this work is being carried out, student access to UQ courses will be normal. For academics only, if you update your course during this time then the automatic email notification may not be sent to students.

[Scheduled] ARCHIBUS - upgrade to Java componentry →

ARCHIBUS

Scheduled for 2026-04-01 07:30:00 - 2026-04-01 11:30:00

The Archibus service will experience a brief service disruption whilst some critical system maintenance is conducted.

[Scheduled] Exadata Cloud @ Customer Patching - Production databases →

Exadata Cloud @ Customer Production

Scheduled for 2026-03-29 06:00:00 - 2026-03-29 18:00:00

Patch the PRN Exadata Cloud @ Customer with the latest quarterly Oracle Critical Patch Updates

[Scheduled] Weekly Production Migration for SI-net. →

SI-net

Scheduled for 2026-03-26 07:00:00 - 2026-03-26 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389873665/2026-03-25+Weekly+Production+Changes+-+EA+Change+and+Release

[Scheduled] Weekly Production Migration for UniFi →

UniFi

Scheduled for 2026-03-26 07:00:00 - 2026-03-26 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389873665/2026-03-25+Weekly+Production+Changes+-+EA+Change+and+Release

[Scheduled] ARCHIBUS - upgrade to Java componentry →

ARCHIBUS

Scheduled for 2026-03-24 07:30:00 - 2026-03-24 14:30:00

The Archibus service will experience a brief service disruption whilst some critical system maintenance is conducted.

[Scheduled] Control-M migration to SaaS (Helix) →

Control-M

Scheduled for 2026-03-21 07:30:00 - 2026-03-21 19:30:00

Control-M migration to SaaS (Helix).

Includes Control-M server upgrade from 9.21 (on-prem) to 9.22 (SaaS).

[Scheduled] UQ Extend - Planned Upgrade of UQ EKS Cluster from v1.32 to v1.33, and Environment Re-sizing →

UQ Extend Learning Activity Management System

Scheduled for 2026-03-21 00:30:00 - 2026-03-21 02:00:00

UQs support vendor for UQ Extend, Crystal Delta, will be conducting a planned upgrade of UQ Extends AWS EKS Cluster from v1.32 to v1.33. Additionally, some environment re-sizing will be taking place to optimise infrastructure costs.

This upgrade and environment re-sizing will ensure that the UQ Extend platform remains secure, well supported, and aligned with the Open edX project roadmap, while optimising costs, improving performance, user…

[Scheduled] Weekly Production Migration for SI-net. →

SI-net

Scheduled for 2026-03-19 07:30:00 - 2026-03-19 07:35:00

Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information.

[Scheduled] Weekly Production Migration for UniFi →

UniFi

Scheduled for 2026-03-19 07:30:00 - 2026-03-19 07:35:00

Weekly Migration to Production. Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information.

[Scheduled] Access switch upgrade in Cumbrae Stewart (01-0072) TR 124a →

Network Upgrade Project

Scheduled for 2026-03-15 07:00:00 - 2026-03-15 22:00:00

ITS will be installing 2 x 9300-48UXM switches in Cumbrae Stewart (01-0072) TR 124a

[Scheduled] Weekly Production Migration for SI-net. →

SI-net

Scheduled for 2026-03-12 07:00:00 - 2026-03-12 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes or contact eaps@uq.edu.au for more information:

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389808129/2026-03-11+Weekly+Production+Changes+-+EA+Change+and+Release

[Scheduled] Weekly Production Migration for UniFi →

UniFi

Scheduled for 2026-03-12 07:00:00 - 2026-03-12 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://uqits.atlassian.net/wiki/spaces/ESS/pages/389808129/2026-03-11+Weekly+Production+Changes+-+EA+Change+and+Release

[Scheduled] Blackboard Learning Pathway maintenance →

Learning Pathway

Scheduled for 2026-03-06 23:00:00 - 2026-03-07 01:00:00

The Learn.UQ (Blackboard) Learning Pathway integrations will be unavailable for a period of 2 hours while the vendor performs necessary maintenance.

[Scheduled] Weekly Production Migration for UniFi →

UniFi

Scheduled for 2026-02-12 07:00:00 - 2026-02-12 07:30:00

Weekly Migration to Production.

Refer to page below for a full list of changes, or contact eaps@uq.edu.au for more information

https://uqits.atlassian.net/wiki/spaces/ESS/pages/286949377/2026-02-11+Weekly+Production+Changes+-+EA+Change+and+Release

Blackboard Learn Operational
SI-net Down
UQ Authenticate Disrupted
UQRDM Cloud Operational
UniFi Operational
Zoom Operational
► ▲ Advancement Management   (?) Advancement Management builds understanding and support for the universitys vision and mission, long-term investment, engagement, participation and philanthropic support.
ServiceDesk Plus - Advancement Operational
The Raisers Edge Operational
eDonations Operational
► ▲ Applications   (?) Applications
Asteris Operational
ITS Mailman List Management Service v2.x Operational
ITS Mailman v2.x Operational
MIS - Business Objects Operational
RI - Camera Capture Operational
UQ Assist chatbot Operational
► ▲ Audio Visual
AV Room Control Operational
AV Room Monitoring Operational
Microsoft Teams Rooms Operational
► ▲ Business Capability Management   (?) The processes and resources necessary to develop, enhance, and lifecycle-manage an organisations business capabilities.
Celoxis Operational
Convene Operational
Customer Support Services NRCET Operational
IT Infrastructure replacement Project Enterprise Support Operational
Library Optimal Workshop Operational
M365 - Planner Operational
M365 - Power Platform Operational
M365 - Project Operational
Salesforce Operational
Unitask Operational
VisualCron Operational
► ▲ Curriculum Delivery   (?) Curriculum Delivery administers and operates the organisations curricula.
Blackboard Learn Operational
Blackboard Learn Essentials Operational
Echo360 ALP Operational
HABS - eLearning Operational
Library LibGuides Operational
Library Talis Aspire Operational
M365 - Class Notebook Operational
SBMS Aperio Operational
SMP Islands Operational
Science Student CoverSheets Operational
Siemens Team Center Student Operational
UQ Extend Learning Activity Management System Operational
UQBS Application Enterprise Architect - BEL Undergraduate Labs Operational
UQBS Application Eviews Operational
Vivotek Recording Operational
edX Edge Operational
iAttendII Filemaker Application Operational
iSchedule Filemaker Application Operational
► ▲ Curriculum Improvement   (?) Curriculum Improvement modifies or enhances the structure and content of the curriculum to improve the academic offering to meet ongoing and future demands.
Blue - Course Teaching Feedback Platform Operational
► ▲ Curriculum Management   (?) Curriculum Management designs and produces, or sources, structured learning activities such as courses, subjects, and units, and ensures the institution is able to deliver them. Curriculum Management includes all those activities in the organisation that plan and produce its portfolio of educational products. It is also responsible for planning, deciding and providing the production inputs needed to deliver curricula. Institutions of higher education generally offer a broad portfolio of educational products that provide many different learning outcomes and which, accordingly, need different configurations of resources to deliver. As a result Curriculum Management is a complex capability and will incorporate a number of more specialised capabilities. This capability was renamed from Curriculum Creation under the Version 2.5 release of the BRM.
CDEPII Filemaker Application Operational
Learning Activity Database LAD Filemaker Application Operational
UQ_ECPData Filemaker Application Operational
► ▲ Email & Messaging
M365 - CoPilot Disrupted
Secure Email Gateway Operational
► ▲ Engagement & Relationship Management   (?) Engagement & Relationship Management develops and sustains connections between the institution and its customers, stakeholders, and groups.
M365 - Forms Operational
M365 - Teams Operational
My eQuals Operational
Oracle Service Cloud a.k.a Service CRM Operational
Portal.MyUQ Operational
SCMB Heron 7 Operational
UQ Engage Operational
► ▲ Executive Management
Travel Management System Operational
► ▲ FBS Services   (?) Finance and Business Services
UQProcure Operational
► ▲ Facilities & Estate Management   (?) Facilities & Estate Management manages and maintains the institutions physical estate, its property, and its facilities.
ARCHIBUS Operational
ARCHIBUS Web Servers Operational
Condeco Hot Desk Booking Operational
DCOps - Axis Camera Station Operational
EAIT KeyRegister Operational
MBRS Booking Filemaker Application Operational
MBRS Contacts2 Filemaker Application Operational
MBRS SISC Records Filemaker Application Operational
MBRS Training Engine June 2 Filemaker Application Operational
P&F Circutor Power Studio Operational
P&F Demand Response Engine DRE Operational
P&F Gatton Solar Plant Operational
PFI AMR Operational
PFI ARGUS Glasshouse Control Operational
PFI CBUS Operational
PFI Cams Operational
PFI Clevertronics Emergency Lighting Operational
PFI DMLS Operational
PFI DesigoCC BMS Operational
PFI Dynalite Lighting System Operational
PFI Emergency Response Chemical Inventories computers Operational
PFI Energy Control Servers Operational
PFI Horiso Blind Control Operational
PFI IVU Building Automation System Operational
PFI Lift Monitoring System Operational
PFI NIAGARA Supervisor Operational
PFI Nexus Emergency Lighting Operational
PFI NoticeIT Operational
PFI Parking Guide Service Operational
PFI Parking Guide Web Service Operational
PFI Reliable Controls Operational
PFI SPM7 Operational
PFI Schneider EcoStruxure Operational
PFI Schneider ION PME Power Quality Operational
PFI Security Overlay Operational
PFI Simplex Notifier Fire System Operational
PFI TopCat Operational
PFI ZenControl Lighting Operational
PFI_SKIDATA Operational
PecStar Operational
UQBS Application Resource Booking System MRBS Operational
► ▲ Financial Management   (?) Financial Management manages all aspects of an institutions finances to achieve the institutions strategic objectives.
Banking Integration Operational
Banking Services Operational
Banking Utilities Operational
Booking System HASS-SCA Operational
EAIT Equipment Loans Operational
EAIT Equipment Maintenance Operational
EAIT ITIG FTS - Fault Tracking System Operational
EAIT ITIG Quote Tracker Operational
KeyServer Operational
Linkly Operational
MYOB Operational
OptiFi/OCR Operational
Phoenix Operational
UniFi Operational
Xetta Operational
► ▲ Governance, Risk, & Compliance   (?) Governance, Risk & Compliance performs governance, risk management, and compliance activities.
Advocate Operational
AvePoint Cloud Governance MyHub Operational
Continuous Control Monitoring - SatoriCCM Operational
EAIT SAFE - Safely Accessible Facilities and Equipment Operational
EAIT uRite - UQ Risks Inductions Training Equipment Operational
GRC System - Protecht Operational
ITS LicSrv01 Operational
ITS LicSrv02 Operational
ITS LicSrv03 Operational
ITS LicSrv04 Operational
Library Backup Exec Operational
Matlab Licensing Manager Operational
PPL - Policy and Procedure Library - TWEEK Operational
QuickClaim Operational
RXWorks Operational
Research Licensing Operational
SAFS LicSrv01 Operational
Siemens Licensing Operational
Student Home Use Licensing Operational
UQ Gurobi Academic License Operational
UQ LicSrv01 Operational
UQ LicSrv02 Operational
UQ Mestrelabs MNOVA Licenses Operational
UQ Safe R2 Operational
UQ Safe R3 Operational
UQBS Application Enterprise Architect License Server Operational
UQBS Application Eviews License Operational
UQBS OS uqbs-files-03.business.uq.edu.au Operational
► ▲ HCMS Support   (?) HCMS Support Team
Aurion Operational
Aurion Application Servers Operational
Aurion Batch Servers Operational
Aurion Connector Operational
Aurion Web Servers Operational
HR Portal Operational
HRWS Batch Web Services Operational
Kainos Assurance Mgmt Operational
MyAurion Operational
Workday - HCMS Operational
► ▲ Human Resource Management   (?) Human Resource Management manages strategic and operational human capital functions within the University to create value for the organisation and positive work experiences for individuals. Human Resource Management covers a wide range of activities including recruitment and selection of employees, performance management, compensation, training and development, career support, team development, communication and conflict, industrial negotiation, and resolution and HR strategy.
Academic Portal Operational
CAHP - Casual Academic Hire & Payment Operational
EAIT TutorDB Operational
Library Ximble Roster Operational
SVS Web Service - Moodle Operational
► ▲ Information & Communication Technology Management   (?) Information & Communication Technology Managementplans, builds, and runs the institutions technology services and solutions.
AARNet DDoS Protection Operational
ADS Legacy ECS Cluster Operational
Active Directory - WINS Operational
Amazon Web Services Operational
Amazon Web Services - Direct Connect Operational
Apache NiFi Operational
Appliance - CISCO Prime Operational
AusCERT Operational
BioRender Operational
Blackboard Staging Operational
Building Networks Operational
CMM Fileserver - cmm-data01 Operational
Camera Management Operational
Carrier ISDN Operational
Citrix - Secure Gateway Servers Operational
Citrix Servers - Licensing Operational
Control-M Operational
Core Network Operational
DCOps - Monitoring Appliance Operational
DFIR Network Operational
DHCP Operational
DNS & DHCP Servers Operational
DUO MFA Operational
Desktop Support Operational
Exchange On-Premise Operational
FTP - General Purpose Operational
FTP - Staff/Student Home Operational
Firewalls Operational
Generic Application Service Hosting Server Operational
Git Operational
HIRS File Server Operational
HIRS Phones Operational
HIRS Procharter Operational
HS Tasks Operational
HaBS Web Services Operational
IP Address management Operational
IS Jenkins Operational
IS Kubernetes Operational
IS Middleware API Operational
ITS Central Elastic Stack - Logging Operational
ITS ECS S3 Object Store Operational
ITS Syslog Operational
ITS-ECS-POL Operational
Identity Management Project Enterprise Support Operational
Internet Services UQ Operational
Internet Services - Commercial Operational
Internet Services - Peering Operational
JAMF Cloud Operational
Jac Operational
Key Management Services Microsoft KMS Operational
LAB Licensing Operational
Lab PC Replacement Project Academic Services Operational
Library API Operational
Library Alerts Operational
Library Amazon ECR Operational
Library Amazon ECS Operational
Library App Platform Operational
Library BrowserStack Operational
Library Code Climate Operational
Library Freshmarketer Operational
Library GitHub Operational
Library GitLab Operational
Library Konica Minolta Tools Operational
Library Load Balancer Operational
Library Microsoft Deployment Toolkit Operational
Library New Relic APM Operational
Library New Relic Infrastructure Operational
Library SQL Diagnostic Manager For MySQL Operational
Library Sauce Labs Operational
Library Sentry Operational
Library Streaming Media Operational
Library Streaming Media Admin Operational
Library VM Cluster - DC2 Operational
Library VM Cluster - Duhig Operational
Library WSUS Operational
Library Web File Delivery Operational
Library Xymon Operational
Library ZENworks Configuration Management Operational
M365 - Bookings Operational
M365 - OneDrive Operational
M365 - OneNote Operational
M365 - Provisioning Services Operational
M365 - Stream Operational
M365 - Viva Engage Operational
M365 - Whiteboard Operational
MIS - Mailer Operational
MIS - PBI Transfer Operational
MIS - PBI XI Designer Operational
MSTools Operational
Mailing Lists Operational
Microsoft Azure Operational
Microsoft Teams Phone Operational
MySQL Database Hosting Services NGDC Operational
NGDC Serverfarm Operational
NGDC Serverfarm Load Balancer Operational
Network Media Editing and Storage Solution ITaLI Operational
Networks Operational
ODP Operational
Observability Services Operational
Office 365 - Tenant Administration Operational
Online Applications - OLA Document and School Recommendation Form Portal Operational
Operating System Central Management infrastructure Operational
Oracle Connection Manager Operational
Oracle Enterprise Manager Operational
Oracle Intelligent Advisor - formerly Oracle Policy Automation Operational
Oracle Service Bus Operational
P&F CCTV Storage - CCR Operational
P&F CCTV Storage - PRN Operational
P&F WSUS Operational
PABX Peripheral Support Operational
PFI AutoCAD Operational
PFI Multiplicity Operational
PFI Virtual Desktop Operational
PSY OQA Operational
Patch Management Servers - Microsoft Operational
Phire Operational
RPA - Robotic Process Automation Operational
Resolving DNS Operational
SCMB Management and Monitoring Operational
SCMB Web Services Operational
SD ADS Rundeck Operational
SMI BRC Software Development Server Operational
SMI JKMRC Workstation - JKM-WK-114 Operational
SMI JKMRC Workstation JKM-WK-102 Operational
SMI JKMRC Workstation JKM-WK-103 Operational
SMI JKMRC Workstation JKM-WK-106 Operational
SMI JKMRC Workstation JKM-WK-120 Operational
SMP Fileserver - SMP-NAS-1 Operational
SMP Storage Arrays Operational
SMP VM Cluster Operational
SMP Web Services Operational
SMS Global Operational
SMTP Service Operational
SQL 2016 Clustered Database Hosting Operational
SQL Server Cluster AWS Operational
SQL Server Database Hosting Operational
SSL Management Server Operational
Schneider Electric ION legacy Operational
Science VMware Hosts - Heron Island Operational
Science Web Services - Linux Operational
Session Border Controllers Operational
Trim Integration -Datahub to Micro Focus Content Manager TRIM Operational
UQ Digital Workspace Operational
UQ Plan IT Operational
UQ Service Centre Amazon Connect Operational
UQBS Application AWStats Report Access Operational
UQBS Application Confluence Operational
UQBS Application General Purpose Operational
UQBS Application Lab Status Monitoring UQLSM Operational
UQBS Application MachForm Operational
UQBS Application Samba Operational
UQBS Application VMware vCenter DR Operational
UQBS Application VMware vCenter Production Operational
UQBS Application Webmin Operational
UQBS Fileserver DR Operational
UQBS OS berry.business.uq.edu.au Operational
UQBS OS cherry.business.uq.edu.au Operational
UQBS OS lemon.business.uq.edu.au Operational
UQBS OS lychee.business.uq.edu.au Operational
UQBS OS mango.business.uq.edu.au Operational
UQBS OS uqbs-files-02.business.uq.edu.au Operational
UQBS OS uqbs-tomb.business.uq.edu.au Operational
UQBS OS vmware-vc-dr-01.business.uq.edu.au Operational
UQBS Virtualisation Production Operational
UQBS Web Site Development Operational
UQBS Web Sites Drupal Live Operational
UQBS Windows Compute Operational
UQSchoolsNet Operational
UQSchoolsNet resolving DNS Operational
Univerge Voicemail Operational
Unix Patching and Provisioning Infrastructure Operational
VMWare Polaris DC Operational
VMware GPN & OSF Operational
VMware NextGEN CCR DC Operational
VMware NextGEN PRN DC Operational
VMware PRN DC Operational
VPN Operational
Voice Services Operational
WAN Network Operational
Websites - Unix Operational
Windows File Serving Operational
Windows Server Managed Operating Environment MOE Operational
Wireless Network Operational
Zoom Operational
nas01 NFS File Storage Operational
nas02 Group & Home File Shares Operational
uqg-halls Operational
► ▲ Information Management   (?) Information management describes, organises, distributes, and governs information.
AARNet SOC - Microsoft Operational
AD Envoy RPC API Operational
AWS Landing Zone Operational
Active Directory Certificate Services Operational
Active Directory Domain Services Operational
Adobe Creative Cloud Operational
Axway API Gateway Operational
Backup Operational
Border/Intranet Firewall Operational
CMS - ITS Drupal 7 Operational
Central Integration Platform Operational
Checkbox Operational
Collation Database Operational
Courses and Programs Archive CPA Operational
Data Centre Operational
Data Hub console Operational
Ezescan - TRIM add-on Operational
Firewall Management Operational
FlexNet Operational
Gatton Solar Farm Firewall Operational
Grouper Operational
HIRS Veeam Backup Operational
HMS Legacy Websites Operational
HS Websites Operational
HaSS/HaBS Web Servers Operational
IIS Web Services Operational
IS - WSUS Operational
ITS SD ADS MC Shared Web Database Operational
ITS SD ADS Shared UTF Database Operational
Internet Management Service Operational
Kapish Explorer and Kapish Automate Operational
Kerberos Operational
Kerberos Servers Operational
Kerberos Web Service Operational
LDAP Operational
LDAP Envoy RPC API Operational
Library Amazon CloudFront Operational
Library Amazon RDS Operational
Library Amazon S3 Operational
Library Amazon VPC Operational
Library Auth Operational
Library Fryer AtoM Operational
Library Homepage Operational
Library Hotjar Operational
Library Manuscripts Archives Operational
Library Microsoft SQL Cluster Operational
Library My Library Operational
Library Primary Database Master Server Operational
Library Primo Search Operational
Library Secure Datasets Operational
Library TNTDrive Operational
Library Windows File Serving Cluster Operational
M365 - Dynamics 365 Operational
M365 - PowerBI Operational
M365 Envoy RPC API Operational
MFA VPN Concentrator Operational
Micro Focus Content Manager a.k.a. TRIM - Application Servers Operational
Microsoft Entra ID Operational
MySQL General Purpose and Web Database Servers Operational
NGDC Serverfarm Firewall Operational
New Drupal 9/10 Operational
Office 365 - SharePoint Operational
Okta Operational
Oracle Service Cloud CRM Current Student Data Feed Operational
P&F Report Server Operational
P&F Script Server Operational
PFI Capture ME Operational
PFI Web Services Operational
PKI Services Internal Operational
Passwordstate Operational
PrISM Identity Management Operational
Programs & Courses Operational
Qlik Replicate Operational
RADIUS Operational
SCMB Fileserver - bioinf Operational
SI-net Application Servers Linux Operational
SI-net Batch Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SI-net Web Servers Operational
SSL/TLS Infrastructure Operational
Science Database - MySQL Operational
Science Weather Data Operational
SharePoint On-Premise Operational
System Center Configuration Manager Operational
Systems Training Hub Operational
TRIM Information Management Operational
UQ ArcGIS License Operational
UQ Authenticate Disrupted
UQ Data Hub Operational
UQ Data Hub Transfer XFR Database Operational
UQ Departments Operational
UQ Maps Operational
UQ Organisational Database Operational
UQ Search Operational
UQBS Application AWStats Operational
UQBS Application Commvault Commserve Operational
UQBS Application Commvault Media Agent Operational
UQBS Application Datastream DFO Operational
UQBS Application IP Camera Operational
UQBS Application Key List Operational
UQBS Application Mailman Archives Operational
UQBS Application Mailman Archives Access Operational
UQBS Application Remote SSH Access Operational
UQBS Application Web Proxy Report Access Operational
UQBS Database MSSQL Local - vcenter Operational
UQBS Database MSSQL Local - uqbs-catacomb Operational
UQBS Database MSSQL Local - vcenter-dr Operational
UQBS Database MongoDB Master Operational
UQBS Fileserver Production Operational
UQCCR Aperio Spectrum Operational
UQCCR Store Operational
UniFi Application Servers Linux Operational
UniFi Application Servers Microsoft Operational
UniFi Batch Servers Operational
UniFi Web Servers Operational
VPNext Operational
WSUS - Windows Server Update Services Operational
Web Serving Architecture Operational
WebPrISM Delegated Administration Operational
dAuth Operational
► ▲ Infrastructure   (?) Servers, storage and other equipment
Azure Landing Zone Operational
DISP Network Operational
Database administration batch services Operational
Exadata Cloud @ Customer - Standby and non-production Operational
Exadata Cloud @ Customer Production Operational
Intune Operational
Oracle Development DB Hosting Operational
Teams Phone Self Service Registration Website Operational
UQ Home Self Service Device Registration Portal Operational
UQ Teaching Labs Operational
mssql-prod.lb.dc.uq.edu.au Operational
► ▲ Legal Services   (?) Legal Services manages the legal needs of the organisation.
Practice Evolve Operational
SBMS Body Donor Operational
► ▲ Library Administration   (?) Library Administration provides library services within the institution.
Library Alma Operational
Library Computer Availability Operational
Library Exam Papers Operational
Library FE Technologies Operational
Library Transaction Management System Operational
► ▲ Marketing Management   (?) Marketing Management enables the understanding ofcustomers and stakeholders requirements to position products and services to meet customer requirements, and to develop and maintain brand equity and consistency.
Digital Signage Operational
Library Spotlights Operational
M365 - Alumni Mail Operational
M365 - Staff and Student Email Operational
Science Mailing Lists Operational
UQ Digital Asset Manager HIVO DAM Operational
UQBS Application Mailman Operational
Vision6 Operational
iMail Filemaker Application Operational
► ▲ Networks   (?) Network equipment, firewalls and internet access
Internet Management Service Operational
► ▲ P&F Services   (?) Services Run by P&F IT team
Motorola VideoManager - TO BE DELETED Operational
PFI Exploren Operational
PFI Rapid Access Operational
PFI SafeZone Operational
PFI Traka Key Safe Management Operational
► ▲ QBI IT Services   (?) Queensland Brain Institute QBI
QBI AIBN Nagios Monitoring Platform Operational
QBI Continuous Data Protection Platform DRUVA InSync Operational
QBI FrogDB Web Operational
QBI Grafana monitoring service Operational
QBI Internal Enterprise Database Operational
QBI License Server Operational
QBI Room Bookings System Operational
QBI XNAT DICOM Repository Operational
QBI/AIBN AWS Glacier data mover API host Operational
QBI/AIBN Preservation and file serving platform Operational
QBI/AIBN/CAI Servicedesk Operational
► ▲ Research Delivery   (?) Research Delivery manages the aspects of the research project life-cycle and ensure delivery of research outputs. This includes the development and execution of a research project plan.
Act Operational
Brainbank Filemaker Application Operational
CLD Filemaker Application Operational
CMM Rockmaker Operational
COPE Burn Lab Operational
DDN GS18KX SpectrumScale Cluster Operational
DI Application - Shiny Server Operational
DI Roche Avario Operational
DI Roche Data Operational
DI Vectra Operational
Deaths in Custody Operational
ITS Research Storage Arrays Operational
Leximancer Operational
Library eSpace Feed Slave Database Operational
MyResearch Operational
NONMEM Operational
Psychology - EPrime License Server Operational
Psychology - Qualtrics Operational
Psychology - Research web server - Dhyana Operational
Psychology - Research web server - Shantideva Operational
REDCap Operational
Research Compute Cluster - Compute Nodes - ITS Operational
Research Compute Cluster - Compute Nodes - SCMB Operational
Research Compute Cluster - Head Node Operational
Research Compute Cluster - Login Nodes Operational
Research Compute Service Operational
Research VM Cluster - Prentice Operational
Research vCenter - St Lucia Operational
SAFS VM Hosts Operational
SBMS Woodruff Lab Filemaker Application Operational
SCMB VM Hosts Operational
SMI Herbarium Operational
SMP Computational Cluster Operational
SMP Fileserver - SMP-NAS-4 Operational
Science Research Server - qaafi-comp01 Operational
Siemens Team Center Business Operational
UQ Research Data Manager Operational
UQBS Application Research Database Access Operational
UQBS uqbs-ts-01.business.uq.edu.au Operational
UQRDM Authentication Service Operational
UQRDM Cloud Operational
UQRDM Cloud Development Operational
UQRDM Portal Operational
UQRDM Storage Provisioning API Operational
UQRDM Storage Service Operational
► ▲ Research Dissemination   (?) Research Dissemination manages the sharing of research findings with target audiences. Renamed from Research Impact to Research Dissemination as part of the v2.5.0 release.
Human Studies Unit Operational
Library Altmetric Explorer For Institutions Operational
Library Load Scripts Operational
Library UQ Authors Operational
Library UQ Orgs Operational
Library UQ eSpace Operational
PIA Web Service Operational
iPortal a.k.a. RM public View Operational
► ▲ Research Funding   (?) Research funding acquires financial resources required to support research, training, and service through various agreements.
ResearchMaster Operational
e-GRL Operational
► ▲ Research Management   (?) Research Support acquires the resources, infrastructure, and equipment needed to support a research project.
Aquila Operational
Impact Tracker Operational
Research Sample Management System RSMS Operational
UQR&I Mailer Operational
► ▲ Security Event
Data Storage Service Operational
► ▲ Service Automation
EzOffice Inventory Operational
Five Faces Operational
People Counting Site Operational
Releezme Electronic Lockers Operational
Sine Visitor Management Operational
Software Licensing Portal Operational
► ▲ Student Administration   (?) Student Administration manages student records and the processes for the student life cycle.
Databee Exams Manager Operational
Examinations Management System Operational
Headshot Database Operational
Job Ready Plus IML Operational
Ready Student Operational
SI-net Down
SPF Filemaker Application Operational
SPFVT Filemaker Application Operational
Senate Student Appeals Operational
iCaptU Filemaker application Operational
iMark Filemaker Application Operational
iPPR Filemaker Application Operational
► ▲ Student Admission   (?) Student Admission receives, evaluates and approves student applications under the admissions policies and standards of the organisation.
Academic Records Operational
Credit Precedents Operational
iPreReq Filemaker Application Operational
► ▲ Student Assessment   (?) Student Assessment evaluates student learning across undergraduate, post-graduate, coursework, practical, and research learning.
Chalk and Wire ePortfolio Operational
Exam MCQ Marking - Remark Operational
GradeCentre Filemaker Application Operational
MCQConverter Filemaker Application Operational
Multiple Choice Exam Marking Operational
Risr Assess Operational
Simple Receiving Filemaker Application Operational
Turnitin Operational
UQ Filemaker Application Operational
UQ_Enrolments Filemaker Application Operational
UQ_Programs Filemaker Application Operational
UQ_Student Filemaker Application Operational
UQ_StudentDetails Filemaker Application Operational
iPort Filemaker Application Operational
iQ Filemaker Application Operational
► ▲ Student Enrolment   (?) Student Enrolment places students in subjects, units, and other learning activities.
Allocate Plus Operational
EAIT ProjectDB Operational
InPlace Operational
Schedule Plus Operational
Syllabus Plus Operational
UQ_CourseCatalogue Filemaker Application Operational
► ▲ Student Graduation   (?) Student Graduation confers awards to students who have completed programs of study.
GFP Graduations Operational
► ▲ Student Support Services   (?) Student Support Services provides broad academic and personal support to students during their studies
Blackboard Community Sites Operational
CareerHub Disrupted
Chronus - Mentoring at UQ Operational
Electronic Course Profile System - Student Interface Operational
Student Management System Operational
Student Management System Examinations Feed Operational
► ▲ Support & Service Mgt   (?) Client Support & Service Management
Monitoring Operational
Status Page Operational
► ▲ Supporting Services   (?) Supporting Services provides a range of services that support staff and students.
Arts EMu Operational
CareStream Operational
Cubex Operational
Exact Operational
Fred Connect Operational
IP TV Operational
Interface Filemaker Application Operational
Library Membership Operational
Library PaperCut Operational
Library Print servers Operational
PFI EventPro Operational
PFI SiPass ID Card Printing Operational
PSY Practix Operational
Papercut Printing Services Operational
Print Smith Operational
Rooms Plus Operational
RxWorks - Dayboro Operational
RxWorks - Gatton Campus Operational
SHRS Net Physio Operational
SHRS Noah System Operational
Titanium Schedule Operational
UQ Bookit Operational
UQCCR Freezer Pro Operational
UQP web applications Operational
UQP-Booknet Operational
UQP-DIGITAL STORE FRONT Operational
Ungerboeck Operational
Unicard Operational
► ▲ Underpinning technologies
Azure Integration Platform Operational
Faculty Filemaker 01 Operational
Faculty Filemaker 02 Operational
IDP @ UQ Operational
Microsoft Power Platform Operational
Microsoft Terminal Server Licensing Operational
► ▲ eLearning & Collaboration   (?) eLearning & Collaboration
ADS-ITaLI - ECS Cluster - LMS Operational
ADS-ITaLI - Message Broker Operational
ADS-ITaLI - MySQL Database Operational
Blackboard - Course Microservice Operational
Blackboard - Enrolment Microservice Operational
Blackboard - Group Microservice Operational
Blackboard - User Microservice Operational
Buddycheck Operational
Inspera Operational
LMS LTI - Admin Operational
LMS LTI - Course Profile Operational
LMS LTI - External User Operational
LMS LTI - Grade Transfer Operational
LMS LTI - Quick Enrol Operational
LMS LTI - SI-net Merge Operational
LMS LTI - Student Training Report Operational
Learning Pathway Operational
Microsoft School Data Sync Operational
MyProgress ePAD Operational
► ▲ Uncategorized

Incident history

7 March, 2026 at 9:00 AM AEST

[Scheduled] Access switch upgrade - Chaplaincy TR 111  

Scheduled for 2026-03-07 09:00:00 - 2026-03-07 15:00:00 ITS will be replacing 01-0038-111-as01 (2 xC3750G-24PS), 01-0038-111-as02 (1 xC2960S-24PD) with 1 x 9300-48UXM access switches in TR 111. … 6 March, 2026 at 11:00 PM AEST

[Scheduled] Blackboard Learning Pathway maintenance  

Scheduled for 2026-03-06 23:00:00 - 2026-03-07 01:00:00 The Learn.UQ (Blackboard) Learning Pathway integrations will be unavailable for a period of 2 hours while the vendor performs necessary … 5 March, 2026 at 2:13 PM AEST

UQ Book It resources not loading

Resolved after 11h 2m of downtime
5 March, 2026 at 9:18 AM AEST

Multiple VMs impacted due to fault with VM Host in CCR

Resolved after 7h 28m of downtime
4 March, 2026 at 2:00 PM AEST

Multiple VMs impacted due to fault with VM Host in CCR

Resolved after 1h 6m of downtime
2 March, 2026 at 10:47 AM AEST

Users may be unable to access various M365 Apps or services from portal.office.com

Resolved after 4h 7m of downtime
2 March, 2026 at 9:16 AM AEST

Service availability issues with the M365 CoPilot web app

▲ This issue is not resolved yet 1 March, 2026 at 1:00 PM AEST

VPN Services - Reduced Availabilty - Only VPN4 available

Resolved after 4h 53m of downtime
1 March, 2026 at 11:34 AM AEST

Unwanted Add-ins and Add-in issues in M365

▲ This issue is not resolved yet 27 February, 2026 at 10:10 AM AEST

Users unable to sign into Engage/Condeco

Resolved after 1h 12m of downtime
24 February, 2026 at 2:00 PM AEST

Prentice/CCR NextGen - VMWARE - Intermittent Performance Degradations

Resolved after 193h 6m of downtime
24 February, 2026 at 2:00 PM AEST

Prentice/CCR NextGen - VMWARE - Intermittent Performance Degradations

Resolved after 193h 6m of downtime
16 February, 2026 at 5:00 PM AEST

[Scheduled] Emergency fix in SI-net for FFUR eCAF  

Scheduled for 2026-02-16 17:00:00 - 2026-02-16 17:30:00 An emergency Oracle Peoplesoft Campus Solutions object configuration change is required for SI-net Production. The REST base URL for Service … 14 February, 2026 at 2:52 AM AEST

Workday is not available

Resolved after 7h 5m of downtime
13 February, 2026 at 6:00 PM AEST

[Scheduled] Reduced access to Q collections and RDM data  

Scheduled for 2026-02-13 18:00:00 - 2026-02-14 15:00:00 RCC/QCIF Q collections and RDM shares are currently not available from Bunya HPC or data.qriscloud.org.au. Users are unable to access to older, …
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